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Livemax Resort Hakone Sengokuhara

3.0 star property

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Photo gallery for Livemax Resort Hakone Sengokuhara

A spa area with a large window, a stone wall, and a wooden bench.
A hotel room with two beds, a sliding glass door leading to a balcony, and a large mirror on the wall.
A modern living room with a sofa set, a coffee table, and a flat-screen TV.
A modern bathroom with a large bathtub, a bed with white bedding, and a glass shower enclosure.
Two people dining at a table with a view of a mountainous landscape through large windows.

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Sengokuhara 1283-87, Hakone, Kanagawa-ken, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪4 min walk‬

Room options

View all photos for Room

A modern hotel room with a desk, chair, bed, and large windows.

Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for Japanese style superior room with open-air bath, Smoking

A hotel room with a large bed, a desk, and a window with a view of a mountain and trees.

Japanese style superior room with open-air bath, Smoking

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Modern western style superior room with open-air bath, Smoking

A hotel room with two beds, a mirror, a chair, and a small table.

Modern western style superior room with open-air bath, Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Japanese style junior suit room with open-air bath, Smoking

A hotel room with a bed, a sofa, a dining table, and a wooden floor.

Japanese style junior suit room with open-air bath, Smoking

  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 3 Large Single Futons
  • Free Wi-Fi

View all photos for [Premium Suite Japanese-Western Room] 66 Square Meters, Shigaraki-yaki Open-air Bath Smoking

A hotel room with two beds, a large mirror, a wardrobe, and a desk.

[Premium Suite Japanese-Western Room] 66 Square Meters, Shigaraki-yaki Open-air Bath Smoking

  • Sleeps 5
  • 3 Single Futons and 2 Double Beds
  • Free Wi-Fi

View all photos for Premium suite japanese western room with open-air bath, Smoking

A hotel room with two beds, a sliding glass door leading to a balcony, and a large mirror on the wall.

Premium suite japanese western room with open-air bath, Smoking

  • Mountain view
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 3 Large Single Futons
  • Free Wi-Fi

View all photos for Comfort Room

A hotel room with a bed, a sofa, a dining table, and a wooden floor.

Comfort Room

  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 3 Large Single Futons
  • Free Wi-Fi

View all photos for Modern western style room with open-air bath, Smoking

Modern western style room with open-air bath, Smoking | Premium bedding, desk, free WiFi, bed sheets

Modern western style room with open-air bath, Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin, Semi-Open-Air-Bath

A hotel room with a large bed, two wall-mounted lights, a view through a window with a decorative screen, and a desk with a chair.

Superior Twin, Semi-Open-Air-Bath

  • Sleeps 4
  • 4 Double Futons
  • Free Wi-Fi

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About this property

Livemax Resort Hakone Sengokuhara

Along with a full-service spa, this ryokan has a restaurant and spa services. WiFi in public areas is free.
Livemax Resort Hakone Sengokuhara offers 12 accommodations with indoor private hot tubs and complimentary slippers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, spring water baths, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa, 温泉. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are 2 hot springs open between 3:00 PM and midnight.

During your stay at Livemax Resort Hakone Sengokuhara, you're just a quick walk from Sengokuhara Onsen. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Japanese breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • On-site recreation includes hot springs
  • Just a 4-minute drive from Ōwakudani and 9 minutes from Lake Ashi
There's a restaurant on site. Public spaces have free WiFi. As a guest of Livemax Resort Hakone Sengokuhara, you'll find a full-service spa and hot springs. Spa services and karaoke are also featured at Livemax Resort Hakone Sengokuhara.

Smoking is allowed in designated areas at this 3-star Hakone ryokan.

For a fee, guests can enjoy a Japanese breakfast daily from 7:00 AM to 9:00 AM.
Livemax Resort Hakone Sengokuhara has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,300 per person
  • A restaurant

Things to do

  • 2 hot springs
  • Full-service spa
  • Karaoke
  • Table tennis

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In a nature reserve
  • In the mountains

Full-service spa

  • 2 hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 40 ºC
  • Hot tub
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 3300 per person
  • Late check-in fee for check-in between 11:00 AM and noon
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility
This property accepts credit cards, debit cards and cash
Cashless transactions are available
The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to midnight.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Livemax Resort Sengokuhara
Livemax Hakone Sengokuhara
Livemax Sengokuhara
Livemax Hakone Sengokuhara
Livemax Resort Hakone Sengokuhara Ryokan
Livemax Resort Hakone Sengokuhara Hakone
Livemax Resort Hakone Sengokuhara Ryokan Hakone

Livemax Resort Hakone Sengokuhara Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 66 reviews
Rating 8 - Good. 19 out of 66 reviews
Rating 6 - Okay. 17 out of 66 reviews
Rating 4 - Poor. 10 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Zachariah

Liked: Staff & service, amenities
I really liked the onsen and the in room onsen. The property area seems kind of dangerous if it snows but it’s in a nice somewhat secluded place. Wish it had mover of a view from my room when using the in room onsen.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Victor

Liked: Staff & service
The place could use a little update and cleaning but the food and services make up on what it’s lacking. The room we selected was large and it’s nice to have a large bathtub. The entrance is a little steep and if taking public transportation like us the walk into the property is uphill (dark at night with little lightning in the area)
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Debby

Liked: Staff & service, property conditions & facilities, room comfort
Need a car to hotel. Kind of far away from bus stop and is uphill. Very country feel. Good to stay without noisy. Chef is good and food is delicious. Room is not very clean. Need some hooks in toilet and bathing area.
Stayed 2 nights in Apr 2023
Verified review

6/10 Okay

Julian

Liked: Cleanliness, staff & service, amenities
Staff were extremely cordial. Getting to the accommodation via public transport can be a bit of a penance as you can either take a bus or a taxi however i found taking the bus to be the only option as there were limited taxis in the area and waited roughly 10mins to find one. Upon leaving the bus stop you'll find yourself walking up multiple hills to finally reach your destination. I strongly recommend bringing a car. A decent stay overall.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Weston

Disliked: Staff & service, property conditions & facilities
Unless you have a car this property is not ideal. As well staff were unwilling to let us into the restaurant and charged us extra after our stay to use the Onsen
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Wing Chong

the traffic not good
Stayed 2 nights in Mar 2024
Verified review

4/10 Poor

Jory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It started strangely as we arrived to the building and rang the doorbell and called out. Nobody answered, though we could hear voices. Then someone finally came we saw that they were sitting about 3 feet away as we knocked and rang the bell. We selected these accommodations because many others were booked, and this was one of the only listed with a restaurant. As we checked in we were informed you have
Stayed 1 night in Dec 2023
Verified review

8/10 Good

tohokou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入り口が狭いし高すぎるのと、駐車スペースが狭く停めにくい それ以外は値段の割にとてもよかった
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Shion

Liked: Cleanliness, amenities
まずは、想像した以上にすごいところにありました。 急な坂道を10分弱登り続け、狭めの石段を上りさらに螺旋階段を上がった先にフロントでした。 ほとんどのスタッフさんが海外の方でしたが、言葉遣いや所作も丁寧で迅速でした。食事中も常にスタッフさんがいるので空いたお皿をサッと下げてくれたり、ビールやご飯のおかわりもしやすかったですし、ご飯も夜も朝も本当に豪華だったので、高級レストランにいるような感覚でした。細かいところの清掃と他の口コミにありますが、私達的には許容範囲で強いて言えば芳香剤の香りがどの部屋も強く感じるかなくらいです。総合的には各地の日本人スタッフが多くいるホテルよりスタッフさんの対応もよく、部屋のアメニティもクレンジングと化粧水乳液の他にボディミルクやヘアミルクもあり豊富で満足でした。
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Yoshikazu

Disliked: Cleanliness, amenities, property conditions & facilities
駐車場・歩道等が整備されていない
Stayed 1 night in Aug 2025
Verified review

8/10 Good

たなかけいこ

Liked: Cleanliness, staff & service
外国のスタッフさんが対応して下さりましたが、非常に丁寧に接客してくださり、気持ちよく宿泊することが出来ました。 ただ泊まった部屋のお風呂を楽しみにしてたんですが、網戸の外に大きな蜂の巣が出来ていて怖かったです。 それ以外はベッドも広く寝る際も凄く心地よかったです。
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

ヤスノ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋付き露天風呂は快適で、お部屋も良かったです。 そして、ご飯はオプションで付けるべき！ 味もボリュームもコスパ最高です！！ また、来たいです。
Stayed 1 night in Jul 2025
Verified review

8/10 Good

YUKO

Liked: Cleanliness, staff & service, amenities
フロントへの電話がつながりにくいのが少し残念だったけど、他は問題なく静かにのんびりと過ごせた。部屋のお風呂も良かったです。
Stayed 1 night in May 2025
Verified review

10/10 Excellent

しょう

Liked: Property conditions & facilities
Disliked: Cleanliness
手のひらくらいの蜘蛛が出ました。 クレームではないですが、周りが森なので仕方ないかなと思います。泊まる方は要注意かと。
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

車1人旅ならおすすめです

駐車した途端にお迎えの方が登場。電気自動車で坂上の建物入り口まで乗せてもらいチェックイン。従業員の方はとても丁寧でした。外国生まれと聞きましたが、敬語丁寧かつ全て任せられる安心感ありました。食事は研修会の晩餐イメージの種類ですが、出来立てをタイミングを相談してくださって配膳され美味しくいただきました。値段以上と思いました。部屋は２人なら狭いですが1人旅なら部屋に温泉風呂あり、快適です。 難点は、ゆったり散歩には急すぎる斜面に位置する事、空調の音が大きすぎたこと。
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

hidemitsu

大浴場の男湯ロッカーの鍵が回らず開閉に苦労した
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Takashi

Liked: Cleanliness, staff & service
食事がもう少し豪華な方が良いと思います。
Stayed 1 night in May 2024
Verified review

8/10 Good

Shouichi

Liked: Staff & service, amenities, property conditions & facilities
客室風呂が最高でした。 掃除がもうすこし細部に行き届いていれば 満点です。
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

??

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
駐車場からホテル迄の坂が非常にきつく、年寄りには無理です
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Satoru

Disliked: Cleanliness, property conditions & facilities
とにかく汚い
Verified review

8/10 Good

まさゆき

もう少し部屋の隅々まで清掃するといいと思います。 例えば窓ガラス、窓レール、部屋の隅っこ。大きな蜘蛛も居ました。
Stayed 1 night in May 2023
Verified review

6/10 Okay

yoichi

Disliked: Cleanliness, amenities, property conditions & facilities
仙石原の少し高い場所にある、元保養所(10部屋？)を改装したと思われるホテルで、施設はくたびれた感は否めません。 バス停から歩くとかなり遠く急な坂を上がるので、車で行くかタクシー利用をオススメします。ホテル至近駐車場は駐車台数も少なく予約しないと遠い所になるみたいです。 客室露天風呂は仙石原温泉街を眺めながら入れでとてもリラックス出来ました。大浴場も小さいながらあり、客室露天風呂があるせいか此方もほぼ1人で利用できました。 料理はバイキングではありませんが、美味しく頂けました。 少し残念なのは客室の見えにくいところですが、ジュースの蓋等あったりなど館内清掃が行き届いていないところは気になりました。
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Jinwon

Liked: Staff & service, amenities
店員さんたちが海外から来た方々でもとても親切だった。
Stayed 2 nights in Aug 2022
Verified review

4/10 Poor

??

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
先日、連れと二人で宿泊しました。 順番にレビューしていきますので、少々長めです。 前日に確認の電話がありましたが、日本人ではなく、若干質問の回答があやふやでした。 ホテルの住所に辿り着き、 エントランスに着くまではほぼ階段です。 足の不自由な方は厳しいと思います。 受付の際、スタッフの方は日本人ではありませんでした。 また、そのスタッフの方は予約した本人ではなく連れにだけ説明をし、連れにガン飛ばしてる感じでこちらとしてはとても不快でした。もしツレが何か言ったら喧嘩が始まりそうな感じでした。 部屋は『シティビュー』にしました。 正直清潔感はなかったけど、 広いベッドでゆったり寝られて良かったし、 部屋のお風呂はちょっとカビ臭かったけど開放感があり良かったですね。 ご飯はどなたもほぼ高評価の通り、 全部がとても美味しかったです！！ 床に落とし物をした際、床に虫の死骸やゴミなど凄かったけど、人手が足りないのかなぁ…と言う印象です。 また、食堂での接客対応は皆さまとても良かったです。 ちなみに私たちが確認出来た中で日本人はお一人だけでした。 大浴場は比較的良かったですが、 男性か女性かどちらかがお湯を使っているとシャワーがほぼ出ない笑 シャンプー流し終わるのも１０分はかかった。寒かったです笑 だけど、温泉の効能はとても良く、私も連れも肌がとてもすべすべになって、 疲れもしっかり取れました！！ 総合的にお食事と温泉の質は良かったけど、それ以外は…でしたね。 どちらにしても、 宿泊時はお世話になりました。 ありがとうございました。
Stayed 1 night in Aug 2022
Verified review

8/10 Good

みさき

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
自然豊かでよかった。
Stayed 1 night in Aug 2022