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Mermaid Waters Hotel by Nightcap Plus

3.5 star property
VIP Access

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Photo gallery for Mermaid Waters Hotel by Nightcap Plus

Relax by the pool surrounded by lush greenery and lounge chairs.
Enjoy a refreshing swim in our pool surrounded by lush palm trees and a beautifully designed facade.
Welcome to Mermaid Waters Hotel, where a modern design and sheltered entrance await.
Relax in a stylish room with a comfortable sofa, a neatly made bed, and a large window offering a view of palm trees and a building.
Enjoy dining in a spacious, open layout with tables and comfortable chairs.

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • The Star Gold Coast
    ‪3 min drive‬
  • Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • The Oasis
    ‪4 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Accessible Studio King

Accessible Studio King | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Accessible Studio King

9.2 out of 10
Wonderful
(7 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mermaid Suite

Mermaid Suite | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Mermaid Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Studio Twin Queen

Studio Twin Queen | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Twin Queen

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Family

Studio Family | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Family

9.2 out of 10
Wonderful
(12 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Studio King

Studio King | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio King

9.2 out of 10
Wonderful
(58 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Family Spa

Studio Family Spa | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Family Spa

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Mermaid Waters Hotel by Nightcap Plus

Hotel with a golf course, near Gold Coast Convention and Exhibition Centre
This hotel features a golf course, an outdoor pool and a restaurant. Free buffet breakfast and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Guest accommodation at Mermaid Waters Hotel by Nightcap Plus offers a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Mermaid Waters Hotel by Nightcap Plus gets high marks from our customers. During your stay, you'll be within walking distance of Pacific Fair Shopping Centre. You'll find features such as free self-parking, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course
  • Guests have great things to say about the clean guestrooms and the convenient parking
  • Just a 3-minute drive from The Star Gold Coast and a few minutes from The Oasis
Mermaid Waters Hotel by Nightcap Plus offers its guests a golf course and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Barbecue grills, an arcade/games room, and tour/ticket assistance are also featured at Mermaid Waters Hotel by Nightcap Plus. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Brasserie – This family restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • 9-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Limited room service

More

  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 15 July 2025 to 15 August 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Mermaid Waters Hotel by Nightcap Plus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1002 reviews
Rating 8 - Good. 354 out of 1002 reviews
Rating 6 - Okay. 80 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JIALEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 3 nights in Apr 2025

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with friendly service
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I’ve slept on in a hotel in a long time!
Stayed 4 nights in Apr 2025

8/10 Good

tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Coffee

Wrong room at 1st, but changed straight away, service was great. Breakfast was very good. Coffee was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Pao-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Stayed 1 night in Apr 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guests were smoking in the stairwells

I was a little annoyed to see another guest smoking in the stairwell which the smell lingered into the floor of the hotel rooms. I called reception twice because it also was coming through the split system which I believe wherever the outdoor units are kept someone was smoking near those as well as the termite smoke smell was lingering in our room
Stayed 1 night in Apr 2025

10/10 Excellent

harpreet

Very Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Anntain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Apr 2025

2/10 Terrible

Tina

Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Audrey

Stayed 1 night in Mar 2025

10/10 Excellent

Ann-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean room excellent buffet breakfast - we will definitely return
Stayed 1 night in Mar 2025

6/10 Okay

Deshni

Liked: Cleanliness, staff & service
Overpriced. Poor connectvity. TV didn't work. Staff were friendly
Stayed 1 night in Mar 2025

8/10 Good

Lynette

Liked: Cleanliness, staff & service, room comfort
A very friendly, warm welcome by young receptionists was beaut ! …. Thank you ! We will be back , great Reno underway ; nice breakfast included , thanks chef !
Pool view as asked 👌 .
Stayed 1 night in Mar 2025

8/10 Good

Zenita

Stayed 1 night in Feb 2025

10/10 Excellent

Nusrat

Stayed 3 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2025

10/10 Excellent

Danny, camillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from check in to the breakfast staff.the room was clean newish no fuss,bed was comfy.it was very quite our room backed onto the rear car park and was easy to access our car in secure parking.the breakfast complimentary was fresh with lots of choices .it has a resturant and pokies venue attached to it and was open till 4am serving drinks.
Stayed 3 nights in Feb 2025

4/10 Poor

Nicole

Stayed 1 night in Feb 2025

10/10 Excellent

Howard, Highgate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; excellent bistro; breakfast included; friendly & helpful staff; excellent room. Need a car to get to main attractions.
Stayed 1 night in Feb 2025

10/10 Excellent

Sairose

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with quick check in and great choice for breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Erena

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff Good breakfast Noisy and leaky fridge
Stayed 3 nights in Feb 2025

8/10 Good

Anselm-Zixton, West Kempsey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and very hospitable place.
Stayed 2 nights in Jan 2025