2/10 Terrible
Mauricio
Travelled with family
6 Mar 2025
Disliked: Staff & service
Our stay there was an absolute nightmare.
The manager was beyond rude and aggressive.
We were charged 500 dlls for “damages” (our baby threw up on the sheets) and when we asked to reconsider the charge, the manager called the police and threaten us to take us to jail unless we paid.
We paid under duress and left the hotel with one night still pending on our stay.
I contacted Expedia directly but the agent didn’t offer any solution and recommended to contact the local authorities.
The place is absolutely beautiful but the manager and staff are on a power trip and we didn’t feel safe staying there.
I reported this to Expedia, and the local tourism authorities but haven’t gotten any answers back.
This was the second time staying there and the first time the same manager was not very nice in her demeanor and customer service, but since the place is beautiful, we decided to give it a chance.
I would stay away from that place until they fix how they treat their guests.
Again they called the police on us because we told them the cleaning fee was absolutely excessive and were almost thrown in jail.
The worst nightmare I’ve ever encounter and I am a seasoned traveler.
Mauricio
Stayed 2 nights in Jan 2025