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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Suite, 2 Single Beds, River View (Private Hot Spring) | Property amenity
Standard Room, 2 Single Beds, River View (Private Hot Spring) | 1 bedroom, down duvets, minibar, in-room safe
Exterior
Balcony view
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Hakone Gora Park
    ‪9 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Ōwakudani
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds (Private Hot Spring)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds (Private Hot Spring)

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed (Private Hot Spring)

9.6 out of 10
Exceptional
(11 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, down duvets, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring) | 1 bedroom, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring) | 1 bedroom, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(34 reviews)
  • 36 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | 1 bedroom, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(25 reviews)
  • 36 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring) | 1 bedroom, down duvets, minibar, in-room safe

Suite, 2 Single Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(3 reviews)
  • 76 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries

Suite, 1 King Bed (Private Hot Spring)

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Indigo Hakone Gora by IHG

Luxury hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services and dry cleaning.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 50-inch flat-screen televisions come with digital channels and smart speakers. Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Hakone Gora by IHG. During your stay, you're just a quick walk from Miyagino Hayakawa Breakwater Cherry Blossoms. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes hot springs and a 24-hour gym
  • Guests love the restaurant and breakfast
  • 12 minutes by foot from Hakone Gora Park and a 2-minute drive from Hakone Open Air Museum
Hotel Indigo Hakone Gora by IHG offers its guests hot springs and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and concierge services are also featured at the luxury Hotel Indigo Hakone Gora by IHG. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Riverside Kitchen & Bar – This restaurant serves breakfast, lunch and dinner.
Riverside Kitchen & Bar – On-site bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 39 ºC
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Smart speaker

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4900 for adults and from JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Reviews

Hotel Indigo Hakone Gora by IHG Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 657 out of 843 reviews
Rating 8 - Good. 123 out of 843 reviews
Rating 6 - Okay. 35 out of 843 reviews
Rating 4 - Poor. 17 out of 843 reviews
Rating 2 - Terrible. 11 out of 843 reviews

Reviews

10/10 Excellent

Saiid, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This comment is not related to the property. I am a very long time member of the IGH and even have the IGH one reward mastercaed. Sometimes, when I travel I find better deals on other websites, like expedia and if I find an IGH property I definitely chose it, like this time, hotel indigo hakone gora. It is not fair that because I chose a different website, I do not get points for my stay. Please consider this.
Stayed 2 nights in Jun 2025

4/10 Poor

Huntae

Not a modern onsen hotel

Disappointed ryokan style modern hotel Onsen space is more like city spa Nothing relate with local enviroment
Stayed 1 night in Jun 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Free shuttle to Gora station. Room was great. plug outlets were not in convenient places. Footbath were nice near bar. Good selection for persons not used to Japanese food. Location is isolated and local restaurants only accepted cash. We found taxi best way to travel to resraurants.
Stayed 3 nights in Jun 2025

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

ROSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great amenities
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebecca

Stayed 1 night in May 2025

10/10 Excellent

Anastasiya, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, welcoming. Staff and service is amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. The view on the balcony was superb. Staff were super friendly and helpful. Would definitely come back.
Stayed 1 night in May 2025

10/10 Excellent

Rachel

Stayed 2 nights in May 2025

10/10 Excellent

ALLEN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and its amenties and restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with excellent staff.
Stayed 2 nights in May 2025

8/10 Good

Armine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent restaurant (lunch and dinner 10/10, breakfast buffet was 7/10). We had a private onsen river view
Stayed 2 nights in May 2025

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Too expensive for what it offers. For the price per night, I expected far more. Let me be absolutely clear: the hospitality was above and beyond—staff were kind, responsive, and generous with their time. But the amenities? Not so much. The property has a Western-style, Colorado-hipster aesthetic that now feels a bit tired and dusty around the edges. It could use a refresh. It is also quite clearly not a Japanese-run hotel. The automatic 15% tip added to the restaurant bill is out of step with local norms—tipping is not customary in Japan, and this felt presumptuous at best. The clientele skews foreign, with some guests louder and more entitled than others. If you are looking for a Japanese experience, this is not it. Again, I appreciated the genuine hospitality, but this feels like a foreign-operated chain hotel charging an exorbitant rate for an underwhelming stay. Not worth the price. PS: If you want luxurious, try Fufu (although a tad more expensive).
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a convenient location

Very nice hotel - we liked the room design, the onsen (the only time we could bathe together as it wasn't single sex), the footbath overlooking the river and the cocktails. We ate dinner one night (simple grill and just avoid the wagyu if you don't want to pay a lot) which was good. There is a brand new huge sushi restaurant 2 minutes walk away which was great and also a 7-11 (open 24 hours) if you want a lighter breakfast than the buffet the hotel offers (the only negative - I wish hotels would offer a simple breakfast option not just a buffet). The hotel was convenient for public transport (bus stop 2 mins walk away) and has a great shuttle service during the day, including to/from Odawara.
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Stayed 2 nights in May 2025

10/10 Excellent

Arzhane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was flawless including the staff who all were multi lingual
Stayed 1 night in May 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, loved in ensuite onsen as well as public onsen. Staff attentive and friendly Close to Gora station (by shuttle or uphill walk) and access to many attractions. We arrived at
Stayed 2 nights in May 2025

2/10 Terrible

pedro, miami

Liked: Cleanliness, staff & service, property conditions & facilities
El Hotel esta en medio de la nada, y fuera del Hoyel lo poco que puedes encontrar para comer o caminar un rato cierra a las 5
Stayed 1 night in May 2025

6/10 Okay

Kaitlin

Stayed 3 nights in May 2025

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay in Hakone. All the staff were very helpful the hotel onsen and private onsen on our balcony were bliss! I wish l had realised we could have got a train to Gora station and then ask for the hotel to send a car to pick us up. The shuttle is less frequent
Stayed 2 nights in May 2025

10/10 Excellent

Lizz

Stayed 1 night in May 2025

8/10 Good

Mumo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is amazing, and the room is very clean. I would’ve liked more Japanese food within the restaurant, but my overall experience was excellent. The staff really helped us navigate the city.
Stayed 2 nights in May 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but not for me

Hotel was fine. A bit overpriced. Location was out of the way and not that beautiful in terms of natural beauty. Onsen was cheesy
Stayed 2 nights in May 2025