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Microtel Inn & Suites by Wyndham Gatlinburg

2.0 star property

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Photo gallery for Microtel Inn & Suites by Wyndham Gatlinburg

Exterior
Standard Room, 1 Queen Bed | Desk, iron/ironing board, cots/infant beds, rollaway beds
Suite, 1 Bedroom | Desk, iron/ironing board, cots/infant beds, rollaway beds
Lobby
Suite, 1 Bedroom | Desk, iron/ironing board, cots/infant beds, rollaway beds

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
211 Historic Nature Trl, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪1 min walk‬
  • Place, Gatlinburg Space Needle
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪5 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Efficiency)

Room, 2 Queen Beds, Non Smoking (Efficiency) | Desk, iron/ironing board, cots/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Microtel Inn & Suites by Wyndham Gatlinburg

Hotel with 10 restaurants, steps from Gatlinburg Convention Center
10 restaurants, 4 bars/lounges and 4 coffee shops/cafes are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, a 24-hour front desk and express check-out. Change of towels is available on request
Microtel Inn & Suites by Wyndham Gatlinburg offers 86 accommodations with a hairdryer and an iron/ironing board. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Microtel Inn & Suites by Wyndham Gatlinburg's great location. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 10 restaurants, 4 coffee shops/cafes and 4 bars/lounges
  • Amenities include free newspapers in reception, a lift and a vending machine
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • Steps from Gatlinburg Convention Center and Gatlinburg Space Needle
There are 10 restaurants and 4 coffee shops/cafes on site. You can unwind with a drink at one of the 4 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

The business-friendly Microtel Inn & Suites by Wyndham Gatlinburg also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Microtel Inn & Suites by Wyndham Gatlinburg has 10 restaurants serving breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • 10 restaurants
  • 4 bars/lounges
  • 4 coffee shops/cafes
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 6.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 6.0 per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Masks are required at the property for guests who have not received COVID-19 vaccination
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Microtel Inn Gatlinburg
Microtel Inn Wyndham Gatlinburg
Microtel Inn Wyndham Hotel Gatlinburg
Microtel Inn Wyndham Gatlinburg Hotel
Microtel Hotel Gatlinburg
Gatlinburg Microtel
Microtel Gatlinburg
Microtel Inn Gatlinburg Hotel Gatlinburg
Microtel Inn & Suites by Wyndham Gatlinburg Hotel
Microtel Inn & Suites by Wyndham Gatlinburg Gatlinburg
Microtel Inn & Suites by Wyndham Gatlinburg Hotel Gatlinburg

Microtel Inn & Suites by Wyndham Gatlinburg Reviews

Reviews

6.6
Rating 10 - Excellent. 261 out of 1007 reviews
Rating 8 - Good. 221 out of 1007 reviews
Rating 6 - Okay. 208 out of 1007 reviews
Rating 4 - Poor. 147 out of 1007 reviews
Rating 2 - Terrible. 170 out of 1007 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sheets were blood-stained and had a big yellow spot in the middle of the sheet. The sheet protector was also blood-stained. It looked as though the sheet was reversed and not changed. The blood spots matched the ones on the sheet protector on the opposite side of the bed. The carpet was dirty, the door sill was black, and trash was in the corners of the bathroom. The room stank. It was a terrible experience. We were booked for three days and left after two. I give this hotel ZERO STARS. When I told the clerk about the bloody sheet, he just sent housekeeping to change it, but offered no compensation after we slept on it the night before.
Stayed 3 nights in Oct 2025

4/10 Poor

Jesus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room was dirty, hair on toilet, we cleaned bathroom. Check in n was bad, we had to wait over 15min to check for n
Stayed 4 nights in Oct 2025

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This used to be my go to hotel to stay in Gatlinburg for a spur of the moment trips. The prices have increase however everything else has decreased quality, cleanliness, etc..
AC not working properly had to call maintenance. Unit was only staying on for five minutes and then shutting off.
Windowsill leaking
Stayed 3 nights in Sep 2025

6/10 Okay

David

Disliked: Staff & service, amenities, property conditions & facilities
This place is what you pay for. It’s cheaper than most and for good reason. The breakfast options are Little Debbie cakes, the staff is rude and usually trying to sleep behind the desk. The room was clean, but could use a little TLC in some areas. It was adequate for me as a single man.
Stayed 2 nights in Sep 2025

2/10 Terrible

Donna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room that we were assigned to was not cleaned. Then we were moved to another room, which was very moldy, the bathroom was not clean, mold all around in the fixtures in the bathtub. There was soap still on the shower wall from not being cleaned. The smell in the room was sickening. We had to keep the window open at all times due to the smell. The curtains were dirty and had mold on them. The toilet wouldnt flush, had to flush it manually. The carpet was dirty, hair and trash on it. It was a wasted expense and i will never go back nor recommend it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sean

Stayed 3 nights in Jul 2025

2/10 Terrible

Gloria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2025

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
The front desk was extremely helpful and friendly and polite… Great workers. The room was simple.. bed was comfortable. Could've been cleaner..the door frame area and underneath the air conditioner areas the vacuum doesn't reach easily still had grass and dirt but nothing overly dirty. I was comfortable and felt safe on my solo trip.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting in every way

From the moment we walked in the door it felt like we were in for a awful experience. Starting with Dee the rude "manager" at the front desk, then getting to our room which was FILTHY. Hair and dirt everywhere, mold in the shower, it was outright gross. We left in less than 5 minutes.
Stayed 1 night in Sep 2025

10/10 Excellent

Kristine

Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Stayed 2 nights in Sep 2025

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderful
Stayed 1 night in Sep 2025

2/10 Terrible

Krystle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay, Despite Friendly Staff

My husband and I joined friends for a quick weekend trip to Gatlinburg and booked this hotel since our friends were already staying here. Check-in was smooth, and the front desk receptionist was fantastic—super friendly and accommodating. Unfortunately, that was the highlight of our stay. When we got to our room (324), the front panel of the AC/heating unit was lying on the floor, and there was a strong, unpleasant odor. We thought it might’ve been a cleaning product at first, but quickly determined that to not be the case. (The smell was so bad we slept with the window open.) I called the front desk and was told maintenance would fix the AC unit while we were out, which he did. Fast forward to Sunday around 1 AM (after a long day at Anakeesta and Dollywood). We open the door to our room and immediately notice the panel had fallen off again, I called the front desk *again* and was told there was no maintenance available and we’d need to switch rooms. While I appreciated the staff trying to help, it was frustrating that the problem wasn’t fixed the first time. We were moved to room 315, a suite, which was a bit nicer, but overall, it still didn’t meet our expectations. The entire property needs a deep clean and possibly new management. This place has been neglected for a long time. Given the condition and the issues we encountered, I wouldn’t recommend this place, I’d suggest looking for other accommodations!!
Stayed 2 nights in Sep 2025

8/10 Good

Dawn

Travelled with group

Overnight trip

Breakfast was not very much to choose from. Horrible coffee and brown bananas. Food was cold. Beds were comfortable and room was clean
Stayed 1 night in Sep 2025

4/10 Poor

susan

Disliked: Cleanliness, staff & service, property conditions & facilities
the tile in the shower needed to be steam cleaned ...it's dirty. The faucet aerator was missing so the water is difficult to control and the water was scalding hot...burned my fingers a little...the maids not very efficient , I saw a fork and a lollypop under the bed...there was a trashcan in the hall that was full to the brim and not emptied for days...we took videos by the way..and the worst part was how unfriendly the clerk was...We respond very well to smiling faces..overall everthing was old and wornout looking to ever recommend the to friends...
Stayed 4 nights in Sep 2025

10/10 Excellent

Eslin

Ok
Stayed 2 nights in Aug 2025

10/10 Excellent

Ladale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Covered parking
Stayed 2 nights in Sep 2025

8/10 Good

gregg

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Unresponsive to requests.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dusty

Stayed 3 nights in Aug 2025

8/10 Good

Victoria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alright

The staff was friendly. They let us park there before check-in. It was decent but the bed was hard. There was a small breakfast in the morning. But it was right across from the convention center conference that we were attending.
Stayed 1 night in Aug 2025

8/10 Good

Danny

Liked: Cleanliness
Very convenient would probably stay again
Stayed 3 nights in Aug 2025

8/10 Good

Danielle

Stayed 7 nights in Aug 2025

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t anything unique about this property. It was very nasty well on kept rooms and hallways were nasty the sheets on the bed were nasty The whole establishment was well unkept why would Windham put their name on an established like that shame on them I will never stay at another micro tear by window
Stayed 3 nights in Aug 2025