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Hotel Santellina

3.0 star property

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Photo gallery for Hotel Santellina

Lobby
Dinner served
Property entrance
Standard Double Room, Slope side | Mountain view
Free buffet breakfast

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Restaurant
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Passo Santel, 4, Fai della Paganella, TN, 38010
  • Place, Paganella Ski Area
    ‪1 min walk‬
  • Place, Santel-Meritz Ski Lift
    ‪3 min walk‬
  • Place, Meriz-La Selletta Ski Lift
    ‪24 min walk‬
  • Airport, Bolzano (BZO)
    ‪51 min drive‬

Room options

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Economy Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Basic Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Double Room

  • Garden view
  • Sleeps 2
  • 1 Double Bed

Comfort Double Room

  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Basic Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Standard Triple Room

  • Garden view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Comfort Triple Room

  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed and 1 Single Bunk Bed

Comfort Quadruple Room

  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed and 1 Single Bunk Bed

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About this property

Hotel Santellina

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance.
Hotel Santellina offers 40 accommodations with a safe and a hairdryer. Televisions come with cable channels.

Bathrooms include a shower, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Hotel Santellina, you're just a quick walk from Santel-Meritz Ski Lift. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast offered
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry and tour or ticket assistance
  • Steps from Brenta Group and Santel-Meritz Ski Lift
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at Hotel Santellina.

This 3-star Fai della Paganella hotel is smoke free.

Guests are served a free buffet breakfast.
On-site venue – This restaurant specialises in local cuisine and only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 5 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 8.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 40.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 40.00 (up to 18 years old)
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 8.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santellina Fai della Paganella
Santellina Fai della Paganella
Santellina
Hotel Santellina Hotel
Hotel Santellina Fai della Paganella
Hotel Santellina Hotel Fai della Paganella

Hotel Santellina Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 8 reviews
Rating 8 - Good. 2 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 2 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima posizione dell'hotel, molto vicino alla seggiovia che porta alle piste da sci. La camera sembrava nuova (probabilmente appena ristrutturata) e il personale é stato sempre cordiale e disponibile. Non ho mai pranzato né cenato in hotel, ma per quanoto riguarda la colazione non mi é dispiaciuta (molto buone le brioches).
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Personal sehr freundlich. Guter Service. Zimmer etwas alt eingerichtet, mit Teppich, kleiner Fernseher. Andere Zimmer waren besser eingerichtet mit Laminat etc. Scheint so als würde man sukzessive renovieren. Lage: etwa zwanzig Minuten von der Autobahn, oben auf dem Berg.
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Ale

Disliked: Cleanliness, property conditions & facilities, room comfort
Abbiamo prenotato una stanza tripla per Il ponte di Pasqua. Arriviamo in tarda serata e il ragazzo alla reception ci accoglie in modo gentile;la reception si presenta rinnovata nell’arredo e pulita. Corridoi che portano alle stanze con moquette vecchia e sporca. Stanza datata, arredamento anni 70 malandato, lenzuola bucate, polvere ovunque .Bagno con sanitari e piastrelle che ormai hanno fatto il loro corso, scotch da pacchi su una piletta di scarico del bagno forse per evitare fuoriuscite di cattivi odori.Notte passata su un materasso vecchio e scomodo con molle cigolanti, con la colonna sonora di vicino di camera che russava sonoramente. Porte di carta velina che trasmettono tutti i rumori del corridoio. La ski room è una box/magazzino freddo , non riscaldato e senza asciuga scarponi. Colazione : disarmante. Vedi foto che allegate: siamo scesi alle 8 e 5 e abbiamo trovato 5 fette di mortadella ( non a testa!!) , formaggio, due brioche vuote e marmellatine monopozione. Manca l’acqua da bere, la macchina del caffè e delle bevande calde non fuziona, e pur essendoci un'altra macchina disponibile nel bar annesso all'hotel non viene utilizzata. Dopo la non-colazione abbiamo cambiato struttura. Molto fuorviante l'aspetto esterno, sembra una struttura nella media e quasi ben tenuta. Il prezzo può invogliare, ma dopo questa esperienza ve lo sconsiglio vivamente. Difficile credere che in Trentino ci sia un hotel come questo.
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Struttura un pó datata per un 3 stelle, ma pulito e confortevole. Cucina con poca scelta di piatti. Non ho consumato la prima portata e ho dovuto pagare a parte la birra che accompagnava il secondo.
Stayed 1 night in Jun 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
ottima posizione, le stanze molto antiche e scarse di conforts. pessime
Stayed 2 nights in May 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nonostante la buona volontà del personale ,Hotel completamente da ristrutturare ,qualità prezzo decisamente non conveniente. Comitiva di stranieri decisamente rumorosa. colazione cannibalizzata da comitiva straniera, caffe e capuccino sembravano acqua colorata come anche l'aranciata in polvere.comunque colazione scadente. allo stesso prezzo si trova decisamente di meglio.
Verified

4/10 Poor

roby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Molto scarso

Soggiorno di una sola notte, bagno allagato , cena scarsa e deludente il buffet idem siamo scesi dopo mezz’ora dall apertura (19:30) completamente vuoto. Colazione mediocre
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2018