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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout curtains, iron/ironing board
Fridge, microwave, coffee/tea maker
Seasonal outdoor pool
Outdoor dining
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention centre, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention centre and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 243 out of 1008 reviews
Rating 8 - Good. 220 out of 1008 reviews
Rating 6 - Okay. 181 out of 1008 reviews
Rating 4 - Poor. 169 out of 1008 reviews
Rating 2 - Terrible. 195 out of 1008 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Heather

Business traveller
Liked: Cleanliness, room comfort
Amazing location. Loved the creek and pool. The room was clean and neat. This is a no frills hotel option. Not a luxury option, and we were ok with that. The nightly bear sightings was alarming at first, but once we learned what to do (and not to do), we were fine. It’s just a regular occurrence in Gatlinburg. The morning breakfast could use some improvements. It was just underwhelming… otherwise this place was great!
Stayed 5 nights in May 2025

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Henry, Schertz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to everything Free breakfast fast internet clean and spacious rooms
Stayed 2 nights in Jun 2025

6/10 Okay

Sandy

Disliked: Cleanliness, property conditions & facilities
Definitely get what you pay for...but it was good for the night We got to see a bear, the pool was warm and beds comfortable. Rooms are very dated, peeling paint and not great outlets for plugs, elevator wasnt working and breakfast had good items but not much of it.
Stayed 1 night in Jun 2025

8/10 Good

angela

Travelled with partner
Liked: Amenities
This property is a great place to stay. The creekside room with the balcony we had offered an area to relax and both night we saw bear in the parking lot. The rooms were clean snd the beds were comfortable. Location is wonderful walkable to all the food and shops in downtown Gatlinburg. Will stay again.
Stayed 2 nights in Jun 2025

4/10 Poor

Sheri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold in bathroom. Toilet seat broken. Dirty floor in bathroom. Actual room is not creekside! The "hill of death" if you plan on walking around. No way to get down to the main check-in for breakfast except to drive or walk around and there usually isn't parking available.
Stayed 1 night in Jun 2025

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness
Dirty/stained sheets at check in, paint on the carpet, baseboards and fixtures. Carpet was visibly dirty, sink was falling apart, faucet shifted every time it was used. The door closed but has a gap opening. The ac was on but never cooled the room.
Stayed 2 nights in Jun 2025

6/10 Okay

rollie

Stayed 2 nights in Jun 2025

2/10 Terrible

Nicola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super run down. Elevators don’t work. Parking is awful. Asked for ground floor room due to traveling with my elderly mother who has a hard time walking. Girl at the counter said that she’ll put us on the first floor. The first floor is actually on the second floor above the parking area. Again, elevators didn’t work.
Stayed 1 night in Jun 2025

10/10 Excellent

Sherri S.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly helpful staff. Nice pool. Great breakfast. Very good value. Will stay again good location, close to everything. . Quiet at night, good bed.. we enjoyed our stay.
Stayed 3 nights in Jun 2025

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable. Needed a rod for hanging clothes and a hanger for toilet paper. Breakfast was adequate. Missing breakfast meat. Front desk personnel were very friendly and accommodating.
Stayed 4 nights in Jun 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main hotel was full so we were put in another location that we had to drive to. We didn't have easy access to breakfast, the pool or other amenities. The building we stayed in was old. The hallways were rough but the room itself was VERY GOOD.
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Our stay was great. The price was very very good. Walking distance to restaurants, shops and bars. The room was very clean. Front desk girl was great when we arrived. I booked on hotels.com to get the better deal, not knowing i booked a handicapped unit, the frint desk gave us a difference room. We actually got to see a bear right in front of our room. Very good hotel. We definitely will be staying there again
Stayed 1 night in Jun 2025

2/10 Terrible

Trevona

Disliked: Cleanliness, property conditions & facilities, room comfort
The room had an old molded smell and the bathroom light had blown out and it literally took them two days to replace it. The free breakfast was horrible they only served mini muffins, cereal, eggs, biscuits and gravy and waffles. We stayed on the hilltop and only had access to the main lobby if we drove down because the elevator was out of order. And was told not to leave any food in our vehicle because the black bears would destroy your car and retrieve the food. Downtown Gatlinburg is a wonderful location just don't stay at this particular hotel there under new management 🙄 and it's disappointing to find out after you have paid for your stay 😞
Stayed 5 nights in May 2025

4/10 Poor

liz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lights not working, hair in tub, mold on walls.
Stayed 2 nights in May 2025

6/10 Okay

Robert

Creek was cool. Got stuck on the pet friendly side with people yelling all night. Room was not clean. Requested move and the manager obliged. 2nd room was much nicer. Breakfast food ran out every day, 30-45 minutes before closing.
Stayed 3 nights in May 2025

8/10 Good

Mark

Travelled with family
Liked: Amenities, property conditions & facilities
Really liked stream on one side, hill view on other side, was able to park underneath, quiet, convenient to attractions. Only knock was floor should be wet mopped since sand or dirt was on it. Also, I plunged tub, plunger was in room. Fireplace had sketchy looking wiring to it. Otherwise, a really nice property. I would stay there again.
Stayed 2 nights in May 2025

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked out early. The key card to the room never worked. We were locked out of the room constantly. Towels smelled disgusting, breakfast was horrible, parking diffficult, and bears roam around area at night. They have warning signs to not go out at night.
Stayed 5 nights in May 2025

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to the convention center where we were attending a Gaither concert
Stayed 3 nights in May 2025

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful 👍
Stayed 3 nights in May 2025

4/10 Poor

Sarah

Stayed 5 nights in May 2025

6/10 Okay

Sung

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator did not making very difficult for 80 years old to care luggage up to second floor. Room was unclean with sh**t on the floor of the bathroom. Breakfast was of very poor quality. Some of the worst I have experienced. Had to have the room key reset 3 times!!! The handyman was extremely helpful.
Stayed 3 nights in May 2025