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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
Fridge, microwave, coffee/tea maker
Exterior detail
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention centre, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention centre and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 268 out of 1032 reviews
Rating 8 - Good. 197 out of 1032 reviews
Rating 6 - Okay. 183 out of 1032 reviews
Rating 4 - Poor. 175 out of 1032 reviews
Rating 2 - Terrible. 209 out of 1032 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Sheila

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
WE didnt stay there. The elevator wasn't working we were expected to carry everything up 4 set of stairs. It wasnt a very clean place. I an old place that needs lots of remodeling.
Stayed 7 nights in Oct 2025

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2025

2/10 Terrible

Vaibhav

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
If heater on...smoke alarms activate...so not used climate control unit... bathtub curtain rod was loose so water was spilling on floor...the room given is on step hill so can not walk downtown as coming up is exhausting...in short if you are paying $110 the service you are getting is not worth of $50.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dwight

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had 2 rooms. The first one had blood on the sheets and men’s under ware in the other bed. Curtain was ripped, 2nd room lights did not work, tub would not drain. Room above was very noisy all 3 nights til 12 or 3.
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect and the room was good for the price, biggest issue was the rooms were so dark. Very hard to get ready in the morning. I was surprised at how quiet it was and loved getting to see the local bears roam the lot on occasion. Very cool.
Bear walking down the creek bed in front of the office area.
Behind the hotel there’s a cute wooden bridge over the creek. Taking pictures and here this beauty comes!
Stayed 4 nights in Oct 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 4 nights in Sep 2025

8/10 Good

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Excellent location, comfortable beds, but the whole property could use some cleaning up. Breakfast was good and variety of options. I wish they would fix the elevator.
Stayed 4 nights in Oct 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no elevator. Unkempt.
Stayed 4 nights in Sep 2025

6/10 Okay

Sandi

Travelled with family
Liked: Staff & service
Pros, good location, friendly staff, decent breakfast, and Bear sitings almost daily. Cons,,floor could have been cleaner, tiny bugs or gnats flying around in room, shower did not hot water just warm, lamp shade broken, lighting not very bright
Stayed 5 nights in Oct 2025

2/10 Terrible

Christina

Stayed 2 nights in Oct 2025

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not at all clean. The bathroom sink had built up dirt in the corners. The shower didn’t drain properly so you were standing in dirty water as you showered. The toilet paper holder was broken. The deadbolt and door latch were both broken. The bedding felt as if there was sand between the sheets as well as the floor. We have stayed at several hotels while visiting Gatlinburg, with very few complaints. There was no reason for the condition of this room. Had to find the cleaning lady to request towels. Walked into the room she was cleaning. Noticed there were no cleaning supplies on the cart nor in the room she was cleaning. This place doesn’t deserve one star. Will not stay here again.
Stayed 1 night in Oct 2025

2/10 Terrible

ravikumar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
hotel room has ripped carpet, bugs, and inadequate lighting, it is considered uninhabitable. I never go again this hotel and Expedia
Stayed 3 nights in Oct 2025

6/10 Okay

DAVID

Liked: Cleanliness, room comfort
The hotel did not make clear that we would not be staying in the main buildings but in a separate building 2 blocks away. It also didn't mention the steep hill that we would need to climb.
Stayed 3 nights in Oct 2025

2/10 Terrible

Diana

Stayed 4 nights in Oct 2025

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the cheapness and being on the strip

Huge list not sure I have enough words…light coming in window at night, see picture. Dirty shower, old spring bed, lamps with holes, light sockets unable to keep things in the socket, no light bulb in one lamp, no knob on lamp to keep shade from wobbling, hardwood floor no transition to marble floor in bathroom. Step on that in the middle of the night, big 3 inch gap. Toilet paper thing fell off wall, light switches missing a screw. Door wouldn’t open every time, got stuck almost had to use body to get it to open. Parking lot was ok. Hole in wall behind tv for cable, hole with cords coming through. We left a day early, we couldn’t sleep well with the bed and the light coming through. Couldn’t move to other room, sold out, Slammed Enuff was in town. Every time my husband went to office there was someone else in there complaining about their rooms. When we left there was 3 other people asking for refunds.
This is at night!!! Two lights outside room and a huge parking lot light shining in!
Stayed 4 nights in Oct 2025

4/10 Poor

Felipe

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Deepak

Stayed 6 nights in Sep 2025

2/10 Terrible

Jack

Travelled with partner
Disliked: Amenities
This property was terrible The rooms smelled like mold and mildew They couch in the room looked like it had been brought it from outside it was so old and dingy I didn’t stay because I couldn’t breathe
Stayed 2 nights in Oct 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Will not be staying here again !!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Tabitha

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Staff was very friendly and helpful. But room has MULTIPLE (6-10) stink bugs (or kissing bugs can’t tell…spiders everywhere. Elevator doesn’t work. We just got here A few hours ago. I’ll let you know how everything else is!
Stayed 1 night in Oct 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
I will definitely be getting a room here again.
Stayed 3 nights in Sep 2025

6/10 Okay

Katy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nice that parking was free. The room was in serious need of updating. Asked for a non smoking room as my mom has asthma but it was faint enough to not bother her. Elevators were not working.
Stayed 4 nights in Sep 2025

6/10 Okay

MaShawna

Stayed 2 nights in Sep 2025

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the one to avoid!

We didn’t stay. We checked in, while going to the room, found out there was no working elevator, which was not told to us. After getting to the room, walked in to find stink bugs EVERYWHERE! They were on the floor, on the ceiling, on the drapes and on the bed. That’s all we had to see, we immediately exited the room, and demanded a refund from the office. Let me say, we choose cheaper rooms to save money, and when doing so, don’t expect perfection or luxury, and have only left a hotel without staying one other time in almost 30 years, but I have never seen so many bugs in one place at one time in my life! The office staff were not concerned, or even surprised about the bug problem! So, when they offered another room, we absolutely refused, and insisted on the refund. Avoid this hotel, it’s not worth the money you’ll save!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Sep 2025