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Hotel Santa Cruz

3.0 star property

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Photo gallery for Hotel Santa Cruz

Exterior
Reception
Exterior
Outdoor pool
Staircase

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Sierra Nevada, km 22, Guejar Sierra, Granada, 18196
  • Place, Hoya de Pedraza Botanical Garden
    ‪8 min drive‬
  • Place, Sierra Nevada Ski Resort
    ‪13 min drive‬
  • Place, Sierra Nevada Chairlift
    ‪13 min drive‬
  • Airport, Granada (GRX-Federico Garcia Lorca)
    ‪48 min drive‬

Room options

View all photos for Twin Room (2 adults and 1 child)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Twin Room (2 adults and 1 child)

  • 17 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Triple Room

  • 17 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room (2 Adults + 2 Children)

Quadruple Room (2 Adults + 2 Children) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Quadruple Room (2 Adults + 2 Children)

  • 17 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Bungalow (3 adults)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Bungalow (3 adults)

  • 19 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Bungalow (2 adults)

Bungalow (2 adults) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Bungalow (2 adults)

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (2 adults)

Twin Room (2 adults) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Twin Room (2 adults)

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Santa Cruz

After a day on the slopes, return to Hotel Santa Cruz to dine at the restaurant, drink at the bar/lounge and take a dip in an outdoor pool.
Hotel Santa Cruz offers 66 air-conditioned accommodations, with a safe. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include a shower and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Santa Cruz, you'll be close to Sierra Nevada Ski Resort. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and laundry facilities
  • On-site recreation includes tennis courts and basketball
  • 11 minutes by car from Sierra Nevada Ski Resort and 7 minutes from Hoya de Pedraza Botanical Garden
  • Ski shuttle service available for a fee
  • Dogs welcome for a fee
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available. WiFi is free in public spaces. Free self parking is available.

This 3-star Guejar Sierra hotel is smoke free.

Guests are served a free breakfast.
On-site venue – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Cafeteria Snack-Bar – This café only serves light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 20 metres
  • Ski shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafeteria Snack-Bar

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Outdoor pool
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,422 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 12 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in July and close in August.

Property is also known as

Vita Cruz
Vita Santa Cruz
Vita Santa Cruz Guejar Sierra
Vita Santa Cruz Hotel
Vita Santa Cruz Hotel Guejar Sierra
Hotel Santa Cruz Guejar Sierra
Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel
Hotel Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel Guejar Sierra

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 54 reviews
Rating 8 - Good. 27 out of 54 reviews
Rating 6 - Okay. 13 out of 54 reviews
Rating 4 - Poor. 9 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service

A nice stay in a basic hotel

The staff at the hotel were nice and helpful, giving us good advice on where was best to take our 3 year old. The buffet style food was ok, a little limited for choice though. The hotel was easily accessible from the main road and close enough to the ski slopes without being right in the centre of it all. The room itself was small and very basic, not what we were really expecting from the pictures on the website. It was fine for 1 or 2 nights but I wouldn’t want to stay any longer.
Stayed 2 nights in Dec 2019

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities

Ok hotel but thin walls, so noisy.

Easy to find, plenty of parking, nice check-in, clean room & bathroom but very noisy, hearing all the noise from other guests in the hotel areas as well as their rooms. Good breakfast choice. No-one on reception when leaving at 8.30 and it wasn't clear what to do with the key, so I had to leave it on the desk.
Stayed 1 night in Jul 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

adam

Liked: Staff & service, room comfort

4*

Great place, really nice staff. Food was great, but not heated enough. Rooms are dated and tired, in need of deep cleaning too. But will recommend for the low price that it's offering.
Stayed 2 nights in Dec 2017

2/10 Terrible

Thomas Pilarski, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Closed with Valid Reservation

We had a valid/confirmed nonrefundable reservation for this hotel. We arrived to the hotel in the evening to find out that it is totally closed - everything was abandoned and it was dark: the place looked like a set for horror movies. We called the hotel's phone number provided on the reservation form from two landlines that belonged to a nearby restaurant and a hotel that were open at that time and from a cellphone to find out that the hotel's phone line was out of service. We were shocked that the hotel charged us for our stay (took our money) and didn't inform us that the hotel will be closed upon our arrival. We found ourselves in the middle of nowhere without a place to sleep in the evening - we felt cheated by the hotel. Are they doing this to other people too? Our vacation was interrupted and we had to look for another hotel for the night. We demand that hotels.com do something about this fraudulent hotel and provide us with refund and reimbursement from for such a horrible experience during our vacation.
Stayed 1 night in May 2017

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort

Too noisy - very little sleep

This hotel is fine for a skiing trip but I won't be staying there again, I've stayed here quite a few times as it's very convenient and cheap but the last 2 times there have been coach loads of kids running a mock around the hotel until well past midnight and nobody seems to do anything about it. For an extra half hour trip up the mountain I'll be back to staying in Granada next ski season!

8/10 Good

Verified traveller

Liked: Staff & service
A good stop off one the way to Sierra Nevada for skiing

6/10 Okay

Warren Panter, Hotel Santa Cruz

Liked: Cleanliness
Disliked: Room comfort

I'd like my money back!

I have stayed in this hotel before but this time it was horrendous.There was a school trip booked in to the hotel of around 50 children, running wild through the hotel and nobody doing anything to stop the noise. It didn't help with my room being at the top of the stairs on the 2nd floor but I could have been on the 6th floor and still heard the noise!!! Couldn't sleep until gone 12.30 am and I tonight seems like it is going to be worse!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel.

Having travelled a reasonable amount this hotel is fair and decent. The hotel is old but clean. Heating is excellent, food is Mediterranean. Which for me was fine. Great location only 10 minutes drive from the resort. Staff spoke English reasonably and were helpful. Plenty of free parking. I had absolutely no issues at all. And would stay there again. So I would recommend this Hotel. Tony

8/10 Good

warren

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Would not stay there again

Overall the staff at the hotel was unfriendly. You have to eat there if you do not have a car because there is nothing around the hotel. The shuttle takes you back to the hotel before the slopes have closed so you cannot ski for a full day. The room was uncomfortable and one of our beds was broken.

8/10 Good

Wazza, Sheffield

Disliked: Room comfort

Great location

Ideal location for skiing in Sierra Navada. hire your skis here as well and save a lot on the resort ski hire shops.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Convenient for Sierra Nevada ski

It was a good basic hotel. Breakfast was good. Dinner was poor, simply because it was not served hot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This Hotel is in Sierra Nevada

- The description that this Hotel is close to Alhambra in absolutely false. It is 22 km in mountains. Be careful not to be mistaken if you want to see Granada and alhambra. This Hotel is for Ski athletics. + However they they offer a good dinner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Nada en especial. Todo solo aceptable........,..,..............
Stayed 2 nights in Dec 2019

4/10 Poor

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi malo, habitaciones sin nevera y sin secador, la calefacción no funcionaba, la tv se veía fatal. El personal lo mejor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña ideal para familias
Stayed 2 nights in Apr 2019

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena alternativa

Nos han alojado en el mont blanc por obras en el santa Cruz
Stayed 3 nights in Mar 2019

8/10 Good

Raúl, Gran Canaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña. A 9.5 km de la estación de esquí
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña, rodeado de vegetación
Stayed 5 nights in Mar 2019

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 11 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No tenian agua caliente, no se tomaron la molestia de notificarlo, sino hasta que se ponia la queja en recepcion. Las fotos del hotel por la web no son nada parecidas a la realidad del hotel.
Stayed 2 nights in Jan 2019