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Bürgenstock Hotel & Alpine Spa

5.0 star property

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Photo gallery for Bürgenstock Hotel & Alpine Spa

2 indoor pools, outdoor pool, pool loungers
Aerial view
Deep-soaking bathtub, rainfall showerhead, designer toiletries
Restaurant
Sauna, hot tub, steam room, hot springs/mineral springs, body treatments

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Bürgenstock, Ennetbuergen, 6363
  • Place, Burgenstock
    ‪5 min drive‬
  • Place, Hammetschwand Lift
    ‪5 min drive‬
  • Place, Chapel Bridge
    ‪18 min drive‬

Room options

View all photos for Contemporary Deluxe room with Spa Access

Contemporary Deluxe room with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Deluxe room with Spa Access

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Bay Suite with Spa Access

Contemporary Lake view Bay Suite with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake view Bay Suite with Spa Access

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Premium Suite with Spa Access

Contemporary Lake view Premium Suite with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake view Premium Suite with Spa Access

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Panorama Suite with Spa Access

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake view Panorama Suite with Spa Access

  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Spa Suite with Spa Access

Contemporary Lake view Spa Suite with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake view Spa Suite with Spa Access

  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Family Suite with Spa Access

Contemporary Family Suite with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Family Suite with Spa Access

10.0 out of 10
Exceptional
(1 review)
  • 89 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Contemporary Lake View Spa Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Spa Suite

  • Sleeps 3

View all photos for Contemporary Lake View Panoramic Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Panoramic Suite

  • Sleeps 3

View all photos for Contemporary Family Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Family Suite

  • Sleeps 4

View all photos for Contemporary Deluxe Room

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Deluxe Room

  • Sleeps 2

View all photos for Contemporary Lake View Bay Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Bay Suite

  • Sleeps 2

View all photos for Contemporary Lake View Premium Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Premium Suite

  • Sleeps 3

View all photos for Deluxe Room (Heritage Alpine, 33 sqm | 355 sqf)

Deluxe Room (Heritage Alpine, 33 sqm | 355 sqf) | Frette Italian sheets, hypo-allergenic bedding, free minibar

Deluxe Room (Heritage Alpine, 33 sqm | 355 sqf)

7.2 out of 10
Good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Terrace, Lake View (Heritage, Prestige, 38 sqm | 409 sqf)

Frette Italian sheets, hypo-allergenic bedding, free minibar

Room, Terrace, Lake View (Heritage, Prestige, 38 sqm | 409 sqf)

  • 38 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Heritage, 56 sqm | 603 sqf)

Suite, Lake View (Heritage, 56 sqm | 603 sqf) | Frette Italian sheets, hypo-allergenic bedding, free minibar

Suite, Lake View (Heritage, 56 sqm | 603 sqf)

  • 56 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Cottage with Spa Access

Heritage Lake view Cottage with Spa Access | Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake view Cottage with Spa Access

  • 120 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View (Heritage, 33 sqm | 355 sqf)

Frette Italian sheets, hypo-allergenic bedding, free minibar

Deluxe Room, Lake View (Heritage, 33 sqm | 355 sqf)

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Heritage, Prestige, 80 sqm | 861 sqf)

Suite, Lake View (Heritage, Prestige, 80 sqm | 861 sqf) | Frette Italian sheets, hypo-allergenic bedding, free minibar

Suite, Lake View (Heritage, Prestige, 80 sqm | 861 sqf)

  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Alpine View Deluxe Room

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Alpine View Deluxe Room

  • Sleeps 2

View all photos for Heritage Lake View Deluxe Room

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake View Deluxe Room

  • Sleeps 3

View all photos for Lake View Heritage Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Lake View Heritage Suite

  • Sleeps 3

View all photos for Heritage Lake View Prestige Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake View Prestige Suite

  • Sleeps 3

View all photos for Heritage Lake View Cottage

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake View Cottage

  • Sleeps 3

View all photos for Heritage Lake View Prestige Room With Terrace

Frette Italian sheets, hypo-allergenic bedding, free minibar

Heritage Lake View Prestige Room With Terrace

  • Sleeps 3

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Waldhotel by Bürgenstock Lake Lucerne
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.7 out of 5, Exceptional, 87 reviews
The price is €571
includes taxes & fees
15 Feb - 16 Feb
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About this property

Bürgenstock Hotel & Alpine Spa

Luxurious ski hotel with ski-in/ski-out access
Enjoy direct access to the slopes and an outdoor pool at Bürgenstock Hotel & Alpine Spa during the winter, and return in the summer for a round at the hotel's golf course.
Bürgenstock Hotel & Alpine Spa offers 211 air-conditioned accommodations with free minibar items and minibars. Beds feature Frette Italian sheets. A pillow menu is available. Flat-screen televisions come with premium digital channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts, an outdoor tennis court and a 24-hour health club. 2 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at Bürgenstock Hotel & Alpine Spa. During your stay, you'll be within walking distance of Burgenstock. Features include free breakfast and free WiFi in public areas, plus 2 indoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast offered
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 12 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Valet parking, self-parking and extended parking available for a fee
  • Take a swim in the outdoor and 2 indoor pools or soak in the 2 hot tubs
  • Treat yourself to body treatments, body scrubs or hot stone massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a 24-hour gym
  • Just a 4-minute drive from Hammetschwand Lift and 15 minutes from Stansstad Ferry Terminal
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy on-site recreational activities like ice skating, and return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, enjoy treatments at the full-service spa, a relaxing soak in one of the 2 hot tubs, and an invigorating swim in one of the 2 indoor swimming pools. Bürgenstock Hotel & Alpine Spa helps provide the perfect ski holiday with ski passes and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Free breakfast is available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers an outdoor pool, a children's pool and a complimentary children's club. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Ennetbuergen hotel.

Guests are served a free buffet breakfast.
Bürgenstock Hotel & Alpine Spa has 12 restaurants on site.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast
  • 12 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 indoor pools
  • 2 indoor tennis courts
  • 24-hour health club
  • 9-hole golf course
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Ice skating
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski-in/ski-out access
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (107,640 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 60 per pet, per night, plus a deposit of CHF 60 per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 225.0 per night.
  • Cots (infant beds) are available for CHF 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Buergenstock Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa
Bürgenstock Hotels Bürgenstock Alpine Spa Ennetbuergen
Bürgenstock Hotels Bürgenstock Alpine Spa
Buergenstock Hotel Alpine Spa
Buergenstock Hotel
Park Hotel Buergenstock Resort
Bürgenstock Alpine Spa
Burgenstock & Alpine Spa
Bürgenstock Hotel Alpine Spa
Bürgenstock Hotel & Alpine Spa Hotel
Bürgenstock Hotel & Alpine Spa Ennetbuergen
Bürgenstock Hotel & Alpine Spa Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa

Bürgenstock Hotel & Alpine Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 299 reviews
Rating 8 - Good. 28 out of 299 reviews
Rating 6 - Okay. 12 out of 299 reviews
Rating 4 - Poor. 5 out of 299 reviews
Rating 2 - Terrible. 6 out of 299 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Could recommend this hotel more. It’s worth every dime! The only negative would be that the golf wasn’t amazing and didn’t feel like the staff member was as warm and welcoming as the others at the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Timothy J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Stayed 1 night in Sep 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing inside and out
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Stayed 2 nights in Aug 2025

8/10 Good

Sarah

Stayed 3 nights in Sep 2025

10/10 Excellent

Ziad, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If heaven had a franchise, it would be here. The only problem is we lost an Apple product and could see it move away (likely taken by staff since it was in spa robes) but the staff didn’t offer any compensation. That was the only down side.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hussein

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breath taking views. probably the best resort I've ever been too, very clean, friendly staff 10/10 recommended
Stayed 2 nights in Aug 2025

6/10 Okay

yariv

Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive. The hotel is great. Very good facility and amenities. And the view is amazing. But!! the price doesn’t worth it. We stayed at other hotels in the area and while they were simpler hotels - they were great. And the breakfast was as good if not better. And the room was the same size. And they coast 25%
Stayed 1 night in Aug 2025

10/10 Excellent

Sri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MUST TRY!

Best resort can view all mountains lake of Lucerne must try also the spa is best
Alphine spa infinity pool must try
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spa. Wonderful food - many cuisine options and all are good. Very customizable experience. Extremely friendly and helpful staff.
Parisa restaurant is a must. Reserve in advance.
Welcome drinks.
Stayed 2 nights in Jul 2025

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jul 2025

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort loved it
Stayed 1 night in Jul 2025

2/10 Terrible

Mohit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Would avoid. Too bureaucratic and unfriendly staff

- high end hotel but felt quite unfriendly - 2-3 occasions, it was like they didn’t want to help or were plain rude
Stayed 2 nights in Jul 2025

6/10 Okay

Ravi

Liked: Property conditions & facilities
Disliked: Staff & service
Ok- ok… the rooms were small, no upgrade
Stayed 1 night in Jul 2025

8/10 Good

ellena

Stayed 1 night in Jul 2025

10/10 Excellent

Nicholas, Orlando

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth the visit. The spa was amazing and the rooms were wonderful with great views
Stayed 2 nights in Jul 2025

10/10 Excellent

Piyush

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally beautiful property and excellent service.
Stayed 1 night in Jun 2025

10/10 Excellent

Arnav

Stayed 1 night in Jun 2025

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Anuj

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Wonderful staff :)
Stayed 2 nights in May 2025

10/10 Excellent

Samit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best 5 star hotel ever

World class. In its own class as a 5 star hotel. Nothing better period.
Stayed 2 nights in May 2025

10/10 Excellent

Emad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, no negative issue at all.
Stayed 1 night in May 2025

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