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Palais Sheherazade & Spa

5.0 star property

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Photo gallery for Palais Sheherazade & Spa

Indoor pool, outdoor pool
Royal Suite | Living area | Flat-screen TV
Indoor pool, outdoor pool
Property grounds
Indoor pool, outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
23 Arsat Beniss Douh, Medina, Fes, 30200
  • Place, Blue Gate
    ‪8 min walk‬
  • Place, Place Bou Jeloud
    ‪11 min walk‬
  • Place, Zaouia Sidi Ahmed Tijani
    ‪11 min walk‬
  • Airport, Fes (FEZ-Saiss)
    ‪29 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Senior Suite

Senior Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Senior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Ambassador Suite

Ambassador Suite | Living area | Flat-screen TV

Ambassador Suite

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Vizir

Suite Vizir | Living room | Flat-screen TV

Suite Vizir

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Royal Suite

Royal Suite | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Royal Suite

  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Palais Sheherazade & Spa

This riad features 2 restaurants, a full-service spa and an indoor pool. Free continental breakfast and free WiFi in public areas are also provided. Additionally, an outdoor pool, a bar/lounge and a poolside bar are on-site.
Palais Sheherazade & Spa offers 24 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room.
Guests can indulge in a pampering treatment at the riad's full-service spa, Spa Anne Semonin. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Palais Sheherazade & Spa, you're just a quick walk from Glaoui Palace. Enjoy features like free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Moroccan cuisine while dining at Gastronomique marocain
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with manicures and pedicures, body wraps or detox wraps at Spa Anne Semonin
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room
  • Steps from Glaoui Palace and 6 minutes on foot from Kassr Annoujoum Ducci Foundation
  • Airport and train station pick-up shuttle service available for a fee
Palais Sheherazade & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A steam room, a rooftop terrace, and spa services are also featured at the luxury Palais Sheherazade & Spa. A round-trip airport shuttle and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Fes riad.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Gastronomique marocain – This restaurant specialises in Moroccan cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; reservations required
  • Return airport shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)
  • Train station shuttle on request
  • Parking on site (MAD 20 per day)
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gastronomique marocain
  • Restaurant panoramique

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sports massages
  • Turkish bath

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais Sheherazade & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old)
  • A tax is imposed by the city: MAD 41.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MAD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Palais Sheherazade & Spa offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the riad before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais Sheherazade

Palais Sheherazade Fes

Palais Sheherazade Hotel

Palais Sheherazade Hotel Fes

Riad Sheherazade Fes

Riad Sheherazade Hotel Fes

Palais Sheherazade & Spa Fes

Palais Sheherazade & Spa Riad

Palais Sheherazade & Spa Riad Fes

Palais Sheherazade & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 191 reviews
Rating 8 - Good. 35 out of 191 reviews
Rating 6 - Okay. 24 out of 191 reviews
Rating 4 - Poor. 19 out of 191 reviews
Rating 2 - Terrible. 19 out of 191 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Georgia

Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem! I have stayed many times and will continue to come and enjoy my time in this beautiful city, in this beautiful ryad with a staff that is exemplary.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambience was amazing!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a treasure!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Truly this is a gem in Morocco!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building , mosaic , tiles etc
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Stayed 2 nights in May 2024
Verified

4/10 Poor

JOSE E

Disliked: Property conditions & facilities, room comfort

Palace in ruins

This was a magnificent palace but today is a wreckage
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Timothy

Liked: Cleanliness, amenities
The Palais Sheherazade & Spa is a wonderful place to lodge. The limited staff was hands on taking care of everything from handling my luggage to showing us the property. Breakfast was included and was top-notch. The Palais IS WALKING distance to the Medina. We walked there and walked back. Walking was a shorter distance than taking a taxi because you can walk where the taxi cannot drive. The room was very clean, the bathroom was very clean, and every part of the hotel we saw was very clean. With the limited staff and the fact we traveled in January when the temperature was in the low 40s at night and high 40s during make it difficult for hot water to be available. Additionally, when we arrived to our room no heat was on and it took a day for the temperature in the room to reach 60 degrees. I was able to acquire an electric radiator space heater which helped in the bathroom. Without the space heater I would have only staff at the Palais one night. I would rate this hotel 5-stars if it had working hot water and heat. By the way, in 2012 this hotel received a Star Diamond Award from the American Academy of Hospitality Sciences that reads "The American Academy of Hospitality Sciences unanimously agree that this establishment consistently maintains the overall standards of high quality and superb performance necessary to designate it as One of the Finest in its Category and Classification." Because trumps name is on this, that why there was not heat or hot water.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Sarita

Liked: Cleanliness, amenities
This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Mursheda

Liked: Cleanliness, staff & service, amenities
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Adrien

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Alanna

Disliked: Staff & service
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Stayed 2 nights in Sep 2022
Verified

2/10 Terrible

Jorge

Disliked: Cleanliness, amenities
No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel. Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción. NO SE ALOJEN JAMÁS AQUÍ !!!
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Jorge

Disliked: Cleanliness, amenities
El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc… De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!
Stayed 1 night in Dec 2025
Verified

4/10 Poor

MANUEL

Disliked: Cleanliness, amenities
Lamentable como habiendo sido un palacio actualmente está sucio y deteriorado.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Mangone

Disliked: Cleanliness, staff & service, property conditions & facilities
Chambre peu accessible. Certaines zones ne semblaient pas être bien entretenues
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Christine

Disliked: Amenities
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
Stayed 5 nights in Jun 2025
Verified

4/10 Poor

JULIEN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel en déclin : c'est vraiment dommage !

Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés
Stayed 4 nights in Apr 2025