Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

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Rooftop terrace
Rooftop terrace
A modern living room with a sofa, a round table, and a large TV.
Lobby
A modern hotel room with a large bed, a desk, and a view of mountains.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1300-8 Gora, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪4 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

8.0 out of 10
Very good
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

West Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(5 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

West Wing with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

9.0 out of 10
Wonderful
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(4 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

West Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

7.0 out of 10
Good
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

West Wing with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

East Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 17:00-18:00

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 17:00-18:00

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

West Wing Upper Floor with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing Upper Floor with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

East Wing Upper Floor-Twin Room with Open-Air Bath Western Style / Japanese Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing with Open-Air Bath Japanese Style / Japanese Dinner Entry 19:00-20:00

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing-Twin Room with Open-Air Bath Western Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing-Twin Room with Open-Air Bath Japanese Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

West Wing UpperFloor-Twin Room with Open-Air Bath Western Style/Grill Course DinnerEntry 17:00-17:30

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing UpperFloor-Twin Room with Open-Air Bath JapaneseStyle/Grill Course DinnerEntry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

East Wing-Twin Room with Open-Air Bath Japanese Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing-Twin Room with Open-Air Bath Western Style / Grill Course Dinner Entry 17:00-17:30

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing UpperFloor-TwinRoom with Open-Air Bath Western Style/Grill Course Dinner Entry 17:00-17:30

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing UpperFloor-TwinRoom with Open-Air Bath Japanese Style/Grill CourseDinner Entry 17:00-17:30

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

West Wing Upper Floorwith Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

West Wing Upper Floor with Open-Air Bath Western Style / Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

West Wing with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

West Wing with Open-Air Bath Western Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

East Wing Upper Floor with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing with Open-Air Bath Japanese Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing with Open-Air Bath Western Style/Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

East Wing Upper Floor with Open-Air Bath Western Style / Grill Course Dinner Entry 19:00-20:00

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Room Only, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Room Only, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Room Only, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

Room Only, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

Room Only, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Room Only, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

Room Only, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Room Only, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

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About this property

Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

A full-service spa, a restaurant and massage/treatment rooms are available at this smoke-free hotel. Free Japanese breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a vending machine are on-site. Change of towels is available on request
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) offers 70 accommodations with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels and Netflix.

Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, spring water baths, bathrobes and slippers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is open daily.

Private bath/onsen services include an indoor private bath (in communal space) and an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe).

Our customers tell us that they can't get enough of the helpful staff at Hakone Gora KARAKU (ORIX HOTELS & RESORTS). During your stay, you're just a quick walk from Hakone Gora Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free Free Japanese breakfast breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine while dining at メインダイニング「六つ喜」
  • Treat yourself to massages, facials or body wraps at the spa
  • Amenities include a car charging station, a lift and a terrace
  • 14 minutes by foot from Hakone Open Air Museum and a 4-minute drive from Hakone Kowakien Yunessun
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

A terrace, a vending machine, and a lift are also featured at the luxury Hakone Gora KARAKU (ORIX HOTELS & RESORTS). Free self parking is available.

This 4.5-star Hakone hotel is smoke free.

Guests are served a free Japanese breakfast daily from 7:30 AM to 9:30 AM.
メインダイニング「六つ喜」 – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • メインダイニング「六つ喜」

Things to do

  • Full-service spa

Family friendly

  • Baby bath
  • High chair

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Gora KARAKU Hotel
Hakone Gora KARAKU Hakone
Hakone Gora KARAKU Hotel Hakone

Hakone Gora KARAKU (ORIX HOTELS & RESORTS) Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 287 reviews
Rating 8 - Good. 22 out of 287 reviews
Rating 6 - Okay. 16 out of 287 reviews
Rating 4 - Poor. 7 out of 287 reviews
Rating 2 - Terrible. 5 out of 287 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Exquisitely comfortable
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Amazing staff and beautiful rooms, outstanding food as well.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jaimie

Liked: Cleanliness
Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities
Wonderful service Prívate SPA Fantastic breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ying ying

Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room. great baths. great food
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Joseph I-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good service. But make sure you book spa treatment before arrival or else difficult to secure an appointment, the same with omakase dinner at the Japanese restaurant.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

KATSURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Outstanding food. Elegant hotel in a beautiful location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

priscilla

Liked: Cleanliness, amenities, property conditions & facilities
Everything was thoroughly intentional
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff showed except
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lip chuan

Liked: Cleanliness, staff & service, amenities
The hotel room is very clean with beautiful surroundings. The Kaiseki dinner served was great!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful service and food.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff were amazing! Always went above and beyond
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mamaesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at this property would definitely go again
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Miguel

Liked: Cleanliness, property conditions & facilities
The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jose

Liked: Property conditions & facilities
Dinner and breakfast were excellent
Stayed 1 night in May 2025
Verified

10/10 Excellent

MIRCEA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most amazing experience starting from check in, it surpassed any expectations , much nicer than a 5 star western corporate hotel !
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not be happier with our stay. Definitely the highlight of our trip
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hakone

Magnificent hotel and experience in the most beautiful and peaceful setting.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ernie

Liked: Cleanliness, amenities, property conditions & facilities
We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money.
Stayed 2 nights in Oct 2025