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G Hotel Kelawai

5.0 star property
VIP Access

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Photo gallery for G Hotel Kelawai

Outdoor pool, pool umbrellas, pool loungers
Reception
Exterior
View from room
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Air conditioning

Explore the area

Map
2 Persiaran Maktab, George Town, Penang, 10250
  • Gurney Plaza
    ‪1 min walk‬
  • Gurney Drive
    ‪5 min walk‬
  • KOMTAR
    ‪5 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premier Room

Premier Room | Free minibar, in-room safe, desk, laptop workspace

Premier Room

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Free minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Free minibar, in-room safe, desk, laptop workspace

Executive Room

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

G Hotel Kelawai

Luxury hotel connected to a shopping centre in George Town with free parking
An outdoor pool, a restaurant and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site.
G Hotel Kelawai offers 208 air-conditioned accommodations with free minibar items and minibars. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The breakfast at G Hotel Kelawai gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Gurney Plaza. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Spoon, a buffet restaurant that serves Asian cuisine
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gurney Plaza and 7 minutes on foot from Gurney Drive
  • Airport shuttle service available for a fee
G Hotel Kelawai offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. The luxury G Hotel Kelawai also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star George Town hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Spoon – This buffet restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.
2pm – This restaurant only serves light fare. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Buffet breakfast available for a fee: MYR 34 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 2pm
  • Spoon

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at G Hotel Kelawai

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for MYR 160.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 300 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 34 per person
  • Airport shuttle fee: MYR 100 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: MYR 160.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
G Hotel Kelawai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

G Hotel Kelawai Penang
G Hotel Kelawai
G Kelawai Penang
G Kelawai
G Hotel Kelawai Penang/George Town
G Hotel Kelawai George Town
G Kelawai George Town
G Hotel Kelawai Hotel
G Hotel Kelawai George Town
G Hotel Kelawai Hotel George Town

G Hotel Kelawai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 36 out of 1003 reviews
Rating 4 - Poor. 12 out of 1003 reviews
Rating 2 - Terrible. 7 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a first class venue. Our room was magnificent. The biggest plus is the great staff.
Stayed 7 nights in Feb 2025

6/10 Okay

Wee Yi

Travelled with partner
Disliked: Amenities, property conditions & facilities
I choose this hotel because of their rooftop pool and sky bar, unfortunately when I check in, the hotel reception told me that both facilities is under construction. Very disappointed, I payed that much money but can’t enjoy the facilities, why no notification in their official website
Stayed 2 nights in Feb 2025

8/10 Good

Wesylvia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall is ok
Stayed 4 nights in Feb 2025

8/10 Good

Ron Nard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Large rooms. Only downside is that the walls are thin so we could hear neighbours talk in their rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nishant

Business traveller
Liked: Amenities
This hotel boasts top-notch facilities and is a nice place to stay. Staff are friendly and accommodating.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dwight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

doralyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury, Comfort, and Top-Notch Service!

We absolutely loved our stay! The hotel’s facilities and rooms were excellent, the location was perfect, the food was delicious, and everything was impeccably clean. The staff was incredibly accommodating, making our experience even more enjoyable. We will be returning next year!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chow Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

LEAN HONG

Liked: Cleanliness, staff & service, property conditions & facilities
Quite pricy compared to the nearby hotel like Marriot
Stayed 5 nights in Feb 2025

8/10 Good

Sow Heng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Shuangya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, very poor food and beverage.

Hotel is great and house keeping very good. The food and beverage is quite poor for the build of the hotel. The menu is tiny and not great. The drinks are quite poor. Also the staff are not attentive. Theres entire cafes with just no one in attendance at all. It is quite bizarre and they are clearly losing a decent share of money from this. If you went up to me when I was at the pool and asked if I wanted anything I would have, even from the limited menu. The cafe downstairs has never got any staff. If thats the case then just delete the cafe. It is far worse to have a bad, zero service cafe than it is to have a non existent one. Whoever is in charge of the F&B at the hotel really is doing an exemptionally poor job. The rest of the hotel is great. From the door staff to the housekeeping. But the F&B is actually a wonderful example of how not to do something.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Good location, easy to get around . My usual go to hotel when in Penang
Stayed 2 nights in Jan 2025

10/10 Excellent

Wai kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

2/10 Terrible

H.D.

Stayed 4 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 6 nights in Jan 2025

10/10 Excellent

Amanpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2025

10/10 Excellent

Kumell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay, having visited many hotels in the past including Belmond - I can honestly say this was the best hotel experience I’ve ever had. The location is ideal for exploring Penang (just be mindful for traffic), the breakfast and dining options are amazing and the service and care from every member of staff is as incredible
Stayed 4 nights in Jan 2025

10/10 Excellent

Hui Leng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time stay at the hotel. Service is excellent as usual and my kids enjoy the breakfast buffet spread. However the towels are not as clean as the last round.
Stayed 4 nights in Dec 2024

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff at great hotel

Amazing reception staff. Super helpful and friendly. Great team
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Stayed 2 nights in Dec 2024

10/10 Excellent

Wing Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shopping centre, so it's very convenient. Also, the staff are polite and helpful.
Stayed 2 nights in Dec 2024

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near to the main shopping malls Gurney Plaza and Gurney Paragon
Stayed 2 nights in Dec 2024

6/10 Okay

Troy Anthony

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I booked this hotel because Expedia said it is a 5 star property. Nothing could be further from the truth. The room was average; certainly not luxurious. The linens were low grade cotton and the towels were thin and similar to something you’d find at Marriott Courtyard. The soap, lotion and shampoo were also low quality and were locked down. The bathtub and shower were across the room from each other so if you wanted to use soap in the tub you had to move back and forth, or dispense soap into a cup and carry to the tub. Genius. The gym was disgusting. Equipment was covered in recently deposited sweat. And while attendants occasionally showed up in the gym; none of them ever cleaned a thing. They’d attend to paperwork and then leave. Meanwhile the equipment and floor was dirty and there was hair everywhere. All 3 days. I paid separately for breakfast. It was ridiculous. I know oatmeal is not necessarily a fan favorite but it should never have the consistency of a pond or a lake. This place never got the memo. While there was the customary piles of bacon and an omelette station, the fruit was sparse. I couldn’t get a banana two of the three days during my stay. Watermelon came with the rind, for free. I take the blame for this mess too. I should have stayed at the Eastern and Oriental but it was substantially more, and again, Expedia told me this place is a 5 Star. My fault for believing this B.S. I am reminded that you get what you pay for.
Stayed 3 nights in Dec 2024