My wife and I were taking a trip of a lifetime and decided to spring for almost a thousand bucks to stay in this convenient and iconic hotel. The check in experience was great and the accommodations were as expected for such an old property.
My issue relates to the dinner reservation we made two weeks before we arrived. We really wanted to sit near the windows in the dining room and stopped by the restaurant desk earlier in the day to ask for this accommodation. It was noted, so when we arrived, it was a bit surprising that the young desk clerk seemed reluctant to reassign our table, but did find us a table near the windows. We sat and observed the fact that two window tables were unassigned…and we were one of a very few patrons in there at the time. After being waited on, we observed another couple was being seated near us, but they asked to have one of the tables at the window and they were moved. I was sorely disappointed at this outcome … it seemed that our wishes weren’t even considered, but if we had raised the question, we may have gotten a coveted spot. Frankly it ruined my $200+ meal…and (sorry for the pun) left a bad taste in my mouth.
I’ll never be able to make this trip again, so I’ll never get to experience the dream of sitting at a canyon-view window. But I hope the staff can learn to be more attentive, especially when making accommodations for other folks in similar situations but not for us, made me feel unwelcome.