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Holiday Inn Express Edmonton Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Edmonton Downtown by IHG

Interior entrance
Suite, 1 King Bed | Premium bedding, down duvets, memory-foam beds, in-room safe
Exterior
Interior
Free full breakfast on weekdays

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pet-friendly

Explore the area

View in a map
10010 104th Street, Edmonton, AB, T5J 0Z1
  • Place, Edmonton City Centre
    ‪6 min walk‬
  • Place, Rogers Place
    ‪9 min walk‬
  • Place, University of Alberta
    ‪3 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(52 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 2 Queen Beds, Balcony

8.2 out of 10
Very good
(57 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down duvets, memory-foam beds, in-room safe

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony

Standard Room, 1 King Bed with Sofa bed, Balcony | Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(13 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Exterior
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includes taxes & fees
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About this property

Holiday Inn Express Edmonton Downtown by IHG

Hotel with free breakfast, 8-minute walk to Edmonton City Centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free weekday breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a steam room and a 24-hour business centre are on-site.
Holiday Inn Express Edmonton Downtown by IHG offers 140 accommodations with a safe and coffee/tea makers. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Televisions come with premium cable channels and pay-per-view films. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a steam room and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Edmonton Downtown by IHG. During your stay, you're just a quick walk from Edmonton City Centre. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free full breakfast served on weekdays
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 6 meeting rooms
  • On-site recreation includes a gym and a steam room
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Edmonton City Centre and Rogers Place
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Holiday Inn Express Edmonton Downtown by IHG, you'll find an indoor pool, Access to hot tub, a steam room, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 7093 square feet (659 square metres) and includes conference space. The business-friendly Holiday Inn Express Edmonton Downtown by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This Edmonton hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM.
The Free Press Bistro – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available on weekdays 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Free Press Bistro

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Steam room

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 7,093 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 350.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 20 per night (in/out privileges)
  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Edmonton Downtown
Holiday Inn Express Hotel Edmonton Downtown
Edmonton Holiday Inn
Holiday Inn Express Edmonton Downtown Alberta
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Holiday Inn Express Edmonton Downtown Hotel

Holiday Inn Express Edmonton Downtown by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1020 reviews
Rating 8 - Good. 269 out of 1020 reviews
Rating 6 - Okay. 131 out of 1020 reviews
Rating 4 - Poor. 50 out of 1020 reviews
Rating 2 - Terrible. 62 out of 1020 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Travelled with partner
Disliked: Property conditions & facilities
Was ok. Bed uncomfortable and noisy
Stayed 1 night in Aug 2025

8/10 Good

SHEENA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was lovely, room was comfortable for price. Total cost for 3 nights was reasonable, however Hotel had placed a deposit for incidentals of $200, plus an additional $720 fee, plus an additional fee of $183 on my credit card, for a total of $1100, held on my card for what was a $575 stay. Was told as the charges are pending, they would be credited in a few days and the actual charges applied. This is unacceptable for anyone when traveling to have excessive funds held on anyone's card. I questioned the staff twice about this and was told not to worry about it. I have no issues with leaving a card on file, even having a deposit applied but more than double the cost of the room is unreasonable and will likely not stay with this Hotel chain again.
Stayed 3 nights in Jul 2025

6/10 Okay

Barbara

Travelled with family
Beds & pillows were lumpy , short & uncomfortable. Blankets didn't stay on bed had to awake several times adjust. Would’ve appreciated hand soap not body wash at the bathroom sink. Breakfast was great! The Hot tub was scalding. Seems like a waste to run it if know one can get into it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Downtown is easily accessible whether by foot or car. Tons of great restaurants around and activities. The rooms are quite spacious and have a lot of amenities that look classy. My only complaint is how rough the towels were.
Stayed 1 night in Jul 2025

6/10 Okay

Laxamee

Stayed 1 night in Jul 2025

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was awesome! The location was great walking distance to everything we needed! The only issue was homeless at night but that is not in control of the hotel. They did not bother us we did not go outside at dark unaccompanied. We overall enjoyed our stay! Will definitely stay there again! :)
Stayed 1 night in Jul 2025

10/10 Excellent

MIYEONG

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a hotel located in a quiet place with convenient public transportation, and the hotel seemed a bit old, but it was clean and the staff was kind. I was able to stay comfortably. Thanks.
Stayed 1 night in Jul 2025

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Very caring and accomplished
Stayed 3 nights in Jul 2025

8/10 Good

Justin

Stayed 1 night in Jul 2025

8/10 Good

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay except for two issues, first registered our car for paid parking but got a ticket, gentleman at front desk was great and apologized for error and said it would be fixed. Second issue, we had a room with balcony that unfortunately had a lot of bird crap on it, not sure when it was cleaned but pretty gross. Also, not that I would have sat on it because of that but there was no chairs or table to use if you did want to sit there. Otherwise great staff and great free breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Curtis

Travelled with family, Travelled with pets
Disliked: Amenities
It seemed ro be on a bad side of town
Stayed 3 nights in Jul 2025

8/10 Good

Jaspal

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet area
Stayed 3 nights in Jul 2025

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Tammy Burns

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Shelly

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Craig

Stayed 2 nights in Jul 2025

10/10 Excellent

barbara

Stayed 4 nights in Jun 2025

2/10 Terrible

Braulio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience at this hotel, and I feel compelled to share it so others can avoid the same. When I arrived for check-in, I was told my room wouldn’t be ready for another 2.5 hours. The delay was because hotel management decided to allow late check-outs for an event group that had been staying there for 3 days. That group’s convenience clearly took priority over incoming guests. Because of this mess, I ended up arriving one hour late to The Weeknd concert, which was the main reason for my trip. Other guests were forced to change clothes in the lobby washrooms, making it difficult for anyone to actually use the facilities. It was chaotic, uncomfortable, and unacceptable. To make things worse, hotel staff said they would waive the overnight parking fee to make up for the delay, but that never happened. I wasn’t informed of the charge at checkout, and only discovered it days later when I saw my credit card statement. On top of everything, there was also a toilet flood in one of the rooms that got so bad it required the fire department to respond and blocked off part of the hotel. This was hands down the worst hotel experience I’ve ever had. Poor communication, broken promises, and a complete lack of respect for guests’ time. I will never stay here again, and I do not recommend this hotel to anyone.
Stayed 1 night in Jul 2025

8/10 Good

Jolene

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated my 7 year olds request for 5th floor
Stayed 1 night in Jul 2025

10/10 Excellent

abrahale

Stayed 1 night in Jul 2025

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tried to access our room the first time, key card did not work. Waited for maintenance to find out the room wasn’t cleaned. Back to front desk. Second room we tried, not cleaned. Back to front desk. Finally got a clean room on third try. Bed was comfy but sheets don’t fit the mattress. Kept falling off and feel like paper. The hallways on floor 2 and 3 are very scruffy. Definitely need a fresh coat of paint. And the hotel fire alarm went off while in the room. Firefighters called. False alarm but still loud and annoying. Signed up for the IHG rewards but will not stay at a Holiday Inn again
Stayed 1 night in Jul 2025

8/10 Good

Woldegebriel Assefa

Liked: Cleanliness, staff & service, property conditions & facilities
I like their breakfast the most. The staff are all great. The bed sheet and towels were all clean. However, the chair inside the room was too old and the hallways smells badly, and around the pool is there is a confined unhealthy air.
Stayed 4 nights in Jul 2025

10/10 Excellent

Oxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Really enjoyed the place, unfortunately our windows and window sill were disgustingly dirty. I did not say anything. Staff were nice and the breakfast was good.
Stayed 2 nights in Jul 2025