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Hotel Indigo Hakone Gora by IHG

Property class: 4.5

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Suite, 2 Single Beds, River View (Private Hot Spring) | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries
Courtyard
Suite, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated
Exterior
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪9 min walk‬
  • Place, Hakone Open Air Museum
    ‪20 min walk‬

Room options

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Standard Room, 1 King Bed (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Private Hot Spring)

9.6 out of 10
Exceptional
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds (Private Hot Spring)

9.0 out of 10
Wonderful
(15 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Suite, 2 Single Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(30 reviews)
  • River view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(38 reviews)
  • River view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

A modern hotel room with a large bed, a sofa, a dining area, and a view of the outdoors.

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

9.8 out of 10
Exceptional
(14 reviews)
  • River view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries

Suite, 1 King Bed (Private Hot Spring)

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Indigo Hakone Gora by IHG

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a sauna, 24-hour room service and concierge services.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 50-inch flat-screen televisions come with digital channels and smart speakers. Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Hakone Gora by IHG. During your stay, you're just a quick walk from Miyagino Hayakawa Breakwater Cherry Blossoms. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes hot springs, a 24-hour gym and a sauna
  • Guests love the breakfast and restaurant
  • 12 minutes by foot from Hakone Gora Park and a 2-minute drive from Hakone Open Air Museum
  • Free train station pick-up and train station drop-off shuttle service
Hotel Indigo Hakone Gora by IHG offers its guests hot springs, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Hakone Gora by IHG. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Riverside Kitchen & Bar – This restaurant serves breakfast, lunch and dinner.
Riverside Kitchen & Bar – On-site bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 10:00 AM to 6:00 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring
  • Sauna

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 39 ºC
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Smart speaker

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4900 for adults and from JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Hotel Indigo Hakone Gora by IHG offers transfers from the train station. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1002 reviews
Rating 8 - Good. 138 out of 1002 reviews
Rating 6 - Okay. 43 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Markiesha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10
Stayed 2 nights in Jan 2026

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff were very attentive and kind. Rooms were beautiful. Thankful for the shuttle for Odawara station and the drivers to Gora station. We enjoyed our stay very much!
Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Stayed 1 night in Jan 2026

6/10 Okay

Misato

Stayed 1 night in Jan 2026

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, amenities
It’s a short stay and everything was very nice !
Stayed 1 night in Dec 2025

10/10 Excellent

Raymond

Stayed 3 nights in Dec 2025

10/10 Excellent

Munita

Staff were incredible, very helpful and accommodating.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful rooms and grounds, so close to all that Hakone has to offer- with convenient pick up and drop off. Really helpful, especially when some weather changed our plans.
Stayed 1 night in Sep 2025

10/10 Excellent

Yer

Stayed 2 nights in Jan 2026

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and the room were very comfortable. The staff were outstanding.
Stayed 2 nights in Jan 2026

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a really nice hotel. We expected it to be a tranquil ryokan, but it instead had more of a resort feel with a lot of families using the spa area. It’s also not out in the hills, instead the rooms face houses and shops. Despite these surprises the room was amazing, the staff were excellent and the food was divine. Just noting so that others aren’t surprised.
Stayed 2 nights in Dec 2025

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness
The room was fantastic! If you want to sleep well, sleep on these beds. The food is really good. Make reservations for dinner and activities. Get a room with a view!
Stayed 1 night in Dec 2025

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great connecting rooms. Helpful staff.
Stayed 3 nights in Dec 2025

6/10 Okay

SANG SOO, Torrance

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I expect Japanese style hot spring hotel for relax but it was not as normal American standard resort including hotel facility and food.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Hakone . The in room onsen was wonderful. Highly recommend this hotel when visiting this area.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff services and how polite and understanding everyone is
Stayed 1 night in Dec 2025

10/10 Excellent

get nee

Stayed 3 nights in Dec 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely. clean, comfortable and very cozy
Stayed 1 night in Dec 2025

10/10 Excellent

Kamrie

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Metoo

Stayed 1 night in Dec 2025

10/10 Excellent

Art

Stayed 1 night in Dec 2025

10/10 Excellent

indervir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tubs are great, room layout is perfect for private hot tub use. Staff was awesome especially bartender Yasuke.
Stayed 1 night in Dec 2025

10/10 Excellent

Olivia Faye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was stunning, large and very luxurious. The staff were fantastic and the free shuttle bus into Gora was so handy.
Stayed 1 night in Sep 2025

10/10 Excellent

Ji Hin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent stay here at Hotel Indigo Hakone. The staff were incredibly helpful and courteous. They speak excellent English as well. The lounge area is nice. The room is even nicer. Big and spacious. Amenities are great and there’s a Nespresso machine. The private onsen is big and clean. The HVAC is too silent which led us to think it wasn’t functioning. But it actually was. Overall I highly recommend this location. And I highly recommend you rent a car instead of taking public transportation.
Stayed 2 nights in Dec 2025