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Gran Melia Palacio de Isora

5.0 star property

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Photo gallery for Gran Melia Palacio de Isora

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Exterior
9 restaurants; breakfast, lunch and dinner served
9 restaurants; breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Place, La Jaquita Beach
    ‪5 min walk‬
  • Place, Tenerife Beaches
    ‪7 min walk‬
  • Place, Alcala Beach
    ‪7 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room (Front Sea View)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (Front Sea View)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite (2+1)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+1)

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room Partial Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room Partial Sea View (2+1)

  • Partial ocean view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (2+2)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+2)

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room (2+2)

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Single Sofa Bed and 1 Single Bed OR 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

8.6 out of 10
Excellent
(7 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Partial ocean view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Red Level Suite Ocean View

Premium bedding, down duvets, minibar, in-room safe

Red Level Suite Ocean View

  • Partial ocean view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Red Level Master Suite 2 Bedrooms Resort View | Premium bedding, down duvets, minibar, in-room safe

Red Level Master Suite 2 Bedrooms Resort View

  • 132 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Family Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Front Sea View 2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (Front Sea View 2+1)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

Red Level Master Suite 2 Bedrooms Ocean View | Premium bedding, down duvets, minibar, in-room safe

Red Level Master Suite 2 Bedrooms Ocean View

  • Partial ocean view
  • 132 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Red Level Suite Ocean View (2+2)

Premium bedding, down duvets, minibar, in-room safe

Red Level Suite Ocean View (2+2)

  • Partial ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Red Level, Suite, Resort View

Premium bedding, down duvets, minibar, in-room safe

Red Level, Suite, Resort View

  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Resort View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Resort View

  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Resort View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Resort View (2+1)

  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 132 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Gran Melia Palacio de Isora

Catch some rays at the beach or spend the day relaxing at Gran Melia Palacio de Isora's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants.
Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. This Guia de Isora resort provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Gran Melia Palacio de Isora. During your stay, you're just a quick walk from Tenerife Beaches. Enjoy features like free WiFi in public areas, plus 3 outdoor pools and 9 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine with garden views at Pangea Food Market, one of the property's 9 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to detox wraps, aromatherapy or facials at Spa by Clarins
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and Pilates classes
  • Just a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Gran Melia Palacio de Isora, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Mediterranean resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

This 5-star Guia de Isora resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Pangea Food Market – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Olio – This restaurant overlooks the ocean and specialises in Italian cuisine. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Dos Naifes - Corte Atlánt – Overlooking the ocean, this restaurant only serves dinner. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 15 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Agave
  • Dos Naifes - Corte Atlánt
  • Nami Asian Bistro
  • Olio
  • Pangea Food Market

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Splash pad
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Splash pad
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 15 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 10 for children
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 497 reviews
Rating 8 - Good. 135 out of 497 reviews
Rating 6 - Okay. 36 out of 497 reviews
Rating 4 - Poor. 21 out of 497 reviews
Rating 2 - Terrible. 13 out of 497 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dominika

Liked: Cleanliness, amenities, property conditions & facilities
Fine resort, just uncomfortable beds
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Terence George

Liked: Cleanliness, amenities, property conditions & facilities
Well run facilities across the whole site
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Dmitri A.

Liked: Cleanliness, staff & service
Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Beautiful property. Very friendly staff.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Nimalan

Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024
Verified

6/10 Okay

Nok

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
So as an overall, we think the hotel is very nice. The setting, swimming pool, facilities are good. The reason why we only gave it 3/5 stars is because I think there are a few things lacking. Our stay includes the breakfast, the variety is good but the quality could be better. Some things were good but others like the sausages and bacon are not of great quality. The other thing is that the staff are not that well train, some were good and others pretty bad. the cleaning of the rooms are generally not very clean. The hotel has a lot of potential and if they get the staff more well trained overall and improve the food quality then it would be much better. Although we went to oasis restaurant, the food was very good
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Shanil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Ntobeko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

Anytime we feel like at home , with all the amenities always available
Stayed 6 nights in Dec 2024
Verified

2/10 Terrible

Gauri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Gauri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutwly terrible
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024
Verified

6/10 Okay

Lok

Liked: Property conditions & facilities
The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok. Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Kelvin Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool-Service would be nice.
Stayed 9 nights in Sep 2024
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ridiculous reservation system for the hotel restaurants. It simply does not work. Always says everything is fully booked and tables are empty. People make reservations and they don't use them. Doesn't say a lot about the kind of people that stay here.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Stayed 5 nights in Dec 2024