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Neptune Resort

3.5 star property

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Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board
Café
2 Bedroom Ocean View Sub-Penthouse | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
32 Surf Parade, Broadbeach, QLD, 4218
  • Place, The Oasis
    ‪5 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • Place, The Star Gold Coast
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

View all photos for One Bedroom Apartment

Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher

One Bedroom Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 45-inch TV with cable channels

Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(43 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Apartment

10.0 out of 10
Exceptional
(3 reviews)
  • 112 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 175 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

1 Bedroom Superior Partial/ Ocean View Apartment | Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

9.6 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Ocean View Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

  • Sleeps 5
  • Free Wi-Fi

View all photos for Superior One Bedroom Apartment- low floor

Individually decorated, individually furnished, iron/ironing board

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

9.4 out of 10
Exceptional
(6 reviews)
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 159 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment

Superior Apartment | Individually decorated, individually furnished, iron/ironing board

Superior Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Neptune Resort

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a hot tub and an outdoor tennis court are on-site. Weekly housekeeping is available.
Neptune Resort offers 35 accommodations with washers/dryers and a hairdryer. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower.

This Gold Coast hotel provides complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around Neptune Resort. During your stay, you're just a quick walk from The Star Gold Coast. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the café
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Within a 15-minute walk of The Star Gold Coast and Gold Coast Convention and Exhibition Centre
There's a coffee shop/cafe on site. Public spaces have free WiFi. As a guest of Neptune Resort, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a steam room. A fitness centre, a terrace, and barbecue grills are also featured at Neptune Resort. Free self parking is available.

This 3.5-star Gold Coast hotel is smoke free.

Tom's Cafe – This café serves breakfast, lunch and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 per cent for credit card payments
The front desk is open from Monday to Friday (8:30 AM to 5:00 PM), Saturday to Saturday (8:30 AM to 2:00 PM) and Sunday to Sunday (9:00 AM to noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - 2:00 PM
  • Sunday to Sunday: 9:00 AM to noon
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
WiFi is provided up to 500 MB per guestroom, per stay.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 369 out of 701 reviews
Rating 8 - Good. 236 out of 701 reviews
Rating 6 - Okay. 70 out of 701 reviews
Rating 4 - Poor. 20 out of 701 reviews
Rating 2 - Terrible. 6 out of 701 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great facilities
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Carol

Helpful friendly staff very clean and spacious, bed comfy fabulous location.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Keegan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, friendly staff, will stay again
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to beach, shops and dining. Perfect spot for a relaxing holiday.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, amenities
Apartment is clean and spacious, staff are very helpful
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Debra Marie

Liked: Cleanliness
Great location. Pool was lovely. Unfortunately our bed was quite hard you could feel the springs. Staff very friendly and welcoming.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless very good security
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and roomy and renovated so it was very nice with great facilities …… the resort was excellent in terms of its facilities but the location was superb….. close to casino, restaurants and cafes and Pacific Fair Shopping centre!!!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Marith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, near the beach and shoppingsenter.
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Was awesome
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The penthouse has amazing views and plenty of room for a group/family. Easy walk to the downtown restaurant row area and Pacific Fair mall.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, handy to everything we required.
Stayed 9 nights in Jul 2025
Verified

10/10 Excellent

Louise Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment & lovely pool area.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Franz

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable unit. Helpful friendly staff. Great location, close to beach, shops and trams.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jaimee

Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff everytime we saw them. The room was great, clean with everything you need. Couldn’t ask for a better location, within walking distance to just about everything you need. Will definitely stay here again!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. Staff were friendly. We had everything we needed
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Wade

Liked: Cleanliness
Clean room
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped kitchen, resort in a good location for Tram and Pacific Fair. Good customer service.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable room with good facilities.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff were very polite and helpful. Great value and service!
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and happy to help.
Stayed 4 nights in Oct 2025