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MainStay Suites Gatlinburg Downtown Area

2.5 star property

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Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Wild Bear Falls Indoor Water Park
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
Along with an indoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Gatlinburg Downtown Area. During your stay, you'll be within walking distance of Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, convenience store and a computer
  • On-site recreation includes a gym
  • Just a 4-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Anakeesta
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 410 reviews
Rating 8 - Good. 76 out of 410 reviews
Rating 6 - Okay. 21 out of 410 reviews
Rating 4 - Poor. 8 out of 410 reviews
Rating 2 - Terrible. 21 out of 410 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very clean room and hotel. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Teera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Teri

Stayed 1 night in Aug 2025

8/10 Good

Mallory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was great beds as comfy. Area was quiet
Stayed 3 nights in Jul 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

8/10 Good

Zita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice. The reason I did not give it 5 stars is that the description said it was in downtown Gatlinburg. That's not true. It's a 30 - 35 minute walk from the hotel to the start of the downtown area. In the summer heat & humidity, thats too far to walk. Thats very misleading.
Stayed 2 nights in Jul 2025

10/10 Excellent

Malik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly . Nice quiet area and close to attractions. The roads and drive to the hotel is good.
Stayed 3 nights in Jul 2025

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities
The property had good restaurant options. We mostly ate around our hotel which was walkable friendly especially having toddlers with us.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Lorna Boone

Travelled with family
Front desk staff was borderline rude Hotel was noisy as heck The only positive were the rooms were very clean and it was convenient to downtown Gatlinburg
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabian

Stayed 2 nights in Jul 2025

10/10 Excellent

Chuka

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean very spacious in the lobby area and the room also , excellent condition and location ,the staff are very helpful,will love to visit again soon
Stayed 3 nights in Jul 2025

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

MRS.

Liked: Cleanliness, amenities, property conditions & facilities
Overall great. Front desk manager was rude but can overlook it.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so friendly.... there was a tram stop to the left of the hotel... it was nice not having to drive back and forth
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexis

Stayed 1 night in Jul 2025

8/10 Good

Jamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower wasn’t that clean. The stay was pleasant. So of the front desk staff were friendly, some were not.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kassondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and nice staff! They make you feel like you’re at home! It’s very clean & nice! Room service is great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pabitra

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was simple. Staff was friendly. Rooms were CLEAN!
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
My overall stay was good but the first one that I was put in wasn’t cleaned which lead to me having to switch rooms.
Stayed 3 nights in Jul 2025