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Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property

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Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment room(s), sauna, body treatments, aromatherapy
Property video
Exterior
Couples treatment room(s), sauna, body treatments, aromatherapy
Food and drink

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Place, Burton Mere Wetlands
    ‪2 min drive‬
  • Place, Chester Zoo
    ‪12 min drive‬
  • Place, Chester Racecourse
    ‪18 min drive‬
  • Airport, Manchester (MAN)
    ‪65 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Deluxe King)

8.8 out of 10
Excellent
(9 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 King Bed (Standard King)

8.8 out of 10
Excellent
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed (Super Deluxe King)

9.4 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed (Standard Single)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Single Bed (Standard Single)

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double Family 3)

8.6 out of 10
Excellent
(7 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Accessible (Accessible Twin)

Premium bedding, down duvets, desk, blackout curtains

Room, 2 Single Beds, Accessible (Accessible Twin)

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double)

7.2 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Super Deluxe Double)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down duvets, desk, blackout curtains

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Macdonald Craxton Wood Hotel & Spa, Chester

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Macdonald Craxton Wood Hotel & Spa, Chester. During your stay, you'll be within walking distance of Burton Mere Wetlands. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Craxton Wood Grill
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes by car from Chester Zoo and 10 minutes from Cheshire Oaks Designer Outlet
  • Dogs welcome for a fee (restrictions apply)
Macdonald Craxton Wood Hotel & Spa, Chester offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, a terrace, and tour/ticket assistance are also featured at the business-friendly Macdonald Craxton Wood Hotel & Spa, Chester. Self parking is free.

This 4-star Ellesmere Port hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Craxton Wood Grill – This restaurant specialises in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge – Overlooking the garden, this bar serves lunch, dinner and light fare.
On-site venue No. 3 – This coffee shop only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are allowed in the pool 9-11 AM and 3-6 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craxton

Craxton Wood

Macdonald Craxton

Macdonald Craxton Wood

Macdonald Craxton Wood Ellesmere Port

Macdonald Craxton Wood Hotel

Macdonald Craxton Wood Hotel Ellesmere Port

Macdonald Craxton Wood Hotel Spa

Macdonald Craxton Wood Hotel & Spa, Chester Hotel

Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 973 reviews
Rating 8 - Good. 339 out of 973 reviews
Rating 6 - Okay. 176 out of 973 reviews
Rating 4 - Poor. 94 out of 973 reviews
Rating 2 - Terrible. 41 out of 973 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with family
Room was very tired and stained carpet
Stayed 2 nights in Feb 2026

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
I treated my son, his wife and 2 young children (from London) to 2 nights with you, Wednesday and Thursday. They said the staff were excellent - so helpful and friendly. The pool was a big success! They really enjoyed the breakfasts too. They are very keen to return!
Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Fantastic old but nice property with lovely staff
Stayed 2 nights in Feb 2026

6/10 Okay

Angela

Stayed 1 night in Feb 2026

4/10 Poor

Dayle

Staff were amazing beds were comfy breakfast was good but when we arrived we were given a room with only 2 beds a single and double but there was 4 of us so I
Stayed 1 night in Feb 2026

10/10 Excellent

Saraya

Stayed 1 night in Feb 2026

10/10 Excellent

rhoda

Travelled with group
Liked: Cleanliness, staff & service
The welcome was great, the leisure facilities were fantastic. Would recommend to anyone
Stayed 2 nights in Feb 2026

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in lovely woodland and staff are friendly. Our room was a bit tired but clean. Beds weren’t comfortable unfortunately but the breakfast was excellent.
Stayed 1 night in Feb 2026

4/10 Poor

Ian

Liked: Staff & service
Disliked: Amenities
Il start by saying if this hotel was minimum £50 cheaper it would have gotten 3 possibly even 4 stars. But very dated, rooms clearly cleaned but just very scruffy. Paint chipped holes in wall and carpets stained and shower leaked. Pool needs a lot of tlc. Booking states you have full access to facilities but you don't as you cannot access the main area with the good steam rooms and sauna etc. For the meal, again if it was significantly cheaper I'd say it was good, but for £130 for the two of us the standard of the food was really really below oar when you compare where else you could spend that kind of money and probably should. Staff were nice, but I definitely would not be returning unless they look at their prices. If I were you and thinking of booking I'd be looking elsewhere where even a travel lodge or premier inn for the much cheaper prices or if wanting to spend over £150 a night there are much much much better hotels out there at that price.
Stayed 1 night in Jan 2026

10/10 Excellent

Carl

Stayed 1 night in Jan 2026

2/10 Terrible

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
room ver
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Another fabulous visit, great staff, spotless room. Returning again next week !
Stayed 1 night in Jan 2026

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice breakfast
Stayed 2 nights in Dec 2025

6/10 Okay

Dyfan

Stayed 1 night in Jan 2026

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a family of 4 and had a really
Stayed 3 nights in Dec 2025

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Perfect and great staff
Stayed 1 night in Dec 2025

8/10 Good

Thomas

Stayed 2 nights in Dec 2025

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel looks great. Has so much potential but we were left with a sour taste after our visit. The room was nice looking but the window was broken and wouldn’t shut properly. The shower was a choice between third degree burns or Luke warm as the mixer tap was broken. Not much water pressure either. The bath tub leaked making the floor dangerous. If you can get the breakfast as part of a deal then it may be worth it. If not then prepare for a crime number for a robbery. £24 for both cooked and continental breakfast. Plus £ 5 extra if you want avocado or eggs Benedict or salmon. The standard “full English” consists of one sausage. Two bacon. Mushroom, beans in a tiny pot. Half a grilled to death tomato. Egg of your choice and black pudding.”chefs special potato” which is a hash brown. Unless the chef has the surname “McCain” then I highly doubt the chef made it and it was far from special. Nowhere near £24 value
Broken window
Broken window
Broken shower
Leaking bath
Stayed 1 night in Dec 2025

6/10 Okay

Mark

Stayed 1 night in Dec 2025

4/10 Poor

Paul

Business traveller
Disliked: Property conditions & facilities, room comfort
Room was freezing cold and small heater didn’t work. Really hard bed and room just looked tired. Carpark is pitch black.
Stayed 1 night in Dec 2025

10/10 Excellent

matt

Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Dec 2025

8/10 Good

Mark

Stayed 2 nights in Nov 2025