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Hotel Santander Plaza

3.5 star property

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Photo gallery for Hotel Santander Plaza

Free daily full breakfast
Meeting facility
Executive Room, Kitchenette | Private kitchenette | Coffee/tea maker
Front of property
Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala
  • Place, Avenida La Reforma
    ‪5 min walk‬
  • Place, Plaza Fontabella Shopping Center
    ‪5 min walk‬
  • Place, Oakland Mall
    ‪9 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬

Room options

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Executive Room, Kitchenette

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette | In-room safe, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, Kitchen

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets

Master Suite, Kitchen

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room Executive

In-room safe, free WiFi, bed sheets

Double Room Executive

  • 34 sq m
  • Sleeps 4

View all photos for Triple Suite Junior with Sofa

In-room safe, free WiFi, bed sheets

Triple Suite Junior with Sofa

  • 39 sq m
  • Sleeps 5

View all photos for Triple Room Master

In-room safe, free WiFi, bed sheets

Triple Room Master

  • 57 sq m
  • Sleeps 5

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About this property

Hotel Santander Plaza

This smoke-free hotel features a restaurant, a bar/lounge and a business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a meeting room, concierge services and dry cleaning.
Hotel Santander Plaza offers 26 air-conditioned accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Santander Plaza. During your stay, you're just a quick walk from Plaza Fontabella Shopping Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute drive from La Aurora Zoo and 8 minutes from Paseo Cayala
  • Free airport shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Hotel Santander Plaza also features tour/ticket assistance, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3.5-star Guatemala City hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 10:00 AM.
Hotel Santander Plaza has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GTQ 200 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Hotel Santander Plaza offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number si
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Hotel Santander Plaza
Hotel Santander Plaza Guatemala City
Santander Plaza
Santander Plaza Guatemala City
Santander Plaza Hotel Guatemala/Guatemala City
Hotel Santander Plaza Hotel
Hotel Santander Plaza Guatemala City
Hotel Santander Plaza Hotel Guatemala City

Hotel Santander Plaza Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 258 out of 586 reviews
Rating 8 - Good. 189 out of 586 reviews
Rating 6 - Okay. 85 out of 586 reviews
Rating 4 - Poor. 29 out of 586 reviews
Rating 2 - Terrible. 25 out of 586 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cherry

Stayed 1 night in Nov 2025

8/10 Good

Ambrocio

Liked: Staff & service, amenities
Breakfast and staff were excellent
Stayed 2 nights in Nov 2025

8/10 Good

Behrouz

Liked: Cleanliness, property conditions & facilities
It’s good
Stayed 5 nights in Nov 2025

8/10 Good

Colette

Liked: Cleanliness, property conditions & facilities
It was a good choice for close to the airport, close to restaurants and good breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, friendly staff and excellent breakfast. Walk to the Oakland Mall, close to airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 2 nights in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2025

2/10 Terrible

Adelso

Stayed 7 nights in Oct 2025

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant, comfortable, close to everything
Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Jolaine

Stayed 1 night in Oct 2025

10/10 Excellent

Osmany, West Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena , cuando regrese a Guatemala, volvería a este hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

reyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, staff members were very polite and helpful.
Stayed 1 night in Aug 2025

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Juan, Centreville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close everything very friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Wernner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property wish there was no construction going on but thats no one's fault
Stayed 1 night in Aug 2025

10/10 Excellent

JOSUE

Travelled with family
It is a small hotel with a personal service. It is located a few minutes from the airport in a very nice area. The staff is very friendly and cooperative. For ten dollars you get a taxi to the airport.
Stayed 1 night in Jul 2025

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not
Stayed 1 night in Jul 2025

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2025

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Needs improvement.

The property is a little bit outdated. The condition of the hotel is not worth the price. We were welcomed in a professional and friendly manner and the check in was fast and easy, but the apartment we were given had a mildew smell, there were only two electrical plugs available; one in the kitchen and one in the bathroom, we couldn't charge our devices at once, we had to take turns. The light by the beds wasn't working and the strange noise in the bathroom we couldn't figure out where it was coming from. Breakfast was included in the price, but the selection of choices was very minimal. The beds were very comfortable and the room was very clean, I give them that. Unfortunately, we were not impressed at all by this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

romeo

Stayed 1 night in May 2025

10/10 Excellent

Benhamin

Stayed 3 nights in Jun 2025

10/10 Excellent

Elvia

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great breakfast
Stayed 1 night in May 2025