This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are required to download the property's Flexi Pass mobile app before check-in.