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Castle Rock

2.5 star property

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Photo gallery for Castle Rock

Exterior
Premium bedding, blackout curtains, free WiFi, bed sheets
Exterior
Reception
Luxury Room | Premium bedding, blackout curtains, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

View in a map
1313 S Milton Rd, Flagstaff, AZ, 86001
  • Place, Northern Arizona University
    ‪3 min walk‬
  • Place, Flagstaff Extreme
    ‪3 min drive‬
  • Place, Lowell Observatory
    ‪3 min drive‬
  • Airport, Flagstaff, AZ (FLG-Flagstaff Pulliam Field)
    ‪7 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, blackout curtains, free WiFi, bed sheets

Executive Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Premium bedding, blackout curtains, free WiFi, bed sheets

Classic Room

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

Basic Room | Premium bedding, blackout curtains, free WiFi, bed sheets

Basic Room

9.6 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Room

Premium bedding, blackout curtains, free WiFi, bed sheets

Royal Room

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Premium bedding, blackout curtains, free WiFi, bed sheets

Luxury Room

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Premium bedding, blackout curtains, free WiFi, bed sheets

Family Room

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Single Room

Premium bedding, blackout curtains, free WiFi, bed sheets

Exclusive Single Room

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Castle Rock

Ski haven with snowboarding
This motel features free self-parking.
Castle Rock offers 21 accommodations with complimentary bottles of water and blackout curtains. Beds feature premium bedding. 43-inch Smart televisions come with cable channels and smart speakers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Castle Rock. During your stay, you're just a quick walk from Northern Arizona University. Free self-parking is available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Riordon Mansion and 6 minutes on foot from Northern Arizona University
Free self parking is available.

Smoking is allowed in designated areas at this Flagstaff motel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Free self parking on site

Things to do

  • Snowboarding

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Smart speaker

Food and drink

  • Free bottled water

More

  • Heating
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20.00
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 20

Special check-in instructions

The front desk is open daily from 9:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
The front desk at this property is open daily from 9:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Castle Rock Motel
Castle Rock Flagstaff
Castle Rock Motel Flagstaff

Castle Rock Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 260 out of 370 reviews
Rating 8 - Good. 79 out of 370 reviews
Rating 6 - Okay. 18 out of 370 reviews
Rating 4 - Poor. 8 out of 370 reviews
Rating 2 - Terrible. 5 out of 370 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean rooms, cozy and quiet at night.
Stayed 1 night in Jun 2025

8/10 Good

Dian

Stayed 1 night in Jun 2025

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and solid facility. Highly recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Lynn

Liked: Cleanliness, property conditions & facilities
FOR THE COST I WAS VERY SURPRISED AT THE CLEANLINESS AND FRIENDLY STAFF. I just booked it last minute so wasnt expecting much but this place exceeded my expectations. Location was convenient to restaurants. Only thing was the city was doing construction on road leading to the hotel.
Stayed 1 night in May 2025

10/10 Excellent

Todd

Stayed 2 nights in Feb 2025

8/10 Good

Ethan, Tel-Aviv, Israel

Liked: Cleanliness, staff & service
Very basic but I enjoyed. Ask for a corner room (mine was 19) and you kinda have a private balcony
Stayed 4 nights in Apr 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff received us great especially Alfonso. We will be going back soon.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice, beautifully kept, cozy, clean, and good smelling. The front office staff was really nice to welcoming!
Stayed 1 night in Mar 2025

8/10 Good

JANICE, MESA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I did not realize the property was more of a motel than a hotel, as it was advertised
Stayed 1 night in Mar 2025

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Excelllent location and a very clean room
Stayed 1 night in Mar 2025

4/10 Poor

Lee Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
The beds were terribly uncomfortable and the room had a bad odor. Construction next door was deafening
Stayed 1 night in Mar 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was so cute and super clean! As soon we walked in it smelled clean something that is so rare. The bed was comfortable also smelled clean! The staff was super friendly and helpful. The location was perfect, 8 minutes from downtown and there were nearby restaurants to eat. Highly recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

Angela

Stayed 2 nights in Oct 2024

2/10 Terrible

Stephen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Worst decision to stay here.

The room smelled horrible. Every time the air conditioner kicked on, an overpowering air freshener smell was expelled into the room. We left at 2 am to find another hotel. We returned to check out after one night of a 2-night stay. We paid in advance, and a refund was refused. Hotels.com was unable to get us a refund. I would never stay here again. I will never book through a third-party site again. Lessons learned.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Colleen

Travelled with family
Liked: Staff & service
Disliked: Amenities
Shower from the ceiling was weird - needs a handheld to rinse out hair. No staff in office but they were fairly quick to arrive; no microwave; couldn't figure out TV or which internet to use. No dining area or small table except folding table in room. Major traffic noise.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen, Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place we had a corner room and it was quiet.
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than located on the main street in the city, making it difficult to get into and out of during peak traffic hours, the facilities itself were wonderful. The staff is extremely helpful and accommodating. We enjoyed our stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kathy

Polite staff, helpful, parting gift, nicely updated motel and close to a variety of stores and parks.
Stayed 1 night in Oct 2024

6/10 Okay

Noreen

The 2nd floor room was appreciated. The room had an overwhelming smell of freshener. It was overpowering. We almost asked for a room change. That should be toned down.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Unimpressive, but functional

The place was clean, staff was friendly, but the walls are paper thin. Could quite literally hear every word of conversations in the room next door. Plus we were on the ground floor, and the folks above walking around were also quite loud. Also, Flagstaff has data dead zones, and the motel wifi was awful. There were three 'available' networks, and none of them worked. Overall good bang for the buck, and I'd stay there again in a pinch, but I'd look elsewhere first.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Heidi

Stayed 2 nights in Sep 2024

10/10 Excellent

Keavin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and very friendly, great location, Close to everything!
Stayed 2 nights in Sep 2024