See all properties
Aparthotel

Crystal Bay on the Broadwater

3.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Crystal Bay on the Broadwater

View from room
Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV
Apartment, 3 Bedrooms | Beach/ocean view
Family Apartment, 1 Bedroom | 1 bedroom, individually decorated, individually furnished
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Washer

Explore the area

View in a map
182 Marine Parade, Labrador, QLD, 4215
  • Place, Surfers Paradise Beach
    ‪6 min drive‬
  • Place, Sea World
    ‪7 min drive‬
  • Place, Cavill Avenue
    ‪7 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Traditional Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 3 Bedrooms

  • 109 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Executive Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Deluxe Apartment, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms | 1 bedroom, individually decorated, individually furnished

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 110 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 273 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for One Bedroom Apartment

1 bedroom, individually decorated, individually furnished

One Bedroom Apartment

  • Sleeps 2

View all photos for 1+1 Bedroom Apartment

1 bedroom, individually decorated, individually furnished

1+1 Bedroom Apartment

  • Sleeps 3

View all photos for Standard 1+1 Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Standard 1+1 Bedroom Apartment

  • Sleeps 3

View all photos for Standard Two Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Standard Two Bedroom Apartment

  • Sleeps 4

View all photos for Two Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Two Bedroom Apartment

  • Sleeps 4

View all photos for Deluxe Two Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Deluxe Two Bedroom Apartment

  • Sleeps 4

View all photos for Executive Two Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Executive Two Bedroom Apartment

  • Sleeps 4

View all photos for Three Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Three Bedroom Apartment

  • Sleeps 6

View all photos for Deluxe Three Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Deluxe Three Bedroom Apartment

  • Sleeps 6

View all photos for Penthouse

1 bedroom, individually decorated, individually furnished

Penthouse

  • Sleeps 6

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area | 32-inch LCD TV with cable channels, TV

1 Bedroom Deluxe Apartment

  • 92 sq m
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 2 Bedrooms, Garden View

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 1 Bedroom, Garden View

  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe 1-bed Room

1 bedroom, individually decorated, individually furnished

Deluxe 1-bed Room

  • Sleeps 2

View all photos for 1 Bedroom Garden View

1 bedroom, individually decorated, individually furnished

1 Bedroom Garden View

  • Sleeps 2

View all photos for 2 Bedroom Garden View

Living area | 32-inch LCD TV with cable channels, TV

2 Bedroom Garden View

  • Sleeps 4

Family One-Bedroom Apartment

  • Sleeps 3

Similar properties

Apartment, 2 Bedrooms, 2 Bathrooms | 1 bedroom, free WiFi, bed sheets
Harbour Quays Apartments
  • Pool
  • Kitchen
  • Washer
  • Parking included
4.7 out of 5, Exceptional, 212 reviews
The price is €94
includes taxes & fees
28 Oct - 29 Oct
Harbour Quays Apartments

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
This smoke-free aparthotel features an outdoor pool, a fitness centre and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, laundry facilities and free newspapers. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystal Bay on the Broadwater. During your stay, you'll be within walking distance of Broadwater Parklands. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable aparthotel has 52 apartments over 14 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, laundry facilities and a lift
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from Chevron Renaissance and 7 minutes from Cavill Avenue
  • Airport shuttle service available for a fee
As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, Access to hot tub, a sauna, and a fitness centre. WiFi is free in public spaces. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Crystal Bay on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Car hire
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 875 reviews
Rating 8 - Good. 313 out of 875 reviews
Rating 6 - Okay. 67 out of 875 reviews
Rating 4 - Poor. 18 out of 875 reviews
Rating 2 - Terrible. 9 out of 875 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ben

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful views off the balcony! Only a one night stay so didn’t get to use the facilities - but close to food options and everything you would need. Was perfect for the price.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynda

Stayed 7 nights in Jul 2025

6/10 Okay

Annette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 2nd stay at Crystal Bay in two years. We love the location, cleanliness and presentation of the apartments, also the place is mobility friendly. We have marked it down purely because the wifi was so unreliable. Traveling from another country we relied on wifi for communicating with family and friends and also for planning our sightseeing and venues for the days ahead. We were mostly unable to do this during our 8 day stay so it would be something we would seriously consider when planning any future visit to the GC.
Stayed 8 nights in Jul 2025

6/10 Okay

Steven

Travelled with family
Disliked: Amenities, property conditions & facilities
After hours check in was shocking. Arrived at 630pm and waited 30 minutes before I managed to get someone to answer the after hours call. Great location, and room had plenty of space. But appliances were old and broken, showers were old and broken. In general the place needs work.
Stayed 5 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing!!!! Spacious rooms.
Stayed 1 night in Jul 2025

6/10 Okay

Ken

Stayed 14 nights in Jun 2025

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, room comfort
Very easy check and super helpful with a 25 person sports group
Stayed 6 nights in Jul 2025

8/10 Good

Nicki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As a business traveller, would have been good to know that Reception is open 08:30-17:00. Arrival after 17:00 wasn't an issue as I called & got in via a dropbox, but I was then told I had to hang around until 08:30 the next morning to provide ID & credit card; not ideal when working. The gym did not open until 07:30 - again not good for someone who works out at 05:00. That said, the area around the hotel is beautiful so morning gym was replaced by morning walks. The promised VIP bottle of wine was absent; not an issue as I don't drink, but not the VIP perk advertised. I will probably stay again & ensure I check in before 17:00 on the first day.
Stayed 3 nights in Jul 2025

2/10 Terrible

mitchell

Stayed 4 nights in Jun 2025

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Wen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A comfortable stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Dean

Stayed 5 nights in Jun 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jay

Stayed 8 nights in Jun 2025

6/10 Okay

sabrina

Travelled with family and small children
Liked: Amenities
Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view over the Broadwater towards Sea World . Apartment 401 (Deluxe) was spacious and well appointed
Stayed 3 nights in Jun 2025

4/10 Poor

Lyn

Disliked: Cleanliness

Very average property

Very basic accommodation and an old property whose apartments haven’t been updated at all since being built many years ago. Room was old and not very well maintained and smelt of old cooking smells and poor drainage. Whilst IK and good value for one night or two. I wouldn’t choose it for an extended stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tania

Liked: Amenities, property conditions & facilities
Friendly, happy place. Will return
Stayed 3 nights in Jun 2025

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds could be better and the interior could be updated but overall we had a pleasant stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tom

Stayed 8 nights in May 2025

10/10 Excellent

Odette

Liked: Cleanliness, room comfort
Loved the hotel, the apartment was really nice it had a great view the area was quiet. If I had something to complain about the shower could have been cleaner mould on the door handle and a bit of rubbish on the floor
Stayed 12 nights in May 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment - lovely and clean, great views, good beds, overall really good. Staff were really nice and helpful. 😊
Stayed 1 night in May 2025