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Staybridge Suites Hamilton Downtown by IHG

3.0 star property

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Photo gallery for Staybridge Suites Hamilton Downtown by IHG

Exterior
Point of interest
Exterior
Fridge, microwave, stovetop, coffee/tea maker
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pet-friendly
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
20 Caroline St S, Hamilton, ON, L8P0B1
  • Place, Hamilton Convention Centre
    ‪3 min walk‬
  • Place, Art Gallery of Hamilton
    ‪3 min walk‬
  • Place, TD Coliseum
    ‪5 min walk‬
  • Airport, Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Kitchen (Dining)

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Kitchen (Dining)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Kitchen (Dining)

Suite, 2 Bedrooms, Kitchen (Dining) | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Bedrooms, Kitchen (Dining)

9.2 out of 10
Wonderful
(9 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Transfer Shower, Kitchen (Mobility Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Transfer Shower, Kitchen (Mobility Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, Kitchen

Studio Suite, Kitchen | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, Kitchen

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, Transfer Shower, Kitchen (Mobility Accessible)

Studio Suite, Transfer Shower, Kitchen (Mobility Accessible) | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, Transfer Shower, Kitchen (Mobility Accessible)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed, Kitchen

Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed with Sofa bed, Kitchen

9.2 out of 10
Wonderful
(53 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony (Dining)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Balcony (Dining)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Kitchen (Dining)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower, Kitchen (Mobility Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Roll-in Shower, Kitchen (Mobility Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Exterior
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  • Pet-friendly
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includes taxes & fees
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About this property

Staybridge Suites Hamilton Downtown by IHG

Hotel with free breakfast, 6-minute walk to Hamilton Convention Centre
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free weekend breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour business centre, self parking and conference space are on-site. Limited housekeeping is available.
Staybridge Suites Hamilton Downtown by IHG offers 129 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Hamilton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on weekdays only.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they enjoy the free breakfast at Staybridge Suites Hamilton Downtown by IHG. During your stay, you're just a quick walk from Art Gallery of Hamilton. Enjoy features like free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free on-the-go breakfast served at weekends
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute walk from Art Gallery of Hamilton and 6 minutes on foot from Hamilton City Hall
  • Pets welcome for a fee
Staybridge Suites Hamilton Downtown by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served on weekends. WiFi is free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes conference space. Barbecue grills, tour/ticket assistance, and laundry facilities are also featured at Staybridge Suites Hamilton Downtown by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamilton hotel is smoke free.

Guests are served a free on-the-go breakfast on weekends from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 19.50 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekends 7:30 AM to 10:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,000 square feet of conference space

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 10 per pet, per night
  • Weight limit: 49 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 19.50 per night
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Hamilton Downtown
Staybridge Suites Hotel Hamilton Downtown
Staybridge Suites Hamilton - Downtown Ontario
Staybridge Suites Hamilton Downtown Hotel
Staybridge Suites Hamilton

Staybridge Suites Hamilton Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1004 reviews
Rating 8 - Good. 263 out of 1004 reviews
Rating 6 - Okay. 95 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Stayed 1 night in Sep 2025

10/10 Excellent

Marnix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Staff is friendly and helpful. Surrounding area in Hamilton is not the greatest.
Stayed 1 night in Sep 2025

4/10 Poor

Katherine Jenelle

Disliked: Property conditions & facilities
For the price, this wasn’t the best deal in downtown Hamilton. I had a number of issues with my keycard for my stay - also did not feel safe in that area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with partner, Travelled with group
Check in and room were fine. The area around was scary.
Stayed 1 night in Sep 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice getaway - perfect to hit up Hess village

We’ve stayed here before and based on its location and friendliness of staff we came back. Got the balcony room , which was great. The front desk staff were super friendly and the housekeeping staff were as well. Location to bars and restaurants great. While parts of the area of town are questionable I felt safe with the controlled entry and onsite parking.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice but the area around the hotel was scary with many homeless people in area right around the hotel. Did not feel safe walking outside of the hotel especially at night.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kathryn A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining in the walkable area outstanding
Stayed 1 night in Aug 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and Art Gallery of Hamilton
Stayed 1 night in Aug 2025

8/10 Good

Leaton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be included in the price or told upfront at booking. It was $20 extra and then the parking spaces were limited so we had to park in their overflow across the street...not good at all from a security perspective. And there would never be enough parking spaces on the hotel property as it was very very limited based on the hotel capacity. The bathroom sink is behind the bathroom entry door... not good.
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Stayed 1 night in Aug 2025

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities
I felt very unsafe outside of the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Josh

Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Kayla

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Aug 2025

6/10 Okay

Amir

Travelled with partner
Disliked: Staff & service
Homeless people around property, not a great neighborhood at all. $19.50 a day parking, not very professional, friendly receptionist. Ask and even tipped the room service attendant to change sheets and replace towels, she left the bag of towels without cleaning, changing sheets.
Stayed 2 nights in Aug 2025

10/10 Excellent

Malcolm

Stayed 2 nights in Aug 2025

2/10 Terrible

Kevin

Not at all safe area
Stayed 1 night in Jul 2025

8/10 Good

Bonnie

Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk
Stayed 1 night in Jul 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely welcoming hotel.

The hotel staff were so welcoming and couldn’t do enough for us. We were staying from the UK to attend a best friends funeral. I had a handwritten note from Diana the guest manager and that meant the world to me. The hospitality staff in the breakfast room were so friendly and the choices of fresh food were excellent. A lovely friendly atmosphere in the whole of the hotel was appreciated during our stay. Special mention goes to Tina, hotel manager and Janice on reception xx We made a decision to cut our stay short due to the surrounding area. NO FAULT OF HOTEL AT ALL. I wish Tina the best as she battles this situation. Bless you Tina for all you do.
Stayed 4 nights in Aug 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and had excellent amenities: the free breakfast, wifi, and fitness room/swimming pool, and outdoor patio. Having a in-suite kitchen is a big plus especially if you just want to eat-in and stay put for the evening. The central location is also a big plus, with nearby Jackson Square, King William Street restos/cafes and shopping along James St North. Was also able to visit the nearby Art Gallery of Hamilton (AGH) - amazing! The Art Crawl (2nd Fridays) was also a fun event to attend/participate in. Hamilton is really a great place for an affordable and quality weekend getaway. Love the burgeoning artist scene!
Stayed 2 nights in Aug 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is very professional, friendly and gave great advice for eating options near the hotel
Stayed 1 night in Aug 2025

4/10 Poor

Ashleigh

Liked: Cleanliness
Disliked: Staff & service

Noise and drugs.

Downtown hamilton is FULL of drug users and im from oshawa. A den was right outside my window. I was on the 3rd floor. There are no lines to park on the blavard in front of the hotel so i didnt know it was parking. The entrance door stays locked bc of the sketchy nabourhood. The lobby is on the second floor. Additional 20 bucks to park in the parking garage under the building but there are no spot. But there is parking across the street in a different parking garage from the 4th floor and up. Yet i got a warning on my windshield for parking there? The staff was amazing. The room smelt steongly like vinigar and mildew but went away when i turned the ac off. Had to unplug it bc it was too cold and the controle pad didnt work. After all that and i was very pleased with how clean it was. Also how i had a full kitchen(staying one night so didnt need it). The noise of the city was absolutly insane. I had earplugs in as well as a noice machine on my phone on full blast and i could still hear the motercycles, emergency sirens, and crappy cars echoing off the buildings. Breafast was amazing but i was so tired. Great hotel honestly but super duper sucky location.
Stayed 1 night in Aug 2025