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Mainstay Suites Gatlinburg TN

2.0 star property

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Lobby
Room
Room
Pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry room
  • Room service
  • 24/7 front desk

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Anakeesta
    ‪4 min drive‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

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About this property

Mainstay Suites Gatlinburg TN

A fitness centre, dry cleaning and laundry facilities are available at this hotel. Additionally, a 24-hour front desk, a front desk safe and multilingual staff assistance are on-site.
Recreational amenities at the hotel include a fitness centre.
During your stay at Mainstay Suites Gatlinburg TN, you'll be within walking distance of Ripley's Aquarium of the Smokies. A gym and dry cleaning service are available.
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a gym
  • Just a 4-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Anakeesta
Mainstay Suites Gatlinburg TN offers its guests a fitness centre, multilingual staff, and laundry facilities. Mainstay Suites Gatlinburg TN also features dry cleaning/laundry services, shopping on site, and a front desk safe. The front desk is open around the clock.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • Lift

Room amenities

Food and drink

  • Room service

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mainstay Suites Gatlinburg TN Hotel

Mainstay Suites Gatlinburg TN Gatlinburg

Mainstay Suites Gatlinburg TN Hotel Gatlinburg

Mainstay Suites Gatlinburg TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 65 reviews
Rating 8 - Good. 12 out of 65 reviews
Rating 6 - Okay. 5 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 2 nights in Feb 2026

10/10 Excellent

Zeke

Stayed 2 nights in Jan 2026

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, quiet
Stayed 2 nights in Jan 2026

10/10 Excellent

Rosalinda

Stayed 2 nights in Jan 2026

10/10 Excellent

Mitchell

Stayed 1 night in Jan 2026

10/10 Excellent

Satyajit

Liked: Cleanliness, amenities, property conditions & facilities
Very neat and clean,rooms with kitchen, professional behavior by staffs and manager , affordable price, highly recommended. Thanks
Stayed 2 nights in Jan 2026

10/10 Excellent

Griseida

Stayed 1 night in Jan 2026

10/10 Excellent

Afrika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, I mean it, but I would like them to improve the breakfasts, to offer a little more variety in the meals, and regarding the bathroom, that the lotion and shampoo be of better quality. Everything else was fantastic; I had a wonderful few days. Thank you so much. I will come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Tyler

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect! I did not know them came equipped with a full size fridge dishwasher dishes and hot plate to cook on. Definitely will be staying here anytime we’re in town from now on.
Stayed 3 nights in Dec 2025

4/10 Poor

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness
As soon as we walked in our room the smell of weed about knocked us down. Then…. All we heard was the people next door screaming and arguing most of the night and the remainder of the stay from midnight on the people above us could be heard running and moving things across the floor. They must have showered all night long from the sounds of it the water ran all night long!!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in and out was very friendly. My room was very clean and the bed was very comfortable. I'll definitely be staying here again
Stayed 1 night in Jan 2026

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner worked fantastic and there were a lot of shops nearby
Stayed 3 nights in Jan 2026

10/10 Excellent

Nelly

Stayed 2 nights in Dec 2025

8/10 Good

Kenneth

Stayed 1 night in Dec 2025

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo excelente,buena atención la habitación limpia y bonita se lo recomiendo
Stayed 1 night in Dec 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, property conditions & facilities
Muy limpio todo y excelente servicio de calidad
Stayed 2 nights in Dec 2025

10/10 Excellent

Dilinyeth

Stayed 1 night in Dec 2025

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff wasn't the best. Room was good
Stayed 6 nights in Dec 2025

10/10 Excellent

Lafonda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Glad place to stay, staff very friendly and hotel convenient to downtown
Stayed 4 nights in Dec 2025

8/10 Good

Molly

Liked: Cleanliness, staff & service
Staff was very kind and helpful. The room was clean. The walls don't buffer sound very well. Only a problem if other guests are loud.
Stayed 1 night in Dec 2025

10/10 Excellent

Deborah, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Could not get the room to warm up
Stayed 2 nights in Dec 2025

4/10 Poor

Jennifer

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Paper thin walls and could hear conversations in the next room; the front desk tried to charge me additional funds even though I paid in advance; the morning breakfast buffet was horrible. This hotel overall was terrible.
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was amazing. The rooms we're pretty modern and clean. AC's work very good. Was there for about a week and stayed in two different rooms and everything was the same and both rooms. Will definitely be back again
Stayed 1 night in Nov 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Room was clean. Very good quality for the price! Within quick driving distance from Gatlinburg and Pigeon Forge!
Stayed 2 nights in Nov 2025

10/10 Excellent

himabindu

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice ambience and polite staff
Stayed 1 night in Nov 2025