2/10 Terrible
Wen
Travelled with family
31 Oct 2025
As a loyal member of Marriott, I am very disappointed with this hotel:
1. I informed the front desk that my checkout time would be 12 noon, and they agreed. However, they knocked on my door around 10am and then called before 11am.
2. The front desk told me lunch would be served around 11:20am. When I arrived at the restaurant, there was no staff present—just guests sitting around. We found a table and sat down. When I went to the concierge for information, I was told we were not allowed to sit at that table. I had to leave without eating.
3. At the valet, they took my ticket and forgot about us. We waited in cold, windy weather for 20 minutes before they realized their mistake.
4. I arrived around 4pm yesterday, but my room was not ready. I had to wait over an hour.
It was my birthday and no one cared. It was my worst birthday trip ever. I feel disrespected by this experience and will not be returning.
Wen
Stayed 1 night in Oct 2025




































