6/10 Okay
Begaly
26 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never book a room again at Victoria Lake V
I booked a room at Victoria Lake View Guest House & Safaris through the hotels.com online service on February 15-20. He arrived late - on the morning of February 17.
We are looking at the specified address, there no one knows the guest house with that name. A taxi driver brought me to the Victoria Lake Hotel, they explained that there is a Victoria Lake guest house and gave an address, we went there, and they say that we didn’t come there, somewhere in the city there is such a similar name for the Victoria Lake guest house, but they are secretly keeps his address, it’s difficult to find them, it’s better to call them, we will call the phone number indicated in hotels.com, and there no one will answer. We searched for 3 hours and called for 3 hours, nobody picked up the phone.
The guest house did not have:
a) the name of the guest house.
b) street name.
c) house number.
No information at all.
We knock and scream but did not answer for a long time, it turns out to be asleep. Then someone answered. They opened the door for a long time.
The owner busily demanded money as expected from February 15 to 20, we paid.
In the guest house everything was fine, but:
1. Wifi worked badly.
2. Public transport does not go.
3. The road from the highway to the guest house is far, not paved, dirty and dusty.
4. Cafes and restaurants are not there.
5. To the lake from the house is not 1 minute walk, but at least 5 minutes
Begaly
Stayed 5 nights in Feb 2020