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Hotel VM Prisma

4.0 star property

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Photo gallery for Hotel VM Prisma

Bar (on property)
Interior
A modern hotel lobby with a central reception desk, a polished marble floor, and a large circular ceiling feature.
Interior
A modern hotel room with a wooden headboard, a large bed with a red blanket, a wooden desk, and a view of the outdoors through sheer curtains.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
C/ del Fener, 14, Les Escaldes, Escaldes-Engordany, 700
  • Place, Caldea Spa
    ‪5 min walk‬
  • Place, Andorra Massage
    ‪9 min walk‬
  • Place, Pyrenees Andorra Shopping Centre
    ‪15 min walk‬
  • Airport, La Seu d'Urgell (LEU)
    ‪172 min drive‬

Room options

View all photos for Deluxe Double Room

A modern hotel room with a bed, a desk, and a TV.

Deluxe Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

A modern bathroom with a glass-enclosed shower, a white sink, and a toilet.

Deluxe Quadruple Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Family)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Family)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Sextuple)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Sextuple)

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (with Sofabed)

A modern hotel room with a wooden headboard, a large bed with a red blanket, a wooden desk, and a view of the outdoors through sheer curtains.

Deluxe Double Room (with Sofabed)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Deluxe Room (Sextuple)

  • 1 bedroom
  • Sleeps 7
  • 1 Double Bed, 3 Single Bunk Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Double Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

Deluxe Room (Family)

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Hotel VM Prisma

After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel VM Prisma include complimentary wireless Internet access and a coffee shop/cafe. Housekeeping is available on request.
Hotel VM Prisma offers 55 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel VM Prisma, you're just a quick walk from Caldea Spa. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Nº14 Fourteen Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 7 minutes by foot from Caldea Spa and a 3-minute drive from Pyrenees Andorra Shopping Centre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel VM Prisma. Parking is available for a fee.

This 4-star Escaldes-Engordany hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Nº14 Fourteen Restaurant – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Parking on site (EUR 30 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Nº14 Fourteen Restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel VM Prisma

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15.00 for adults and from EUR 15.00 for children
  • Self-parking fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Ahotels Prisma
Ahotels Prisma Escaldes-Engordany
Ahotels Prisma Hotel
Ahotels Prisma Hotel Escaldes-Engordany
Exe Prisma Hotel Escaldes-Engordany
Exe Prisma Hotel
Exe Prisma Escaldes-Engordany
Exe Prisma
Ahotels Prisma Les Escaldes
Hotel Exe Prisma Andorra/Escaldes-Engordany
Exe Prisma Hotel Hotel
Exe Prisma Hotel Escaldes-Engordany
Exe Prisma Hotel Hotel Escaldes-Engordany

Hotel VM Prisma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 464 reviews
Rating 8 - Good. 182 out of 464 reviews
Rating 6 - Okay. 28 out of 464 reviews
Rating 4 - Poor. 16 out of 464 reviews
Rating 2 - Terrible. 1 out of 464 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Irvan Saputra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really friendly and helpful, location is perfect, walking distance to the shopping area
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels is updated, very clean and the family room was huge!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff attention
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Naji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean modern hotel with friendly staff.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a lively area. Cool tips from staff and a very helpful team. Thanks for the stay
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exe Prisma hotel exceeded all of our expectations. The room was clean, spacious and comfortable. We had also purchased a half board and the food was absolutely excellent! Would definitely recommend and if I return to Andorra de la Vella, I will for sure return here again.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected for the price

We had a lovely stay in a very large room. Very comfortable and clean. Good location. Parking is 20€ extra per night.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Marianna

Liked: Cleanliness, amenities, property conditions & facilities
Property was we situated in an area that was easy walkable to shopping and restaurants. Clean and nice staff. Breakfast buffet had a very nice selection. A/C was not working very well, reported situation twice but even with repair not very cool. Center of hotel is completely open so you can see from the lobby to the top floor, this also means the sound is free to travel....at times it felt like the people in the lobby were in our room. Parking garage is fine for small cars. We had to switch to an outdoor lot to better accommodate our rental vehicle size.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Cristian

Liked: Cleanliness, amenities
Even though on website it says parking available at the property, we had to find another parking spot due to the parking being full.
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

Hedieh

Liked: Cleanliness, property conditions & facilities
Our room smelled like cigarettes. Very strong! Couldn’t sleep all night. Told the receptionist. She said that she will contact the other room where they were smoking. I was disappointed that they didn’t offer to give us a different room. Just a sorry for your convenience!
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Sabina

Disliked: Cleanliness, staff & service, property conditions & facilities
Two years ago, I stayed in Andorra and had a great experience. This time, I returned to celebrate my daughter’s 9th birthday and booked a hotel in the city center, but unfortunately, it did not meet our expectations. At check-in, we were told that parking costs 30 euros per night, despite it being listed in the reservation. We also arranged a birthday cake and were told it would be provided free of charge. Problems started immediately. The elevator was covered in cardboard and became increasingly dirty with dust and construction debris. Every morning we were woken up by construction noise. In the room, the hair dryer stopped working after 30 seconds but was replaced the same day—however, the staff showed no apology or understanding. The bathroom was not properly cleaned, basic items were missing, and the bed linens were not arranged correctly. Housekeeping was inflexible with cleaning times. The internet did not work at all, even after we reported it twice. The biggest disappointment was the birthday cake. It was promised in the morning, but no one came. We waited until 4 p.m., went out, and only received it at 10 p.m., which was far too late and poorly organized. Additionally, the air conditioning did not work, making the room uncomfortable. Overall, this was a very disappointing stay. For the price we paid, the service was far below expectations. In my opinion, this hotel deserves no more than 2 stars, and I would not recommend it.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal atento y habitación limpia y espaciosa. Buen desayuno
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities
Quarto muito bom, localização perfeita, café da manhã extraordinário. Único senão é que fiquei nos quartos da coluna 207 & 208, onde o duplicador da internet não alcança.
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Aline

Liked: Cleanliness
A internet bastante precária.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

LILA parente

Liked: Cleanliness, staff & service, amenities
Internet Wi-Fi péssima. Café da manhã excelente. Cama boa, quarto espaçoso, acústica deixa a desejar…. Localização excelente, estacionamento muito caro.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities
tudo impecavel
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Leonardo

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación muy buena, el personal muy bien. Lo único y que en 2025 siga de esta manera es que el wifi era muy muy malo, me oarece un servicio escencial que sea de calidad hoy en día. No hay excusas.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Maria Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación super comoda
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Parfait. Hôtel très agréable et bien situé. Personnel très aimable ! Le petit moins : le prix du parking
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Chambre familiale spacieuse et propre(2 SDB 2 wc). Literie confortable. Bien décorée. Accueil attentionné. Petit déjeuner délicieux.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait.

Parfait.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

NATIVIDAD TORREÑO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico. Muy buen desayuno
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ville-veikko Tapani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ilmastointi oli melko vaatimaton. Huoneessa oli lämmintä tullessamme noin 28 ja viilennys toimi huoneessamme ainostaan ikkunan avaamalla. Käytävästä tuli äänet melko voimakkaasti huoneeseen. Muuten erittäin mainio hotelli.
Stayed 2 nights in Oct 2025

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