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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
VIP Access

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Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
A hotel room with a bed, a small table with a vase, and a window with curtains.
Front of property
Rainfall showerhead, free toiletries, hair dryer, bathrobes
Breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Via Ghibellina 87, Florence, FI, 50122
  • Place, Piazza della Signoria
    ‪6 min walk‬
  • Place, Uffizi Gallery
    ‪8 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪10 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Da Verrazzano Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Da Verrazzano Suite, Stay for Kids and Teens Included

  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Santa Croce Royal Suite, Stay for Kids and Teens Included

Smart TV, pay films

Santa Croce Royal Suite, Stay for Kids and Teens Included

  • 258 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for De Pepi Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

De Pepi Suite, Stay for Kids and Teens Included

  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Florentine Suite, Stay for Kids and Teens Included

Florentine Suite, Stay for Kids and Teens Included | Living area | Smart TV, pay films

Florentine Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Stay for Kids and Teens Included

A modern hotel room with a large bed, a bedside table, a bench, and a window with curtains.

Junior Suite, Stay for Kids and Teens Included

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Terrace, Stay for Kids and Teens Included

Junior Suite Terrace, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Terrace, Stay for Kids and Teens Included

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Junior Suite, Stay for Kids and Teens Included

Premium bedding, minibar, in-room safe, individually decorated

Family Junior Suite, Stay for Kids and Teens Included

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a bedside table with a lamp, a chair, and a view of a building through the window.

Deluxe Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Room, Stay for Kids and Teens Included

Grand Deluxe Room, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated

Grand Deluxe Room, Stay for Kids and Teens Included

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Palazzo Firenze by Baglioni Hotels & Resorts

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, 24-hour room service and a business centre are on-site.
Palazzo Firenze by Baglioni Hotels & Resorts offers 24 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Palazzo Firenze by Baglioni Hotels & Resorts, you're connected to a railway/underground station and just a quick walk from Piazza della Signoria. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Piazza della Signoria and Palazzo Vecchio
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Palazzo Firenze by Baglioni Hotels & Resorts. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Florence hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM.
Guelfi e Ghibellini – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 1 AM at scheduled times and on request
  • Valet parking on site (EUR 55 per night)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • Banquet hall
  • Built in 1700
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 2 February and 13 May.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per stay
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (return, maximum occupancy 3)
  • Valet parking fee: EUR 55 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Palazzo Firenze by Baglioni Hotels & Resorts offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A12EKX2XD2
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 238 reviews
Rating 8 - Good. 36 out of 238 reviews
Rating 6 - Okay. 11 out of 238 reviews
Rating 4 - Poor. 5 out of 238 reviews
Rating 2 - Terrible. 2 out of 238 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel with good location and friendly staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I VERY MUCH ENJOYED THE STAY
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and service was very good.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great Stay
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Shankar

Liked: Cleanliness, amenities, property conditions & facilities
Great service esp Fillippo and Daniel at the breakfast service
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Madina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

seyed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites and super nice staff. Definitely would stay again if I come back.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property with an even better staff.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very good
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stayed 6 nights in May 2024
Verified

10/10 Excellent

thomas

Liked: Cleanliness, amenities, property conditions & facilities
Excelente unicacion
Stayed 1 night in May 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable luxury

Lovely hotel in a quiet part of the city center. Staff was amazing.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Stayed 1 night in May 2023
Verified

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Staff very, very helpful.
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Colin

A very special place with exceptional decor, attention to detail and service
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

leda

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!
Stayed 4 nights in Oct 2024