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4.5 out of 5
Wonderful!
See all 2 ebookers Reviews

"Supreme staff. Attention to every detail. Warm, smiling, friendly and utterly professional. Highly visible duty managers and GM. " More

By a verified traveller on Thu 03 Jan 2019

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
€62* Per night/room 14 May - 15 May

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Golden Sands, Penang ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Shangri-La Golden Sands, Penang

Everyone (2)
5 out of 5
Supreme staff. Attention to every detail. Warm, smiling, friendly and utterly professional. Highly visible duty managers and GM.

Posted by on 3 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by GSH

Dear Guest, Thank you so much for choosing Golden Sands Resort by Shangri-La. It is most delightful to know that your stay with us was happy and comfortable and we were able to meet all your expectations. In addition, we are glad to hear that you were satisfied with our team's performance. From the first day we all trained to provide an authentic and personal service to our guests. We are happy to learn that you were impressed with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you. Best regards, Suleiman TAR Director of Communications

4 out of 5

Nice hotel on beach

Nice hotel on what turns out to be the best beach in Penang. Beautifully kept hotel gardens and pools. Attentive and friendly staff. The only criticism was that the room decor was a little tired and in need of refurbishment. Otherwise would have warranted 5/5.

Posted by , from Peterborough UK on 14 Feb 2017

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Comment from Hotel Management

17 Feb 2017 by GSH

Dear Jeff & Minh, Thank you taking the time to provide us with a gift of feedback. I profusely and sincerely apologize for the areas which we did not meet your expectations. We are in the process of upgrading the rooms and we hope that you would accord us another opportunity to prove our services to you again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.