Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Minibar, in-room safe, blackout curtains, iron/ironing board
Poolside bar
Poolside bar
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Falmouth, Falmouth, JMCTY05
  • Place, Water Square
    ‪2 min walk‬
  • Place, Martha Brae River
    ‪2 min drive‬
  • Place, Luminous Lagoon
    ‪6 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪42 min drive‬

Room options

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(109 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(173 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(8 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Sea side - E)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (E)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(5 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

8.0 out of 10
Very good
(4 reviews)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (C)

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (C)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-Up | 18+ | C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (C)

7.6 out of 10
Good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms (C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Superior | E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Room, 2 Bedrooms, Ocean View (Swim Up | 18+ | E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Partial Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Swim Up | Deluxe Elite Club | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim Up | 18+ | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite Junior With Partial Sea View

  • Partial sea view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior With Sea View

  • Sea view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior With Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

Similar properties

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aquarelle - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and a safe. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Palace Aquarelle - All Inclusive. During your stay, you're just a quick walk from Water Square. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, 2 swim-up bars and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Treat yourself to massages at Renova
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Water Square and a 2-minute drive from Martha Brae River
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Aquarelle - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and barbecue grills are also featured at the family-friendly Hotel Riu Palace Aquarelle - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Falmouth hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
White Bay – This family restaurant serves breakfast, lunch and dinner.
Krystal – This restaurant only serves dinner. Open daily.
Napoli – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Kyoto – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Steakhouse – This steakhouse only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Splash pad
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aquarelle - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1653 out of 2631 reviews
Rating 8 - Good. 568 out of 2631 reviews
Rating 6 - Okay. 227 out of 2631 reviews
Rating 4 - Poor. 78 out of 2631 reviews
Rating 2 - Terrible. 105 out of 2631 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Greta Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with an amazing staff! Food was also surprisingly great as well!
Stayed 4 nights in Feb 2026

2/10 Terrible

Kevin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We arrived at 4 and check in is at three. They said our room wasn’t ready and that we should go eat and hang out and they’ll send an email when it’s ready. Waited until almost 8:30 to go to the front desk to ask and be told our room has been ready. No apologies no nothing, couldn’t shower, change swim or anything. They wasted our entire day
Stayed 5 nights in Feb 2026

10/10 Excellent

Eugene, Browns mills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oceanfront view was amazing,the beach and pools,the food everything was amazing
Stayed 3 nights in Feb 2026

10/10 Excellent

Michael Lewis, Elmore, AL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire stay exceeded our expectations. The resort was very clean, the food was excellent, and the staff was friendly and accommodating.
Stayed 7 nights in Feb 2026

6/10 Okay

Sharon

Stayed 3 nights in Feb 2026

10/10 Excellent

Corrine

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, and the staff was nice.
Stayed 3 nights in Feb 2026

10/10 Excellent

dianna

Very clean enviroment and courtious
Stayed 7 nights in Feb 2026

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were genuinely happy and always willing to help. Food was excellent, especially the tiramisu at Napoli. The coffee bar had everything we needed, and the service was exceptional! The water slides and pool table were an added bonus. The two bedroom suite was perfect for a family of four. Would gladly go back again!
Stayed 7 nights in Feb 2026

10/10 Excellent

Venecia

Liked: Cleanliness, amenities, property conditions & facilities
Everything. Room , food , amenities and most importantly every staff member were friendly, professional. They always greet you with a smile, very respectful. I don’t have enough words to describe staff
Stayed 4 nights in Feb 2026

10/10 Excellent

Oksana

Stayed 8 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The staff ! Entertainers were truly the best !!
Stayed 6 nights in Feb 2026

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed this resort
Stayed 3 nights in Feb 2026

10/10 Excellent

Michaela Gabrielle

Stayed 7 nights in Feb 2026

10/10 Excellent

Simone

Stayed 3 nights in Feb 2026

10/10 Excellent

Blake Anthony

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful!! Everyone was fantastic! Only thing I would change is if there was a few more trash cans in the lobby and at the elevators. Other than that. It was superb
Stayed 7 nights in Feb 2026

10/10 Excellent

Shannon, Jersey City

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful
Stayed 7 nights in Feb 2026

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so nice and the resort was beautiful
Stayed 6 nights in Feb 2026

8/10 Good

magdalena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great people, beautiful beach
Stayed 5 nights in Feb 2026

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this hotel! We’re definitely going back there.
Stayed 6 nights in Feb 2026

2/10 Terrible

Yaneliz

Stayed 6 nights in Feb 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
We were very impressed by the hotel, staff and food. Do not listen to any negative review because those people have no idea what they are talking about. Our safe didn’t work when we first arrived, but someone came to fix it in 15min. We didn’t love every dish/dessert offered in the dining room, but many were outstanding.
Stayed 4 nights in Feb 2026

8/10 Good

Tomar, Claymont

Stayed 3 nights in Feb 2026

8/10 Good

Shalanee

Liked: Staff & service, amenities
Staff is courteous ,housekeeping staff were great ,however there seems to be a shortage on washcloths and towels,each time they would clean the room they did not replaced supplies. Also we wait almost 2 days to received 2 robes that were requested on multiple occasions.
Stayed 5 nights in Feb 2026

2/10 Terrible

Gabriella

Travelled with family and small children
Due to the recent snowstorm in New York, I have experienced significant difficulties with this hotel regarding my reservation. Despite calling numerous times in an effort to resolve the issue, no one has answered the main line. It is extremely frustrating to be unable to reach the hotel directly during a situation like this. I have also contacted both Expedia and RIU customer service, yet unfortunately, no resolution has been provided. I am very disappointed by the lack of responsiveness and professionalism demonstrated throughout this experience.
Stayed 3 nights in Feb 2026