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Mercure Fátima

4.0 star property

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Photo gallery for Mercure Fátima

Lobby lounge
Exterior
Minibar, in-room safe, desk, laptop workspace
Exterior
Miscellaneous

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Rua Conego Manuel Nunes Formigao 4, Ourem, Santarém, 2495-417
  • Place, Church of the Most Holy Trinity
    ‪3 min walk‬
  • Place, Chapel of the Apparitions
    ‪7 min walk‬
  • Place, Sanctuary of Our Lady of Fatima
    ‪8 min walk‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Exterior

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(64 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Fátima

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and 24-hour room service. Housekeeping is available on request.
Mercure Fátima offers 72 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mercure Fátima. During your stay, you're just a quick walk from Sanctuary of Our Lady of Fatima. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Casa Platano
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Church of the Most Holy Trinity and 8 minutes on foot from Chapel of the Apparitions
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure Fátima. Parking is available for a fee.

This 4-star Fátima hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
Casa Platano – This restaurant specialises in Portuguese cuisine and only serves lunch.
Plane Tree Bistro – This bistro specialises in Portuguese cuisine and serves brunch, lunch and dinner. A children's menu is available. Open daily.
Plane Tree Bar – On-site lobby lounge. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 10 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 16 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Platano
  • Plane Tree Bar
  • Plane Tree Bistro

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Low-height view port in door
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Self-parking fee: EUR 10 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 9564
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mercure Fátima Hotel
Mercure Fátima Ourem
Mercure Fátima Hotel Ourem
Mercure Fátima (Opening January 2021)

Mercure Fátima Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 439 out of 503 reviews
Rating 8 - Good. 50 out of 503 reviews
Rating 6 - Okay. 9 out of 503 reviews
Rating 4 - Poor. 1 out of 503 reviews
Rating 2 - Terrible. 4 out of 503 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check this place out, you’ll be more than happy
Stayed 2 nights in Nov 2025

10/10 Excellent

Luciana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kindly staff, clean and space room, good location
Stayed 1 night in Nov 2025

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
modern, very, clean new hotel. Excellent location next to religious sites.
Stayed 1 night in Nov 2025

10/10 Excellent

Carmen, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Every aspect of the hotel is excellent, Fatima Santuary is across the street, amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

Alan

Stayed 1 night in Nov 2025

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Fatima hotel right next to the Sanctuary. Friendly and helpful staff. Great hotel restaurant and plentiful breakfast with hot savory and sweet items. Highly recommend this hotel when visiting this holy city.
Stayed 1 night in Nov 2025

10/10 Excellent

Edward, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is as close as you can get to the square of the Sanctuary of Fatima. It is walkable (8 - 10 min) from the bus station. Its restaurant serves traditional dishes for lunch and accepts credit cards.
Stayed 1 night in Oct 2025

10/10 Excellent

Sugiharto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 2 nights in Oct 2025

10/10 Excellent

Winnie

Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room set up, great breakfast!
Stayed 1 night in Oct 2025

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended. No major complaints.
Stayed 3 nights in Oct 2025

8/10 Good

Josephine Sola

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly and helpful staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Milagros

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Fatima is excellent

It was the best choice because it is so close to the Basilica and service was excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, and the restaurant was excellent!
Stayed 1 night in Jul 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room. Loved the bathroom soaps and shampoo. Staff very helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Jean Philippe Harvel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend Mercure Fatima. Our stay was excellent. Property has a convenient location, close to Fatima and shops and dining options. There is a restaurant at the hotel as well. Property was extremely clean. Our rooms were clean and comfortable. Staff was very attentive and courteous. Breakfast is excellent, offering different choices of food. The only inconvenience we had was with parking at the hotel. Parking is underground (it is usual in all hotels in the area) and it is small. It gets full easily and the only choice is to park on the street across the hotel. Overall, our stay was amazing and we would stay at Mercure Fatima again.
Stayed 1 night in Aug 2025

10/10 Excellent

Nolly, Box 226 FPO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at Hotel Mercure Fátima whenever we visit, and every experience has been wonderful. On our most recent stay, we were upgraded to an even better room, and the staff truly went above and beyond. Snacks were provided in our room, the food at the restaurant was superb, and—most importantly—they assisted us with a wheelchair for my wife, which made our stay so much easier and more comfortable. The staff is professional, caring, and genuinely dedicated to providing excellent service. Thank you, Mercure Fátima, for always making us feel welcome. You are simply awesome! 🌟🌟🌟🌟🌟
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

This was a newer hotel and very nice inside. The location was great as well.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For A 4 Start hotel it looks like 5 start hotel I highly recommended this hotel
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second trip to Portugal. We were pleased to stay at this hotel, again, and found the same high standard of service and that the facility continued to maintain the same standard of care. Thank you!
Stayed 1 night in Aug 2025