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Alisa Luxury Cruise

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Front of property
Frette Italian sheets, premium bedding, Select Comfort beds
Business centre
Senior Suite, Bathtub, Private Balcony & Jacuzzi - 3D2N | Frette Italian sheets, premium bedding, Select Comfort beds
Sun deck

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Gate 16 Tuan Chau Port, Ha Long, Quang Ninh
  • Place, Tuan Chau Park
    ‪16 min walk‬
  • Place, Dolphin Club
    ‪3 min drive‬
  • Place, Tuan Chau Beach
    ‪4 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, Ocean View - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Junior Suite, Ocean View - 2D1N

  • Ocean view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Senior Suite, Bathtub, Private Balcony & Jacuzzi - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Senior Suite, Bathtub, Private Balcony & Jacuzzi - 2D1N

  • Ocean view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Senior Triple Room, Private Balcony & Jacuzzi - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Senior Triple Room, Private Balcony & Jacuzzi - 2D1N

  • Ocean view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - 2D1N

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Connecting Rooms, Private Balcony & Jacuzzi - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Family Suite, 2 Bedrooms, Connecting Rooms, Private Balcony & Jacuzzi - 2D1N

  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 2D1N

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - 3D2N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - 3D2N

  • Sleeps 2
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 3D2N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 3D2N

  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Connecting Rooms, Private Balcony & Jacuzzi - 3D2N

Frette Italian sheets, premium bedding, Select Comfort beds

Family Suite, 2 Bedrooms, Connecting Rooms, Private Balcony & Jacuzzi - 3D2N

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View - 3D2N

Frette Italian sheets, premium bedding, Select Comfort beds

Junior Suite, Ocean View - 3D2N

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Senior Suite, Bathtub, Private Balcony & Jacuzzi - 3D2N

Senior Suite, Bathtub, Private Balcony & Jacuzzi - 3D2N | Frette Italian sheets, premium bedding, Select Comfort beds

Senior Suite, Bathtub, Private Balcony & Jacuzzi - 3D2N

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Senior Triple Room, Private Balcony & Jacuzzi - 3D2N

Frette Italian sheets, premium bedding, Select Comfort beds

Senior Triple Room, Private Balcony & Jacuzzi - 3D2N

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Alisa Luxury Cruise

A full-service spa, a restaurant and a bar/lounge are available at this cruise ship. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Alisa Luxury Cruise offers 22 air-conditioned accommodations, which are accessible via exterior corridors, and features Hot tubs and fireplaces. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Smart televisions come with digital channels and DVD players. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Ha Long cruise ship provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Alisa Massage has 1 treatment room. Services include Swedish massages and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During at least part of your stay, Alisa Luxury Cruise weighs anchor and sets sail. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Treat yourself to massages at Alisa Massage
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes fitness classes and yoga classes
  • Steps from Ha Long Bay and 12 minutes on foot from Tuan Chau Park
  • Airport and local-area shuttle service available for a fee
Alisa Luxury Cruise offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this cruise ship measures 538 square feet (50 square metres) and includes conference space. A rooftop terrace, spa services, and barbecue grills are also featured at the luxury Alisa Luxury Cruise. An area shuttle within 180 kilometres and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 5-star Ha Long cruise ship.

Alisa Luxury Cruise has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 180 kilometres
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Fishing
  • Fitness classes
  • Full-service spa
  • Karaoke
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Dock
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2017
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 11:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must email a copy of their passport to the property immediately following booking their reservation. Guests who do not provide their passport details at least 24 hours in advance of arrival will be denied boarding by the Maritime Association. Guests must arrive at the cruise departure location by 12:15 PM: Dock 16, Tuan Chau Maria Island.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 840000
  • Christmas Day (25 December) Gala Dinner per adult: VND 840000
  • Christmas Day (25 December) Gala Dinner per child: VND 840000 (up to 10 years old)
  • Gala Dinner on 24 January per adult: VND 840000
  • Gala Dinner on 24 January per child: VND 840000 (up to 10 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 2200000 per vehicle (one-way)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Alisa Luxury Cruise offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the cruise ship before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Alisa Cruise Halong
Alisa Cruise Ha Long
Alisa Ha Long
Cruise Alisa Cruise Ha Long
Ha Long Alisa Cruise Cruise
Cruise Alisa Cruise
Alisa
Alisa Cruise
Alisa Luxury Cruise Cruise
Alisa Luxury Cruise Ha Long
Alisa Luxury Cruise Cruise Ha Long

Alisa Luxury Cruise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 69 reviews
Rating 8 - Good. 18 out of 69 reviews
Rating 6 - Okay. 3 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 0 out of 69 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shalitha

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Extremely overpriced and disappointing

First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich. Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience. The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc… The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked). We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got. I would look for other alternatives.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Si tuviera que repetir la experiencia, repetiría el mismo crucero. Hotel elegante, limpio y personal muy amable, en especial Thuy. Fuimos a ver una cueva e hicimos kayak. Comimos, cenamos, desayunamos y almorzamos y la comida estaba realmente buena. Todo incluido menos la bebida, cosa que pagando casi 400€ la noche me parece muy feo. Entiendo que no te pongan vino, pero cobrarte una botella de agua me parece muy mal. Es lo único que no me ha gustado y creo deberían cambiar. El resto perfecto 👍
Stayed 1 night in Oct 2024
Verified

4/10 Poor

JINHO

Disliked: Property conditions & facilities, room comfort
나의 방은 배의후미로 배정받았다 밤새도록 배에서 내뿜는 가스냄새에 잠을 잘수가 없었으며 이동중에도 엔진의 시끄러움에 방에서 있을수가 없었다
Stayed 1 night in Apr 2023
Verified

8/10 Good

Eriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bom barco, quarto espaçoso com varanda, banheira, boas refeições, porem com poucas opções ocidentais. passeio excelente
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Ahyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Steffen Buhl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk

Helt fantastisk service af alle ansatte ombord.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must try

Alisa cruise was a wonderful experience! The staff was kind snd very fun, while halong bay was a beautiful. The food on board was very good. I had a great help from Nancy to coordinate everything between booking and the car for pick up, and our guide Thuy was very nice and insightful. A must try experience.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

CHENG-CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒，餐點口味很適合台灣人，乾淨整潔，工作人員都很有禮貌微笑，服務也都超好，是一間值得推薦的下龍灣游船選擇
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務一級棒，可改進空間是浴室每次都得拉窗簾，有點不方便...
Stayed 1 night in Jan 2020
Verified

8/10 Good

MINHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

생애 첫 베트남여행

직원들의 서비스가 훌륭해요 음식도 맛있어요. 프로그램이 좋았어요 오래 기억될 여행이었어요
Stayed 1 night in Jan 2020
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, there are 2 cruises: Luxury which can be compared to coach class on an airline and Premier which is like business class. The Alisa vessels use a lot of dark wood in the interior so they are not as bright as regular cruuse vessels. The food was good but be very aware that they are very time regimented and stick to their time schedule for meals and all activities. Matresses were quite stiff compared to Anerican-based cruise ships. Otherwise, we had a good time on our 2 night cruise (most of the passengers are there only for 1 night and we were the only Americans on that sailing...as well as opting for the 2 night package).
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overal clean and nice cruise. Staff was very nice. Activigiy were very short but organized. Good experience overall.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite good cruise. There was a group of chinese tourist on our boat and so most of the instruction was given by their tour guide in chinese, including spring roll class and tour of the cave, hence we did not understand most of the tour and events on the boat unfortunately and was not able to enjoy it to be best we could like the last time I did the tour with a different company where all the passenger was English speaking. Also, it didn't go to the fishing village where the local people are, as I don't recall seeing that. The activity is a little bit lacking, but if you like relax with nothing much to do then this is the right cruise. Otherwise it would have been a nice 2d1n event. The Rep that helped with the booking, Nancy, was great though and she speaks English and responded super fast, making sure we are booked on the car and the cruise.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

ISABELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien que très touristique c est un incontournable et le personnel et aux petits soins et toujours souriant paysages magnifiques
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

MIN GYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special experience of Halong bay with Alisa cruise

It was really a special experience of the trip to Halong bay in the rain. Ms.Nancy Hoa a staff kindly take care for us from 6:00 am so early in the morning because we much worried for heavy rain. In the rain, we met the special beauty of the Halong, some different experience. Thanks to all the staffs.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyper touristique croisière incontournable

Hyper touristique, baie pas très propre mais croisière sympa et incontournable
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
適度な大きさで乗り心地も良く、新しい設備で良かったです。 特に部屋にはバスタブがあったことが感激でした。 次回も乗船します。
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication and service throughout the experience. We were picked up at our hotel and rode in a comfortable bus to and from the port. The ship was well-appointed and comfortable. We had a couple of small problems with our room that were solved quickly. Staff was professional and knowledgeable as well as fun and energetic. We have already recommended this cruise company to several friends.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

HUI YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Cruise

It’s really amazing to stay in Alisa Cruise. Nice staff, nice food, nice service, and also with a lot of activities.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Eles nos avisarm um dia antes que estavam nos dando um up grade, mas nos colocaram em um barco de qualidade pior e mudaram o roteir, o que acabou nos impossibilitando a vista da baía.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
我覺得可以有更好的選擇 如果到當地購買行程會比較划算~
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service of the cruise staff was exemplary. A larger range of activities would have been nice. However, the 2 night cruise was perfect in terms of time on the bay. One night would not have been enough. The food was also very good.
Stayed 2 nights in Dec 2018