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Okura Act City Hotel Hamamatsu

4.5 star property

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
View from room
Lobby lounge
Banquet hall
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

View in a map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Place, Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Place, Hamamatsu Castle
    ‪18 min walk‬
  • Place, Hamamatsu Arena
    ‪3 min drive‬
  • Airport, Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪47 min drive‬

Room options

View all photos for Premium Comfort Single Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Single Non-Smoking

  • Sleeps 1

View all photos for Premium Comfort Casual Twin Room

Coffee and/or coffee maker

Premium Comfort Casual Twin Room

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Twin Room, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • City view
  • Sleeps 1
  • 2 Single Beds

View all photos for Corner Double Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Smoking

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Corner Twin Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Smoking

  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite Room

Suite Room | 1 bedroom, in-room safe, desk, soundproofing

Suite Room

  • 88 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Triple Room, Non Smoking

  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Triple Room

Combined shower/bathtub, free toiletries, hair dryer, slippers

Premier Comfort Floor Triple Room

  • Sleeps 3

View all photos for Premier Comfort Floor Twin Room

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room

  • Sleeps 2

View all photos for Corner Room

1 bedroom, in-room safe, desk, soundproofing

Corner Room

  • Sleeps 2

View all photos for Deluxe Single Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Non Smoking

  • Sleeps 1

View all photos for Deluxe Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Smoking

  • Sleeps 1

View all photos for Corner Double Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Smoking

  • Sleeps 2

View all photos for Corner Double Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Smoking

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

View all photos for [Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

Combined shower/bathtub, free toiletries, hair dryer, slippers

[Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

  • Sleeps 2

View all photos for Premium Comfort Corner Double Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

View all photos for Premier Comfort Deluxe Twin Room Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Floor Single Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Single Room Non-smoking

  • Sleeps 1

View all photos for Standard Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Single Smoking

  • Sleeps 1

View all photos for Standard Floor Deluxe Twin room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Deluxe Twin room Non-smoking

  • Sleeps 2

View all photos for Suite

Living area | TV, pay films

Suite

  • Sleeps 2

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Front of property
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About this property

Okura Act City Hotel Hamamatsu

Luxury hotel connected to the convention centre in Hamamatsu with 3 restaurants
Along with 3 restaurants, this hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Okura Act City Hotel Hamamatsu offers 322 air-conditioned accommodations with a safe and complimentary slippers. Televisions come with pay-per-view films.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. This Hamamatsu hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Okura Act City Hotel Hamamatsu. During your stay, you'll be connected to the convention centre and just a quick walk from Act Tower. Enjoy features like free WiFi in public areas, plus 3 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Enjoy Italian cuisine while dining at レストラン フィガロ
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the proximity to public transport and the overall condition of the property
  • Steps from Act Tower and Hamamatsu Museum of Musical Instruments
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. WiFi is free in public spaces. The luxury Okura Act City Hotel Hamamatsu also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hamamatsu hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
レストラン フィガロ – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
中国料理 桃花林 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ – This café only serves light fare. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1001 reviews
Rating 8 - Good. 271 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shigenori, Monroe

Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2025

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

8/10 Good

Corin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025

8/10 Good

Paul, Bedford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

8/10 Good

Kyoko

Business traveller
Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025

10/10 Excellent

Keiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Stayed 2 nights in May 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Stayed 1 night in Apr 2025

8/10 Good

kenji

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherry, Black Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Naga Hari Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Toby

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jimmy

Stayed 6 nights in Dec 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024