2/10 Terrible
Alok
Travelled with family and small children
20 Apr 2025
Disliked: Amenities, property conditions & facilities
Hotel Raffaello, Florence – Extremely Disappointing Experience!
I had a very poor experience at Hotel Raffaello in Florence and would strongly advise against booking this hotel, especially for international tourists. Despite claiming to be a 4-star hotel, it felt more like a 1-2 star property at best.
One of the biggest issues was their parking scam. They advertise that parking is included, but in reality, there is no guaranteed parking available or may be not there at all. I tried asking them a few times and hotel staff suggested it’s full all the time. I wasted over an hour trying to find paid parking nearby, which I had to pay for out of pocket, completely misleading and unacceptable.
Additionally, there is no kettle or way to make hot water or coffee in the room. When I asked for hot water, I was told to go to the bar area, where they charged 1–2 euros for a single cup of hot water. No iron and no cabinets in the rooms. This is not the kind of service you'd expect from any decent hotel, let alone one claiming to be 4-star.
Overall, this hotel felt like a complete scam , poor service, false advertising, and a frustrating experience from start to finish. I do not recommend this hotel to anyone, especially foreign travelers looking for comfort and honesty.
Alok
Stayed 1 night in Apr 2025