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Xelena Hotel & Suites

5.0 star property
VIP Access

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Photo gallery for Xelena Hotel & Suites

Indoor pool, pool loungers, lifeguards on site
Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Exterior
Exterior
Daily full breakfast (USD 20 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Gnome Village
    ‪6 min drive‬
  • El Calafate Historical Interpretation Center
    ‪7 min drive‬
  • Glaciarium
    ‪11 min drive‬
  • El Calafate (FTE-Comandante Armando Tola Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite de Lujo

Suite de Lujo | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite de Lujo

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Junior

Suite Junior | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite Junior

7.4 out of 10
Good
(3 reviews)
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Superior Room

9.8 out of 10
Exceptional
(14 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Triple

Triple | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Triple

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite Presidencial

  • 125 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

Xelena Hotel & Suites

Luxury hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free shopping centre shuttle and a free manager's reception. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Xelena Hotel & Suites. During your stay, you're just a quick walk from Bahía Redonda. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy ocean views while dining at MORA
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, massages or body wraps at Zen Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Bahía Redonda and a 3-minute drive from Calafate Fishing
  • Free shopping centre shuttle service
Xelena Hotel & Suites offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the luxury Xelena Hotel & Suites. Limited free parking is available on a first-come, first-served basis.

This 5-star El Calafate hotel is smoke free.

The hotel hosts a free manager's reception daily.
MORA – Overlooking the ocean, this restaurant only serves dinner.
PIERROT – Overlooking the ocean, this lobby lounge serves breakfast and lunch. Open daily.
Huerta & Fuegos – On-site tapas bar. Open daily.
Coral Coffe Shop – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coral Coffe Shop
  • Huerta & Fuegos
  • MORA
  • PIERROT

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xelena Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20 for adults and from USD 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Xelena Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 428 reviews
Rating 8 - Good. 97 out of 428 reviews
Rating 6 - Okay. 40 out of 428 reviews
Rating 4 - Poor. 15 out of 428 reviews
Rating 2 - Terrible. 9 out of 428 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel on Lake Argentina

Rooms are clean, modern, and large, but the bathroom was small and cramped. Wifi was poor when we were there, but it apparently was an issue with the provider so it might be better other times? Breakfast had a lot of options. Laundry is hilariously expensive. Location is beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Osmany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Apr 2025

8/10 Good

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the lake of Argentina. … room was overheated and after complaining it was very cold for the other half of the 4 night stay .
Stayed 4 nights in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service !

Great hotel! The service was excellent! The food, the location, the views, the cleanliness, and the best of all was the service from the front desk, to the waiters and cleaning staff. Definitely recommend this place!
Stayed 2 nights in Mar 2025

6/10 Okay

James

Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great views. Sunrise and sunset views were absolutely stunning.
Stayed 4 nights in Mar 2025

8/10 Good

Eric

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good view of Argentini Lake, staff is helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room, helpful staff.

Lovely hotel, helpful staff. Our room was a little noisy (on main floor, near elevator and restaurant) so we asked to move. Second room on upper floor was very quiet.
Stayed 2 nights in Feb 2025

10/10 Excellent

LUIS, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view
Stayed 5 nights in Jan 2025

8/10 Good

Hope

Stayed 1 night in Jan 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities

A Negative for Hotels.com

There was a mixup with hotel.com. We had organised and paid for a Superior room and was given a Standard room. We were unable to rectify the issue. Other than that the hotel was efficient and helpful and a reasonable place to stay.
Stayed 3 nights in Jan 2025

6/10 Okay

andres

Stayed 3 nights in Jan 2025

4/10 Poor

Yoav

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Disappointed

This is definitely not a 5 star hotel maybe 4. Some rooms are sub par. Breakfast is basic. Toiletries are basic, hair fan weak. Staff is nice. Pool and Spa OK but small.
Stayed 2 nights in Jan 2025

10/10 Excellent

Maritzer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole Pei Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serenity

We had a great time staying at this hotel. The room was clean and comfortable, and had a garden view. It was on the ground floor and next to a trail so you don’t have a lot of privacy. The hotel had classic and modern decor, which was quite nice. Had food at both restaurants on the venue - there were decent but slightly overpriced. I enjoyed the breakfast buffet even though it was the same spread daily but the view from the restaurant was peaceful and serene. The hotel also provided a shuttle to Calafate town which was really great otherwise it’d be a 25 min walk to town. Overall we had a great time!
Standard room
View from the lobby
Dinner
Stayed 3 nights in Nov 2024

10/10 Excellent

Judith

Stayed 2 nights in Nov 2024

10/10 Excellent

Mitchell, Santa Clara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, room and staff
Stayed 3 nights in Nov 2024

8/10 Good

Andrea

Travelled with group
Liked: Property conditions & facilities
The hotel is in a good and convinient location. We had a room with a view of the lake which was lovely. The food is mediocre but they charge prices as it would be a five star restaurant. I suggest you don’t eat there. There are increíble restaurants in town. In addition the service at the restaurant is poor.
Stayed 3 nights in Nov 2024

4/10 Poor

Nidhi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Internet service and electricity issues -AC didn’t run till 1130 pm on day 1 Room service pathetic - needed to call them 2-3 times for everything such as a kettle, plates, or even for AC service We went and got it ourselves on most occasions Door won’t get locked on its own so can’t say it was safe Too much noise and music from the restaurant - we were given a room next to restaurant Basic toiletries not kept on second day The room decor and furniture and everything else was very dated They are barely a 3-star hotel; not sure why they even claim them selves to be 5-star. Expedia should not put a 5-star rating to them
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 2 nights in Nov 2024

8/10 Good

Rylee

Stayed 4 nights in Sep 2024

10/10 Excellent

Delos, Owego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel with excellent service and two nice restaurants but located in a remote area away from town. Our first room was less than ideal with a view facing a stone wall but they gave us a free upgrade to a trip,e room with a view off the lake.
Stayed 2 nights in Nov 2024

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 2 nights in Nov 2024