See all properties

Hotel Santa Elena

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Santa Elena

Interior
Breakfast, lunch and dinner served
32-inch flat-screen TV with cable channels, TV
32-inch flat-screen TV with cable channels, TV
Panoramic Single Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Restaurant
  • Air-conditioning
  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Antonio Rosales 108, Col Centro Histórico, El Fuerte, SIN, 81820
  • Place, El Fuerte Plaza
    ‪1 min walk‬
  • Place, Municipal Palace
    ‪2 min walk‬
  • Place, El Fuerte Museum
    ‪3 min walk‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Double Room

Panoramic Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Panoramic Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Single Room

Panoramic Single Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Panoramic Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Courtyard
Hotel Posada del Hidalgo by Balderrama Hotel Collection
El Fuerte
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 248 reviews
The price is €194
includes taxes & fees
18 Jun - 19 Jun
Hotel Posada del Hidalgo by Balderrama Hotel Collection

About this property

Hotel Santa Elena

A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a garden and a banquet hall are on-site.
Hotel Santa Elena offers 26 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hairdryers can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Santa Elena, you're just a quick walk from El Fuerte Plaza. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Mansion Orrantia, a fine-dining restaurant that serves local and international cuisine
  • Services include a concierge and luggage storage
  • Steps from El Fuerte Plaza and Municipal Palace
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Santa Elena also features a terrace, a garden, and concierge services. A complete renovation of Hotel Santa Elena was completed in September 2019.

This Colonial El Fuerte hotel is smoke free.

Mansion Orrantia – This fine-dining restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mansion Orrantia

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a provincial park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1890
  • Colonial architecture
  • Renovated entire property - September 2019
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Elena Hotel
Hotel Santa Elena El Fuerte
Hotel Santa Elena Hotel El Fuerte

Hotel Santa Elena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 90 reviews
Rating 8 - Good. 24 out of 90 reviews
Rating 6 - Okay. 9 out of 90 reviews
Rating 4 - Poor. 3 out of 90 reviews
Rating 2 - Terrible. 5 out of 90 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was courteous.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made us welcome from the moment we arrived and went the extra mile to ensure we have everything we needed. Great location and best restaurant in town.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing old hotel with 20 ft ceilings and original doors and hardware. The interior courtyard is open to the sky. The location adjacent to the Zocalo is great, but can be noisy at night. Guests should plan on seeing the Zorro show on the other side of the Zocalo.
View from our room.
Hotel Santa Elena
Tourist train at Zocalo
Hacienda/Hotel for Zorro Show
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Josefina

Disliked: Cleanliness, amenities, property conditions & facilities
Said it had free parking which was a lie,had to find another hotel in person last minute
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial building, extremelly well maintained, super clean
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the middle of the town with views of the park. Very traditional Mexican style.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the main square. Beautiful old building, lovely room. The clock in the square seemed to ring throughput the night, heard it when awake, didn't actually wake me, but might if you're a light sleeper.
Verified

10/10 Excellent

Godier Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Even though we reserved a room 3 months in advance we were given a room facing the street. We then requested a room toward the back but were told the street noise would end around 9 pm. We were tired from a 6 hour drive but said OK. Wrong! The street noise could not be blocked out and continued until the wee hours of the morning. When we tried the in room safe the lady said "it doesn't work" no reason, no alternative. When opening the side door to the balcony the window shade fell between the top of the door and the wall and since that the door was about 10 feet tall, we could not close the door. There was no seal at the bottom of the shower door so water came out onto the bathroom floor. Not a good experience.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Maria Adriana

Disliked: Cleanliness
El edificio muy bonito. Las habitaciones sucias
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Maria Adriana

Disliked: Cleanliness
La habitación con áreas muy sucias sobre todo el baño. Hacen el aseo solo que uno lo solicite. Aunque íbamos tres personas siempre se tenía que pedir la tercera toalla. El personal indiferente.
Sin limpieza en el lavamanos.
Basura de días a pesar de hacer el aseo
Basura en el baño y también cabellos al entregar la habitación.
Cama con colcha salpicada con algo y sin extender a la entrega de la habitación.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Aunque faltó toallas de mano, la atención del personal fue excelente y la comida del restaurante, simplemente estupenda
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
El personal es muy amable lo malo es que pasan muchos coches frente al hotel nos dieron una habitación frente a la calle, y no pudimos dormir por el paso de los coches con música
Stayed 1 night in Jan 2026
Verified

4/10 Poor

christopher

Al llegar nadie me abrió y aún no eran las 10pm y en el che in decía que era hasta las 12 la reserva
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

aries

Liked: Cleanliness, staff & service, property conditions & facilities
Si fue fácil
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria Alejandra

Liked: Staff & service
Bonito hotel y el personal muy amable
Stayed 1 night in Dec 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
El espacio y la comodidad de las camas
Stayed 1 night in Dec 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entra luz por puertas no tienen posibilidad de tapar la entrada de luz buen servicio excelente ubicación
Stayed 1 night in Nov 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, property conditions & facilities
Habitaciones limpias, lugar céntrico, solamente que si te toca un cuarto pegado a la calle hay demasiado ruido. De ahí en fuera, perfecto!
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Raymundo

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel que no tiene agua caliente y sin internet y cobran y ofrecen cosas que no tienen
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daniela W Morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecta ubicación
Stayed 1 night in Oct 2025
Verified

8/10 Good

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto el estilo y ubicación del hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Arenita

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Jul 2025