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Hakone Hotel

4.0 star property

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Photo gallery for Hakone Hotel

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Lounge
View from room
View from room
Public bath

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

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65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Place, Lake Ashi
    ‪6 min walk‬
  • Place, Hakone Shrine
    ‪6 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪18 min drive‬

Room options

View all photos for Junior Suite

1 bedroom, in-room safe, individually furnished, desk

Junior Suite

  • Sleeps 2

View all photos for Double Room with Lake View, Non Smoking

Double Room with Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Double Room with Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony and Lake View, Non Smoking

Suite with Balcony and Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Suite with Balcony and Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 83 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

Superior Twin Room with Lake View, Non Smoking (Upper floor) | 1 bedroom, in-room safe, individually furnished, desk

Superior Twin Room with Lake View, Non Smoking (Upper floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Fourth Room with Lake View, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Premium Fourth Room with Lake View, Non Smoking

  • 110 sq m
  • Lake view
  • Sleeps 6
  • 4 Single Beds

View all photos for Premium Fourth Room

1 bedroom, in-room safe, individually furnished, desk

Premium Fourth Room

  • Sleeps 4

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

1 bedroom, in-room safe, individually furnished, desk

Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

  • Sleeps 2

View all photos for Moderate Twin Room-Non-Smoking

1 bedroom, in-room safe, individually furnished, desk

Moderate Twin Room-Non-Smoking

  • Sleeps 3

View all photos for Superior Twin Room (Upper floor)

1 bedroom, in-room safe, individually furnished, desk

Superior Twin Room (Upper floor)

  • Sleeps 2

View all photos for Japanese-Style Room-Non-Smoking

Coffee and/or coffee maker

Japanese-Style Room-Non-Smoking

  • Sleeps 6

View all photos for Moderate Twin Room, Non Smoking

Moderate Twin Room, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Moderate Twin Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • Partial lake view
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Superior Twin Room with Lake View, Non Smoking

Superior Twin Room with Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Superior Twin Room with Lake View, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 36 sq m
  • Lake view
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

Junior Suite with Balcony and Lake View, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Junior Suite with Balcony and Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Japanese style Room with Lake View, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Japanese style Room with Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 89 sq m
  • Lake view
  • Sleeps 6
  • 2 Single Futons

View all photos for Junior Suite With Balcony

1 bedroom, in-room safe, individually furnished, desk

Junior Suite With Balcony

  • Sleeps 1

View all photos for Japanese-Style Room With Lake View-Non-Smoking

Dining

Japanese-Style Room With Lake View-Non-Smoking

  • Sleeps 6

View all photos for Suite With Lake View

1 bedroom, in-room safe, individually furnished, desk

Suite With Lake View

  • Sleeps 2

View all photos for Moderate Twin Room

1 bedroom, in-room safe, individually furnished, desk

Moderate Twin Room

  • Sleeps 2

View all photos for King Room with Lake View

1 bedroom, in-room safe, individually furnished, desk

King Room with Lake View

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, in-room safe, individually furnished, desk

Superior Twin Room

  • Sleeps 2

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Exterior
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4.4 out of 5, Excellent, 812 reviews
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About this property

Hakone Hotel

Lakefront hotel with 2 restaurants and bar/lounge
2 restaurants, a bar/lounge and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front desk safe and a banquet hall are on-site.
Hakone Hotel offers 48 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. LED televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, slippers, toilets with an electronic bidet and complimentary toiletries.

This Hakone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen). There are 2 hot springs open between 2:00 PM and midnight.
Our customers tell us that they can't get enough of the helpful staff at Hakone Hotel. During your stay, you're just a quick walk from Lake Ashi. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes hot springs
  • 6 minutes by foot from Lake Ashi and a 3-minute drive from Fuji-Hakone-Izu National Park
Hakone Hotel offers its guests hot springs. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Hakone Hotel also features a vending machine, a garden, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
Hakone Hotel has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 41 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 3500 to 3500 for adults and JPY 900 to 2100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - midnight.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Hakone Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 692 reviews
Rating 8 - Good. 245 out of 692 reviews
Rating 6 - Okay. 79 out of 692 reviews
Rating 4 - Poor. 18 out of 692 reviews
Rating 2 - Terrible. 6 out of 692 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hakone Hotel

It was amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Stayed 1 night in May 2025

6/10 Okay

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel but we felt a bit lost in time…

This hotel has large spacious very clean rooms. The staff are very warm, friendly and helpful. The view of Lake Ashi from our room was amazing. Unfortunately though, the hotel only has a limited and expensive food offering. On the surrounding street, there is no shopping centre and only one or two eateries with very restricted opening hours. I would recommend you have a car if you visit the area for more than a night. The hotel is large but was pretty empty when we were there - It feels like the hotel would do well to re-invent itself to be a little less formal with a wider range of more casual food areas and better use of the outdoor areas.
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an amazing view. The grounds outside were beautiful and spacious. The room was great but the bathroom is a little dated. Also not many food options at night. We went to the Indian restaurant next door for dinner and it was delicious.
Stayed 1 night in May 2025

10/10 Excellent

Mark Anchor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Onsen was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Junior suite worth the $. Lovely experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

eleni, Hillsboro Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the lake. We booked a lake view room which I recommend. We were on the top floor and loved our view but I’m sure all rooms are similar. The area has restaurants near by, the pier is 5 mins away where you can hop on the boats to tour the lake and also go up on the cable car. There is also the largest souvenir store right next door. We received a welcome drink at the bar and are reservation also included breakfast which was nice. We definitely would recommend this hotel !
Stayed 1 night in Mar 2025

8/10 Good

Oleg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Stayed 3 nights in Mar 2025

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staffs, great food. Highly recommended!
Stayed 2 nights in Jan 2025

10/10 Excellent

Orna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

CHEOLKYU, LITCHFIELD PARK

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic view and peaceful environment
Stayed 1 night in Dec 2024

2/10 Terrible

Hidenori

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost
Stayed 1 night in Jan 2025

10/10 Excellent

Marshall

Stayed 2 nights in Nov 2024

10/10 Excellent

Deisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
Stayed 2 nights in Dec 2024

8/10 Good

Gloria

Stayed 2 nights in May 2024