4/10 Poor
Daniel
Travelled with family, Travelled with group
10 Aug 2025
We stayed a total of 3 days and 3 nights - our AC was dripping condensation through the first night, and flooded our floor and soaked one of our suitcases and ruined our clothing. It took an entire day for the staff to come and take a look at it, and they didn’t bother to switch our room for our inconvenience. Also, housekeeping not only didn’t clean our room when they came, they actually left it dirtier than before they came through. It was almost like they dumped the mop water in our shower and just left the grime and dirt from the bucket all over our shower floor. And, it took two whole days to get a fresh set of towels. Most of the staff here was dismissive and unbothered, there are a few gems amongst the bartenders that will really cater to your needs and are super friendly. The woman in charge of the dinner reservations (Nelly) was extremely rude and condescending - making obtaining a dinner reservation next to impossible. The main pool with the swim up bar is putrid - it smells like garbage and is extremely cloudy from everyone peeing in it, and the hotel is not cleaning it on a regular basis - stick to the beach. If I were you, I’d find a different all inclusive resort to stay at.
Daniel
Stayed 3 nights in Aug 2025






















