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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool
Outdoor dining
Fridge, microwave, coffee/tea maker

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention centre, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention centre and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Reviews

Quality Inn Creekside - Downtown Gatlinburg Reviews

6.4

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 252 out of 1009 reviews
Rating 8 - Good. 200 out of 1009 reviews
Rating 6 - Okay. 187 out of 1009 reviews
Rating 4 - Poor. 168 out of 1009 reviews
Rating 2 - Terrible. 202 out of 1009 reviews

Reviews

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The floors were dirty, there is a big gap under the door so the light and noise does not get blocked at all, the door to the room and balcony have not been wiped down in a very long time they were very dirty, I wiped them down myself and the wipe was filthy. Bed was comfortable, good location if you want to walk the strip. We did get a bear visiting the parking lot twice during our stay which was pretty cool to see, so when they say no food in the car make sure you listen. Breakfast was ok but it was free. The hotel needs a lot of attention.
Stayed 3 nights in Aug 2025

8/10 Good

Susan

Travelled with family
Liked: Staff & service, room comfort

Great location

Very convenient location. Walking distance of shopping. Rooms outdated. Bed very comfortable. Elevator not working while staying there. Overall I would stay again
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Alissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve actually never done this in my life I honestly want a refund. The staff was horrifically rude and nasty, uninformative about anything in the area and booking a room sake was a be quiet,really uncomfortable exchange. There was mold throughout the room and all in the fridge, and there was a disgusting stained and wet towel under the fridge and used cleaning towels about the room. It smelled like pee. We used the restroom only and then left without spending more than 20 minutes there. I did not even bother to try to get a refund or another room as I didn’t want to speak with the girl at the desk again. We just left and got another hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was in walking distance to everything. Disappointed that the pool is advertised as heated but it was freezing cold. Tv did not work and the front desk was no help. Gave a phone number to call that was disconnected. The floors were nasty like they were never mopped. Shower curtain was also like it was cut in half so the floor flooded while showering.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Out dated, very poor upkeep, not very clean
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing people
Stayed 3 nights in Aug 2025

8/10 Good

MARSHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

Shawnda

Travelled with family
Disliked: Amenities, property conditions & facilities
There are a few positives to note: the motel is creekside and within walking distance to downtown Gatlinburg, which is super convenient. The price is reasonable for the location, and we even saw bears in the parking lot—which was a really unique experience. That said, the stay itself was disappointing. The “updates” throughout the room and property look like they were done by a weekend handyman, not professionals. My room had very low water pressure, no soap, and no trash can. Several other rooms also had no closets or storage space for clothes. The TV remote didn’t work; we were given batteries by the office to try, but when that didn’t help, they just said we’d have to change channels by hand. There was a ceiling fan in the room, but only the light worked—the fan didn’t. The bathtub and jetted tub had clearly been resurfaced, but the finish felt like sandpaper—very rough and uncomfortable to stand or sit on. While the sheets and bedding appeared clean, the rest of the room was dusty and had spiders and cobwebs in almost every corner. They do advertise a free breakfast, but it consisted of a questionable sausage link and eggs with the consistency of grits, but I cannot complain about the biscuits and gravy. The “heated pool” was also freezing cold. The location is great, but the experience was lacking for our stay. Affordable if you plan on spending limited time in your room or at the pool.
Stayed 3 nights in Aug 2025

2/10 Terrible

Lance

Travelled with family
Disliked: Staff & service
Staff was very rude.
Stayed 3 nights in Aug 2025

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Room was clean and close to to main strip. We saw a bear in the parking lot!! The creek side was nice as well. Shower pressure was excellent and the beds were very comfortable. The A/C worked very well. Would definitely recommend. Friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amparo Dalia Pon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio gracias!!!
Stayed 1 night in Aug 2025

8/10 Good

susan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We really enjoyed the close proximity of this motel to top notch restaurants, and the creek was beautiful and serene. The breakfast was great, and the pool was clean. There was a great park area behind the pet friendly rooms that was ideal for walking our pet. However, It was extremely difficult communicating with the hotel housekeeping staff. Their limited English created a difficult situation. After I had told them that we were fine and didn't need anything, they still knocked on our door & interrupted my daughter while she was on an important work-related conference call. Other than that, I would highly recommend this hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Elevator not working, bathroom door scraps the floor, door to the room when shut you can see through the crack. For for god sakes it's a 2 bed room booked for 4 people and their is towels for 2 people, give me a break
Stayed 1 night in Aug 2025

2/10 Terrible

Kristie

Disliked: Cleanliness, property conditions & facilities
The mold on the ceiling in room and bathroom. Also on the lamp shades. We were exhausted. Went to sleep and woke up to see it. My partner he was sick after and we cut our trip short. We had stayed here before and this was not an issue. Very disappointed as I thought we had found our place to stay when we came to Tennessee
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay

It was a nice stay . Very convenient to the strip . Our room over looked Gatlinburg which was nice . Beds were very comfortable. Probably would stay here again. Price very reasonable also
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Good location. Hilltop building was eh.

Somehow I was booked at the Hilltop building which is up a super steep hill. With limited mobility, super hot temperatures and high humidity, and an evening of drinking in Gatlinburg…the walk back up to the room was challenging. I wish I had known beforehand and I would’ve changed my reservation. I had made plans to walk next door to a coffee shop and a brewery but I was thinking I was staying at the other side of the property. We had to get back into traffic to fight our way over to the Hilltop building. Yes there was a balcony but the view was just looking over the air conditioning units of other buildings. The bed was uncomfortable. My back was sore both mornings.
Stayed 2 nights in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

2/10 Terrible

Samanthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Dominick

Liked: Staff & service
The only bad thing was it was up a large hill
Stayed 3 nights in Jul 2025

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
“Premium” WiFi absolutely does not work, hence the WiFi based tv also doesn’t work. Desk staff claimed that it was because of the “rain”. Two days of sunshine and useless/non-funcrional Wi-Fi!
Stayed 2 nights in Jul 2025