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Hotel Bernheof

1.0 star property

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Photo gallery for Hotel Bernheof

Interior entrance
Premium bedding, desk, iron/ironing board, rollaway beds
Interior
Exterior detail
Interior entrance

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Via Balbi 15, Genoa, GE, 16126
  • Place, Piazza Principe
    ‪1 min walk‬
  • Place, Aquarium of Genoa
    ‪9 min walk‬
  • Place, Port of Genoa Cruise Ship Terminal
    ‪11 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪9 min drive‬

Room options

View all photos for Basic Double Room, Private Bathroom

Premium bedding, desk, iron/ironing board, rollaway beds

Basic Double Room, Private Bathroom

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Basic Triple Room, Private Bathroom

Premium bedding, desk, iron/ironing board, rollaway beds

Basic Triple Room, Private Bathroom

  • 20 sq m
  • Sleeps 4
  • 3 Single Beds

Double Room Single Use, Ensuite

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Hotel Bernheof

This smoke-free hotel features a marina, concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in, express check-out and a TV in a common area. Limited housekeeping is available.
Hotel Bernheof offers 11 accommodations, which are accessible via exterior corridors and feature a hairdryer and free toiletries. Beds feature premium bedding. Televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a shower and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

During your stay at Hotel Bernheof, you're just a quick walk from Royal Palace. Enjoy features like free WiFi in public areas, plus a marina and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Amenities include multilingual staff, a lift and TV in a common area
  • Within a 15-minute walk of Old Port and Port of Genoa Cruise Ship Terminal
  • Cats and dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Bernheof offers its guests a marina. WiFi and wired Internet are free in public spaces. Hotel Bernheof also features multilingual staff, concierge services, and express check-in.

This Genoa hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Marina

Accessibility

  • Lift

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Digital channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 66 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 18 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bernheof
Bernheof Genoa
Hotel Bernheof
Hotel Bernheof Genoa
Hotel Bernheof Hotel
Hotel Bernheof Genoa
Hotel Bernheof Hotel Genoa

Hotel Bernheof Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 21 out of 74 reviews
Rating 4 - Poor. 6 out of 74 reviews
Rating 2 - Terrible. 12 out of 74 reviews

7.4/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just what I was looking for! It was a great price and a great location, near Old Town, other tourist attractions, and the train station. The hotel itself was small, and the building older, and so the rooms and amenities were older. However, the rooms were clean and comfortable, and the host and hostess were wonderful: very welcoming, warm, and friendly. There was also a common room with tables, a t.v., a microwave and small snacks and drinks for purchase. We really enjoyed our stay here and I highly recommend it.
Stayed 2 nights in Feb 2019

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, room comfort

Great location

It was located in a great area, walkable from the main train station in Genova. We enjoyed our stay but the wifi would kick us out every 30 minutes or so and we had to walk to the main area to get back in. The hotel was old and smelled like smoke. Overall it was ok. Wouldn't recommend as a first choice but worked well for our 2 nights!

2/10 Terrible

PUI YIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't book this hotel as there is no price gurante

The worst experience in reservation for hotel room amongst 4 years travel in Europe. Booking 4 nights (19 to 23 September) at Hotel Bernhoef but the owner told me not accepting my reservation during my arrival. After deliberation, the first 2 nights became OK but the price of last 2 nights was incresed from 53 (origi nal booking price) to 70 Euro per night. Despite negotiation, the owner insisted the increase of price to 70 Euro. What I could do is to find another hotel and move out. May I advise all travellers not to book this hotel (Hotel Bernhoef at Genova) otherwise you have no guarantee of your reservation and your trip may be annoyed of no sleeping place in between.

6/10 Okay

Catherine, Auckland

Disliked: Property conditions & facilities

Central city

Good location, great for a one night stay

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Small room, good shower, pretty good wifi

It was a different kind of hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Lily, USA

Liked: Room comfort
Disliked: Staff & service

Ok.

Wifi is only available in loby. Our door to our room did not lock very securely. The staff was kind of strange and made us feel uncomfortable.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Worked for an emergency

My friend and I had to stay in Genova on short notice due to a delayed flight. Hotel Bernhoef was a reasonably priced option that was a very short distance from the train station. The hotel itself was on the second floor of a building that required you to buzz in. Once upstairs, the facilities felt a little run down, but the room itself was fairly clean. Overall, if I returned to Genova and had more time to plan I would go somewhere else, but considering the situation it was good.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Genoa

Difficult to find and a little smoky. Excellent wifi. Good value at 36€. Also good location.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura comoda alla stazione. Noi volevamo andare a visitare l'acquario e il parco dei dinosauri per la gioia di nostro figlio. Comodo al porto. In via Balbi si trovano negozi, bar, ristoranti e tutto ciò di cui si ha necessità. Noi ci siamo trovati bene per il soggiorno di una notte. I proprietari sono gentili e pronti a darti ogni indicazione di cui si ha bisogno. Consigliato!
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Réservation non respectée

Réservation faite il y a plusieurs mois. Arrivé sur place, aucune trace de ma réservation dans leurs "dossiers". Le proprio m'a alors proposé une chambre avec SdB commune, ce qui ne me plait pas mais que j'ai acceptée quand même. La prestation était correcte considérant le prix bas. On est dans le bas de gamme.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel totalmente da restrutturare, stanze fatiscienti vecchie e piene di odori di vecchio, di aggiunta il proprietario probabilmente fuma e lodore di sigaretta si propaga per tutte le stanze, assolutamente non consiglio questo hotel. Punto di forza la posizione, vicina al centro storico. Non lo consiglio a family con bambini, quartiere malfamato
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo vicino alla stazione e all'acquario. Camera spaziosa ottima pulizia
Stayed 1 night in May 2019

6/10 Okay

miguel

hay olor a cigarrillos en todas partes

si no tenes donde pasar la noche, te alcanza
Stayed 1 night in May 2019

8/10 Good

Thierry

Liked: Room comfort
Hotel bien situé à coté de la gare et du centre ville
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel economico e si trova in centro

Il personale è stato molto disponibile e cordiale, ci hanno aiutato per ogni dubbio o problema.
Stayed 2 nights in Mar 2018

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, muy bien todo.
Stayed 3 nights in Jan 2018

8/10 Good

Ilya

Liked: Cleanliness, staff & service, room comfort
Отель очень скромный, старый, но удобно расположен, в 5 мин. от вокзала. Круглосуточная стойка регистрации. Довольно большой номер.
Stayed 1 night in Oct 2017

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small hotel for short trips.

Placed on the second floor of a palace, can be easy to miss. Informal ambient and cordial owners. Good for short stays, one or two night.
Stayed 2 nights in Aug 2017

10/10 Excellent

malik, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sérieux

Centrale pres de la gare des trains , comfort et staff sérieux et disponible
Stayed 1 night in Aug 2017

8/10 Good

elsa

Liked: Cleanliness, staff & service

Très bien

- : hôtel peu isolé, bruits dans couloirs. + : dans l'extrême centre, donc très bien pour tourisme. Large horaire d'arrivée. Peut cher.
Stayed 2 nights in Jun 2017

8/10 Good

sabrina

Liked: Cleanliness
Disliked: Room comfort

Non soddisfatta

Hotel all'interno di un condominio mal odorante. Stanza molto semplice, doccia rotta con acqua che fuoriesce fin sotto il letto.
Stayed 3 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Hotel vicino alla stazione e all'acquario

No buona accoglienza. Camera pulita anche se ci sono mobili vecchi. Per dormire per una notte va bene. Camera all'ultimo piano circa 90 scalini. Vicino alla stazione e all'acquario.