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Promenade

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Double Room | Frette Italian sheets, premium bedding, Select Comfort beds
Frette Italian sheets, premium bedding, Select Comfort beds
Triple Room | Frette Italian sheets, premium bedding, Select Comfort beds
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

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Vicolo del Canneto 2, Florence, FI, 50125
  • Place, Ponte Vecchio
    ‪3 min walk‬
  • Place, Uffizi Gallery
    ‪3 min walk‬
  • Place, Piazza della Signoria
    ‪5 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪16 min drive‬

Room options

View all photos for Double Room

Double Room | Frette Italian sheets, premium bedding, Select Comfort beds

Double Room

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Frette Italian sheets, premium bedding, Select Comfort beds

Triple Room

  • River view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Quadruple Room

Frette Italian sheets, premium bedding, Select Comfort beds

Quadruple Room

  • River view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Promenade

Riverside bed & breakfast with 8 restaurants, 6-minute walk to Ponte Vecchio
This smoke-free bed & breakfast features 8 restaurants, 5 bars/lounges and 5 coffee shops/cafes. WiFi in public areas is free. Other amenities include a snack bar/deli, dry cleaning and laundry facilities.
Promenade offers 6 accommodations with free toiletries and blackout curtains. Select Comfort beds feature Frette Italian sheets and premium bedding. LCD televisions come with cable channels.

Bathrooms include a shower. This Florence bed & breakfast provides complimentary wireless Internet access. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Promenade, you're just a quick walk from Ponte Vecchio. Features include free WiFi in public areas, plus 8 restaurants and 5 bars.
  • Free WiFi
  • Drinking and dining options include 8 restaurants, 5 coffee shops/cafes and 5 bars/lounges
  • Amenities include laundry facilities, a car charging station and multilingual staff
  • Within a 10-minute walk of Ponte Vecchio and Boboli Gardens
There are 8 restaurants and 5 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces. Promenade also features multilingual staff, laundry facilities, and dry cleaning/laundry services.

This 4-star Florence bed & breakfast is smoke free.

Promenade has 8 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request

Food and drink

  • 5 bars/lounges
  • 5 coffee shops/cafes
  • 8 restaurants
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily) (for a fee)
  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • Lift

More

  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:00 PM and 1:00 AM

Check-out

Check-out before 9:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:00 PM and 1:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: EUR 10 per day
  • Air conditioning fee: EUR 10 per day
  • Rollaway bed fee: EUR 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a fee for luggage storage before check-in. Luggage storage must be requested in advance of arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Promenade Condo Florence
Promenade Florence
Promenade B&B Florence
Promenade B&B
Promenade Florence
Promenade Bed & breakfast
Promenade Bed & breakfast Florence

Promenade Reviews

Reviews

6.4
Rating 10 - Excellent. 9 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 16 out of 60 reviews
Rating 4 - Poor. 10 out of 60 reviews
Rating 2 - Terrible. 8 out of 60 reviews

7.6/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

E. Richard, Coronado

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful on my late check in and suggestions about Florance Ryann speaks many languages.
Stayed 5 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2018

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place like the PLAGUE!

Worse experience ever. Avoid this place at all costs. They are a total scam. I was told we could drop our bags before check in. Then we are told it's a €10 fee. They left our bags in the "lobby". We were told the credit card machine was broken. They just wanted to steal our cash, which they did. €180 for 2 nights. We paid cash and left with the keys. She told us our room (7) was in the hallway outside of the "lobby" but didn't show us. When we returned to the room (7) was not labeled and since the host only gestured to the hallway we tried to open 2 separate rooms. We couldn't actually open our room because I was trying to unlock it but THEY NEVER LOCKED OUR ROOM WITH OUR LUGGAGE INSIDE. I could not lock the door from the inside and I sent an email to the staff right away. They did not come to sort the situation out so I was forced to book another room as I was not leaving our luggage unattended for another whole day. When I came to the hotel the next day I was told that they never lock the doors when they put luggage in rooms, bare in mind our room is not inside the hotel but a room in the hallway of a building with much traffic. The staff could not lock or unlock the door to room 7 with my key and they accused me of switching the keys and told me I needed to take responsibility for what happened. Her room, her key, her hotel. She refused to refund me any of my money and told me I needed to call, not email. What a joke. Rude people. Stay somewhere else.
Stayed 2 nights in Jul 2018

8/10 Good

Philipp, Manitoba

Liked: Cleanliness, staff & service, room comfort

Hotel bang in the center of Florence

Very good location that justifies a lot & is hard to beat: best logistically possible position right next to the Ponte Vecchio. Main drawbacks: 1. Serious noise (can cause problems with sleep), i.d., lack of sound insulation in rooms 2. Shower cabins in the rooms are small and, in my view, somewhat unsafe - be careful, little space inside and rather sharp 'angular' natural protrusions to bump your head on, or step on or, God forbid, fall over on. Felt myself very uncomfortable in the shower - in the sense of SAFETY. All the rest is good, view is very good.
Stayed 2 nights in Sep 2017

10/10 Excellent

Jane, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Convenient Location in Firenze (Florence)

First, I was surprised at the location...a small street and located on the 3rd floor of a building of apartments and businesses. There was a lift(elevator), thank goodness. Once up there,the graciousness and helpfulness of Ryanna warmed my heart. My room was very nice, although the view was of the building across the small street...there are some rooms with a view of the River Arno, I think only 7 rooms in total. Also, there were different levels in the room, coming in and to the bathroom, of which to be aware. Although this small hotel is off the main road.it is only a block and a half walk to the Arno River, where the Uffizi Gallery is on the other side, and a view of the Ponte Vecchio which is only about 3 blocks away. The Pitti Palace was about 5 or 6 blocks away, and it was an easy walk to the attractions on the other side of the Ponte Vecchio, like the Duomo and the wild Boar statue. This hotel is a perfect location in Firenze, just don't be surprised like I was when the taxi pulls up in front of the building that looks nothing like a hotel. I definitely recommend it and would stay there again. Thank you, Ryanna, for all your kindness, help (she speaks English, too), and for recommending the TrattorioBordino, a great little restaurant about a block and a half away.

6/10 Okay

Dan, Australia

Liked: Cleanliness

Hard to find but great lication

Tricky to find but very close to ponte vecchio - very noisy at night. Had to pay more for parking than advised and pay to hold luggage for a couple of hours. Have to pay to use the air conditioning in the room

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

john, Salem, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real find in Firenza.

Fun, funky neighborhood, but right off the Ponte Vecchio! On a minor side street barely in sight of the Arno, I found parking directly in front. There is a lift. The hostess is very helpful, even suggesting a terrific restaurant only about 60 meters from her door.

2/10 Terrible

Paulo, Costa Rica

Disliked: Staff & service, property conditions & facilities, room comfort

The information is false extra fee

The parking was 35 euros and the a/c 10 euros extra, is call a b&b but there isnt breakfast too noisy and the staff is rude.

4/10 Poor

Terrible , U.S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

truly not as represented.

I have very few things positive to say. Over the course of my 14 days in Italy, this accommodation was the only disappointment. Check in times and check out times and bed size were misrepresented as was amenities. There is no staff except a person who shows up when it suits them. It is not a hotel room but a room rental that is not worth the money you pay. There is absolutely no flexibility and I was glad that I only had the room for one day. I would say more but it will only be more negative and if you don't get the picture by now then good luck.

6/10 Okay

Tonyll, Miami

Liked: Staff & service
Disliked: Cleanliness

good location.

good location, you have to pay for the air conditioning and parking, small rooms, smaller bathrooms, not for big-heavy people or seniors. noisy

6/10 Okay

Dave, Hollywood

Liked: Property conditions & facilities, room comfort

Get central location

Initial reception not good, had to move room during stay, but was an improvement. The location is superb, but the advertising photo is deceptive. The river view is only from some rooms but that is to be expected. The property is on a corner a road back from the river with a very limited view. But don't be put off, the location is brilliant, with the owner making up for the poor reception

6/10 Okay

Verified traveller

Liked: Cleanliness

Location only

My husband and I spent one night in Florence before heading on a road trip through Tuscany. We searched for hotels with Free Parking - Hotels.com claimed this hotel had free parking when it did not. There is a garage around the corner with a "special" - $25 for over night parking. Pros: Location. You are a 5 min walk into the heart of Florence. Cons: Everything is extra. They charge you additional for Air Conditioning (also not mentioned in the description). There are no soap/shower products as claimed, only one small packet of shampoo. It is very noisy - we had to have the window open and there is a lot of street noise. The hotel is very hard to find - it is around the corner in a very small street with just a placard on the door. It is more of an apartment building than a hotel. Overall, the stay was fine. The room was clean and aside from no AC in the 80 degree weather, comfortable. Consider this hotel for location only.

8/10 Good

Marisa, Panama

Liked: Cleanliness, staff & service, property conditions & facilities

Good Choice

The room we had was smaller than expected and we are a very tall couple so it felt cramped but Riana's attention and tips were so personal and great that it made up for everything!!! We were so near to Ponte Vechio and without paying high crazy fees!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Promenade is Paradise!

We had a wonderful experience at the Promenade. The owner was most helpful to us and more than willing to accommodate any requests. Great location too! The atmosphere was very peaceful and comfortable. Nice size rooms!

2/10 Terrible

joe, paris

Disliked: Property conditions & facilities

hotel given us rooms in a different hotel

Booked Promenade hotel on the river side. But the owner give us a room in a different hotel where we have to walk 10 mins to it. I found this hotel owner very dishonest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, Perfect Location and Friendly Staff

Stayed at the Promenade for 4 nights for a short break with partner. Its a small hotel with everything you need. The room was clean, with a beautiful view over the river. The lady who helped us during our stay was lovely. The only thing was that the hotel could be quite noisy at times, which is not the fault of the hotel but just the surrounding area, I think if you stay in any of the more popular parts of Florence you will get the same thing. It was walking distance from all the major sights in Florence.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid extra for air conditioning and both nights they had power outages which didn't help in hot summer stay - also charges for holding our luggage where most places do not. Location of hotel is dissieving - although in close proximity to centre of Florence - not very comfortable and too many stairs to climb w luggage !

4/10 Poor

Lindzie, Washington DC

Disliked: Property conditions & facilities

It was ok

We got to the "hotel" and it was a little frustrating. There was no clear sign as to where it was located. It's on the third floor of a random building that has other businesses and possibly other people living there. The front door was open and saw Promenade was on the third floor. we walked to the third floor and the doors were locked. We buzzed the buzzer for about ten minutes until we decided to leave to try to contact the management. After an hour, we were able to contact the person who said they were there but didn't hear the buzzer. So I told them we would be there in 5 minutes and to answer the door. They told us that we had to use the buzzer on the outside for them to hear it and would then meet us at the door. We did that, but no one answered the phone. We FINALLY had someone answer the door only to find out that we hadn't paid for the room. They told us that booking on Travelocity only holds the reservation, which they didn't have that information either. We had to pay extra if we wanted A/C and the bed they claim is a King size bed is really a Queen size. There was a street right outside, and of course it was trash pickup. To say we got any sleep what so ever would be an understatement. The room definitely wasn't as decorated as it is in pictures. Our view was of a back dark alley. Check out was leaving the key on the front desk because no one was there and sending an email saying we left the key. No foor or breakfast was served that we knew about either.

8/10 Good

Jonathon, Louisiana

Liked: Cleanliness, staff & service

Basic room in good location

The room was very plain and basic with a very small bathroom. The only amenity was free wifi. Quality aside, the hotel is in a great location - close to many sites and fairly quiet. Be prepared for a very small elevator or three flights of stairs. Ryana, the proprietor, was very nice and helpful and made us feel very welcome in florence.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

a very pleasent stay. Very nice and helpfull owner which welcomed us. The location is incredible, less tan 100 mts to ponte vechio. It was a bit hard to find, but once we found it, it was great

8/10 Good

Dempsey, Florence, Italy

Liked: Room comfort
Disliked: Staff & service

Great Location, service ok

The location of this hotel could not be better, just across the Ponte Vecchio bridge. On the other hand is a boutique hotel and the service was K, I will give 3 out of 5.

8/10 Good

Ash and Helen, Helsinki, Finland

Liked: Cleanliness, staff & service, property conditions & facilities

Superb location next to Ponte Vecchio, but noisy

Great location and very helpful manager, providing lots of good tips. We were staying as a family in quadruple room, so it was convenient if a little cramped. However, it is really noisy until very late. Extra charges for holding luggage and for air conditioning.

10/10 Excellent

Donna, GP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

excellent

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Posizione strategica per visitare le principali attrazioni di Firenze e camera spaziosa e arredata in modo gradevole. L'albergo è di fatto un "affittacamere" in uso agli ospiti. Disponibilità colazione non fattibile per restrizioni COVID, ma con molti locali a pochi metri non era un problema. Stranezza per l'aria condizionata, disponibile a richiesta, con un extra costo giornaliero di 10 euro.
Stayed 3 nights in Jul 2021