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Holiday Inn Express Hamilton Upper James by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hamilton Upper James by IHG

Exterior
Free daily buffet breakfast
1 bedroom, in-room safe, iron/ironing board, free WiFi
Point of interest
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Parking included
  • Pet-friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1276 Upper James St, Hamilton, ON, L9C 3B3
  • Mohawk College
    ‪3 min drive‬
  • TD Coliseum
    ‪8 min drive‬
  • McMaster University
    ‪8 min drive‬
  • Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Bathroom | Towels

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hamilton Upper James by IHG

Hotel in Hamilton with free breakfast and 24-hour front desk
A 24-hour front desk, free breakfast and free self-parking are available at this smoke-free hotel. WiFi in public areas is free.
Holiday Inn Express Hamilton Upper James by IHG offers 105 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access.
During your stay at Holiday Inn Express Hamilton Upper James by IHG, you'll be close to TD Coliseum. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • 8 minutes by car from TD Coliseum and 11 minutes from McMaster University
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.

This Hamilton hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Conveniences

  • 24-hour front desk

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hamilton Upper James by IHG Hotel
Holiday Inn Express Hamilton Upper James an IHG Hotel
Holiday Inn Express Hamilton Upper James by IHG Hamilton
Holiday Inn Express Hamilton Upper James by IHG Hotel Hamilton

Holiday Inn Express Hamilton Upper James by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 172 out of 255 reviews
Rating 8 - Good. 50 out of 255 reviews
Rating 6 - Okay. 12 out of 255 reviews
Rating 4 - Poor. 9 out of 255 reviews
Rating 2 - Terrible. 12 out of 255 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 1 night in May 2025

10/10 Excellent

Wayne, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and fresh. Front staff amazing
Stayed 1 night in May 2025

10/10 Excellent

Arthur

Stayed 1 night in May 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very new and clean, friendly and accomodating service, a good free breakfast. Just stayed one night for a funeral. Really appreciated the simplicity of the facilities.
Stayed 1 night in May 2025

10/10 Excellent

Donald

Stayed 2 nights in May 2025

2/10 Terrible

jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Nice rooms! Good breakfast!
Stayed 2 nights in May 2025

8/10 Good

Fiona

Stayed 1 night in May 2025

10/10 Excellent

Kasia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff thank you so much for that. The breakfast was awesome. The cleanliness was wow definitely will recommend it and definitely if I ever come to Hamilton. This is my place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Linda

Stayed 1 night in May 2025

8/10 Good

Afina

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, nice personnel
Stayed 1 night in May 2025

10/10 Excellent

Donde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time
Stayed 1 night in May 2025

10/10 Excellent

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff , very nice room, great location
Stayed 2 nights in May 2025

10/10 Excellent

Nicole

Stayed 1 night in May 2025

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic customer service.
Stayed 1 night in May 2025

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our room and it was corrected by the management team.
Stayed 2 nights in May 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service !
Stayed 1 night in May 2025

8/10 Good

Ernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when travelling. Close to Hamilton airport.
Stayed 1 night in May 2025

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in May 2025

4/10 Poor

Jeovanny

Travelled with family and small children
Disliked: Amenities
The hotel itself is clean like any other holidays inn. First day I was there, my family and I were getting ready to go out and the fire alarm went off. My wife and I had to run out of the building with our 3 toddlers. one of the elevators wasn't working properly, The bathroom door lock was not working. Its a new building so there are lots of small issues they need to fix. there is no pool. I think so many little things happened that we don't think its worth paying $200 a night. Would not be coming back to this hotel
Stayed 2 nights in May 2025

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. Someone from their call center told me over the phone that I could pay the incidental deposit with my debit card, but when I arrived, the story changed. I was met by a very rude staff member who didn’t try to understand the issue or take responsibility for the mistake. All they did was repeat their policy over and over, instead of acknowledging that the problem started with their own team. I wasn’t looking for an argument—I needed a solution. Because of their misinformation, I was left without a place to stay. It was unacceptable and poorly handled.
Stayed 1 night in May 2025

10/10 Excellent

Bonnie, Thorold

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 13 rooms for a woman's conference and everything went so smoothly. HIE was amazing to deal with
Stayed 1 night in May 2025