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Livemax Resort Hakone Ashinoko

3.5 star property

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Modern Western Suite Japanese Western Room with Open-air Bath, Smoking | Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Outdoor dining
Modern Western Suite Japanese Western Room with Open-air Bath, Smoking | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Motohakone 159-171, Ashigarashimo-gun, Hakone, Kanagawa, 250-0522
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪10 min walk‬

Room options

View all photos for Modern Western Deluxe Room with Open-air Bath, Smoking

Modern Western Deluxe Room with Open-air Bath, Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Modern Western Deluxe Room with Open-air Bath, Smoking

  • 33 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Japanese Style Superior Room with Open-air Bath, Non Smoking

Japanese Style Superior Room with Open-air Bath, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Japanese Style Superior Room with Open-air Bath, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Deluxe Twin Room, Smoking, Hot Tub

Deluxe Twin Room, Smoking, Hot Tub | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Smoking, Hot Tub

  • 35 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Modern Western Style Superior Room with Open-air Bath, Non Smoking

Modern Western Style Superior Room with Open-air Bath, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Modern Western Style Superior Room with Open-air Bath, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Single Beds and 2 Single Futons

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Modern Western-Style Room with Open-air Bath, Smoking

Modern Western-Style Room with Open-air Bath, Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Modern Western-Style Room with Open-air Bath, Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds

Similar properties

Public bath
Livemax Resort Hakone Sengokuhara
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.4 out of 5, 64 reviews
Livemax Resort Hakone Sengokuhara

About this property

Livemax Resort Hakone Ashinoko

Hotel with free parking, near Lake Ashi
A restaurant, a bar/lounge and a sauna are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk and an arcade/games room.
Livemax Resort Hakone Ashinoko offers 27 air-conditioned accommodations with Hot tubs and a safe. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers. This Hakone hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
Our customers tell us that they can't get enough of the helpful staff at Livemax Resort Hakone Ashinoko. During your stay, you're just a quick walk from Sengokuhara Onsen. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a lift and a terrace
  • On-site recreation includes hot springs and a sauna
  • Just a 2-minute drive from Lake Ashi and a few minutes from Ōwakudani
Livemax Resort Hakone Ashinoko offers its guests hot springs and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and an arcade/games room are also featured at Livemax Resort Hakone Ashinoko. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Livemax Resort Hakone Ashinoko has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 1,500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 3,000; reservation required

Things to do

  • Arcade/game room
  • Hot springs
  • Hot tub
  • Karaoke
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift (180 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500.00 per person
  • Hosted evening meal: JPY 3000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

LiVEMAX RESORT Ashinoko
LiVEMAX Hakone Ashinoko
LiVEMAX Ashinoko
Livemax Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel
Livemax Resort Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel Hakone

Livemax Resort Hakone Ashinoko Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 127 reviews
Rating 8 - Good. 39 out of 127 reviews
Rating 6 - Okay. 30 out of 127 reviews
Rating 4 - Poor. 14 out of 127 reviews
Rating 2 - Terrible. 9 out of 127 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.
Stayed 1 night in Oct 2025

10/10 Excellent

Laarni

Stayed 2 nights in Jun 2025

2/10 Terrible

Brianna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.
Stayed 2 nights in Apr 2025

2/10 Terrible

Annie

Stayed 1 night in Mar 2025

8/10 Good

brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.
Stayed 1 night in Mar 2025

8/10 Good

Ignacio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.
Stayed 1 night in Mar 2025

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Hermanas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Johnathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good rooms with a nice staff just an old building and limited transportation options
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Shale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is difficult to find this place but the room I got is very large with bath tub
Stayed 2 nights in Sep 2024

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price
Stayed 1 night in Sep 2024

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

In desperate need of maintenance.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator). Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). The resort is quite remote and there are no amenities or stores near by. Personal onsen in room was DIRTY to the MAX, so was the comforter.
The patio as you enter hotel. Exposed nails everywhere!
An example of how water logged everything was. Floor was dangerously waterlogged.
Entry to the public onsen. Eeesh.
Stayed 3 nights in May 2024

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost scary.

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.
The patio as you enter hotel. Exposed nails everywhere!
An example of how water logged everything was. Floor was dangerously waterlogged.
Entry to the public onsen. Eeesh.
Stayed 3 nights in May 2024

10/10 Excellent

PhuongDuyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a such a good place to have a quiet and relax vacation. I could only to stay one night, and wish I could stay longer. Highly recommend to book a room with private bath and all meals included.
Stayed 1 night in May 2024

4/10 Poor

nicola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.
Stayed 2 nights in May 2024

6/10 Okay

Soryn

Travelled with partner
Liked: Amenities
Not much around the property (food/dining), a bit difficult to get too.
Stayed 1 night in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing for the price, the staff were friendly and the private onsen was great!
Stayed 1 night in Apr 2024

8/10 Good

Beltran, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Maria Foteini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

Saya Marta

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Juliana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.