Verified review
2/10 Terrible
Dan G.
28 Jul 2026
Disliked: Cleanliness, check-in, communication, location, listing accuracy
WARNING: DANGEROUS HEALTH HAZARD, MOLD, THROTTLED POWER & TOXIC CHEMICALS.This Genoa property managed by Wonderful Italy was a complete nightmare and an immediate danger to my family’s health and safety. We were forced to evacuate immediately, spent zero nights in the unit, and paid out-of-pocket for emergency hotels. Misrepresented Layout & Mold: Advertised as a 2-bedroom unit, the "second bedroom" was actually an unventilated, windowless storage closet with visible mold contamination on the ceiling. Throttled Electricity & Unpaid Bills: The main electrical breaker tripped every 5 minutes. The manager admitted power was being throttled because the owner failed to pay utility bills. In 95F heat, we had no continuous power, A/C, lights, Wi-Fi, or food refrigeration. Toxic Chemical Spray: When we raised mold concerns, staff sprayed an industrial chemical cleaner (Faren F20) directly into an A/C unit in the sealed, windowless room while my family sat 10 feet away. They refused to stop, filling the apartment with hazardous fumes and causing active respiratory distress. Hostile Host & Tax Retention: When we evacuated, Wonderful Italy took a hostile stance, refused a refund, and stated: "If you no longer feel comfortable staying... you are free to leave..." They also illegally kept local tourist taxes (imposta di soggiorno) for nights we never stayed. Avoid this property and Wonderful Italy at all costs!
Dan G.
Stayed 7 nights in Jul 2026















