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Ascott Gurney Penang

4.0 star property
VIP Access

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2 outdoor pools, pool loungers
1 Bedroom Premier Sea View | Living area | 32-inch Smart TV with satellite channels, TV
Premium bedding, down duvets, in-room safe, individually decorated
Front of property
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
18 Persiaran Gurney, George Town, George Town, Penang, 10250
  • Place, Gurney Drive
    ‪2 min walk‬
  • Place, Gleneagles Penang Medical Centre
    ‪3 min walk‬
  • Place, Gurney Plaza
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Deluxe King City View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe King City View

  • Sleeps 2

View all photos for 2 Bedroom Premier Sea View

Premium bedding, down duvets, in-room safe, individually decorated

2 Bedroom Premier Sea View

  • Sleeps 4

View all photos for Studio Deluxe Twin City View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe Twin City View

  • Sleeps 2

View all photos for 1 Bedroom Premier Sea View

Premium bedding, down duvets, in-room safe, individually decorated

1 Bedroom Premier Sea View

  • Sleeps 2

View all photos for Deluxe Studio King City View

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Studio King City View

9.4 out of 10
Exceptional
(18 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Twin City View

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Studio Twin City View

10.0 out of 10
Exceptional
(7 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Premier King City View

32-inch Smart TV with satellite channels, TV

Studio Premier King City View

9.8 out of 10
Exceptional
(9 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier Twin City View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Premier Twin City View

9.0 out of 10
Wonderful
(2 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 Bedroom Premier Sea View

Premium bedding, down duvets, in-room safe, individually decorated

1 Bedroom Premier Sea View

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Premier Sea View

Premium bedding, down duvets, in-room safe, individually decorated

2 Bedroom Premier Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 107 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Executive Seaview

Premium bedding, down duvets, in-room safe, individually decorated

One Bedroom Executive Seaview

  • 59 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier King City View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Premier King City View

  • Sleeps 2

View all photos for Studio Premier Twin City View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Premier Twin City View

  • Sleeps 2

View all photos for 1 Bedroom Executive Sea View

Premium bedding, down duvets, in-room safe, individually decorated

1 Bedroom Executive Sea View

  • Sleeps 2

View all photos for Studio Deluxe Twin Sea View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe Twin Sea View

  • Sleeps 2

View all photos for Studio Deluxe King Sea View

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe King Sea View

  • Sleeps 2

View all photos for Studio Deluxe King Club

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe King Club

  • Sleeps 2

View all photos for Studio Deluxe Twin Club

Premium bedding, down duvets, in-room safe, individually decorated

Studio Deluxe Twin Club

  • Sleeps 2

View all photos for Studio Premier King Club

Premium bedding, down duvets, in-room safe, individually decorated

Studio Premier King Club

  • Sleeps 2

View all photos for Studio Premier Twin Club

Premium bedding, down duvets, in-room safe, individually decorated

Studio Premier Twin Club

  • Sleeps 2

View all photos for One-Bedroom Premier Club

Premium bedding, down duvets, in-room safe, individually decorated

One-Bedroom Premier Club

  • Sleeps 2

View all photos for Two-Bedroom Premier Club

Premium bedding, down duvets, in-room safe, individually decorated

Two-Bedroom Premier Club

  • Sleeps 4

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About this property

Ascott Gurney Penang

Family-friendly hotel with 2 outdoor pools and 24-hour fitness centre
2 outdoor pools, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and conference space. Housekeeping is available on request.
Ascott Gurney Penang offers 271 air-conditioned accommodations with a safe and complimentary slippers. This individually decorated and furnished accommodation includes desks. Beds feature down duvets and premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Ascott Gurney Penang. During your stay, you're just a quick walk from Gurney Drive. Free WiFi in public areas, free self-parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute walk from Gurney Drive and a 2-minute drive from Gurney Plaza
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Ascott Gurney Penang offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 7965 square feet (740 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Ascott Gurney Penang. Limited free parking is available on a first-come, first-served basis. A complete renovation of Ascott Gurney Penang was completed in February 2022.

This 4-star George Town hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Ascott Gurney Penang has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 58 to 100 for adults and MYR 38 to 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7,965 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • Lift

More

  • 36 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2000
  • Double-glazed windows
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a pet must present their pet's current vaccination record and certificates at check-in.

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 58 to 100 for adults and MYR 38 to 50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gurney Penang
Gurney Resort Hotel
Gurney Resort Hotel Penang
Gurney Hotel Malaysia
Gurney Hotel Penang
Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel And Residences
The Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel George Town
Gurney George Town
The Gurney Resort Hotel Residences
Gurney Resort George Town
Ascott Gurney Penang Hotel
Ascott Gurney Penang George Town
The Gurney Resort Hotel Residences
Ascott Gurney Penang Hotel George Town

Ascott Gurney Penang Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 244 reviews
Rating 8 - Good. 45 out of 244 reviews
Rating 6 - Okay. 8 out of 244 reviews
Rating 4 - Poor. 6 out of 244 reviews
Rating 2 - Terrible. 1 out of 244 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Leung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not particularly friendly and seemed like they didn’t care if customers were waiting ….
Stayed 10 nights in Sep 2025

10/10 Excellent

Loi Vinh Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable atmosphere around the entire hotel The infinity pool and gym was clean and well kept The breakfast buffet was amazing. Not the closest to Gurney Plaza but still easily reachable by Grab or 20 minutes walk. Front lobby has music Performance Friday and Saturday evening during our stay. Hotel entrance to a small indoor mall located next door.
Stayed 13 nights in Sep 2025

10/10 Excellent

Kien How

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Sep 2025

10/10 Excellent

Ngoh Huang

Stayed 1 night in Sep 2025

8/10 Good

Ngoh Huang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few shops next to it. A few F&B outlets and 2 cafes. Location next to the beachfront and is a few minutes drive from Gurney Plaza where you can find pretty of F&Bs and shops.
Stayed 2 nights in Sep 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 5 nights in Sep 2025

10/10 Excellent

Sharin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great!
Stayed 1 night in Sep 2025

10/10 Excellent

Shaizaz

Stayed 7 nights in Aug 2025

10/10 Excellent

Tony H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great hotel! Grand and inviting lobby. The doorman was really friendly as were check in staff. The room was spacious as was the bathroom. The bed was comfy and the linen clean. The pool was very nice with great lookout especially during sunset. We enjoyed the breakfast with a good variety and tasty dishes, it was nicely laid out. They have coin laundry (purchase token at reception) which was very handy for us. Location was OK, we mostly caught grab to places so was fine.
Stayed 4 nights in Aug 2025

8/10 Good

Victoria

Stayed 4 nights in Aug 2025

8/10 Good

Vincent Low

Stayed 1 night in Aug 2025

10/10 Excellent

Aloysius

Stayed 3 nights in Aug 2025

10/10 Excellent

Marysa

Stayed 3 nights in Aug 2025

10/10 Excellent

ju hong

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Suraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a view, good upkeep and decor, generous sized rooms, easy parking, great location. Convenient gym and pool. Easy access to small mall with good coffee shops and mini mart.
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Business traveller

IRRESPONSIBLE HOTEL MANAGEMENT.

Hotel does not pick up your calls especially on weekends, when it is the most time hotel guests will need help. I was on a business trip and I booked this hotel for a 1 night stay. 2 days before I am checking in, I had some changes to my flight schedule. I had to leave Penang in a morning flight so I thought staying there will be very inconvenient. I contacted Hotel.com to request for a cancellation and refund. They did not manage to contact the hotel probably it was in the night 9pm. BUT it is an international hotel? I called in personally the next morning and someone spoke to me. I related my concerns and issue about staying in the hotel and requested for a cancellation and goodwill refund, the hotel staff assured me that it can be done but needs HOTEL.com to contact them to verify officially. Okay, hotel.com tried several times to contact them in email and phone but no response. Finally 2 days later they came back to me with a rejection from Ascott. I was surprised because I was told that the room can be cancelled with refund the other day!!! I tried to call again on a weekday and spoke to the reservation manager, Yana. She took my contact and email promising to get back to me again on this. And 3 days later…. No response. This is the worst hotel service I ever experienced especially from a 5star hotel brand. There is a HUGE problem with the hotel management in Penang. The staff have a problem with listening. Asked me which app I used to book when I told her 30s ago….
Stayed 1 night in Jul 2025

8/10 Good

karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Functional business hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Mong Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel at Gurney! Good services and modern, spacious rooms
Stayed 3 nights in Jul 2025

10/10 Excellent

Zixue, LEXINGTON

Stayed 4 nights in Jul 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Chun Yu Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, enjoyed the service and the pool!
Stayed 13 nights in Jun 2025

10/10 Excellent

Liying

Travelled with family
Comfortable and clean property.
Stayed 4 nights in Jul 2025

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a great view, was spacious and incredibly clean. The filtered water tap was a nice touch and the pool and gym facilities were immaculate.
Stayed 3 nights in Jun 2025