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Azen Westlake Hotel Hanoi

Property class: 3

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Photo gallery for Azen Westlake Hotel Hanoi

A hotel with a modern facade, a prominent sign for 'Azon Westlake Hanoi,' and a well-lit entrance with a staircase leading to the lobby.
A hotel room with a large bed, two armchairs, a small table, a bench, and a painting on the wall.
A modern lobby with yellow sofas, a large bookshelf, and a decorative wooden screen.
A reception area with a yellow sofa, a coffee table, and decorative wall art.
A buffet setup with various food items, a coffee station, and a Christmas tree.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
156 P. Yen Phu,Tay Ho, Ha Noi, Ha Noi, 100000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Tran Quoc Pagoda
    ‪15 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪7 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, City View

A neatly made bed in a room with teal walls, a window, and a small table with apples and flowers.

Superior Double Room, 1 Queen Bed, City View

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Private Bathroom, City View

A hotel room with a large bed, a desk with a chair, a TV, and a wall with a floral mural.

Deluxe Room, 1 King Bed, Private Bathroom, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Garden View

A hotel room with a large bed, a wooden floor, a teal-colored headboard with floral designs, a white wall, and a wooden door.

Standard Double Room, Garden View

  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

A hotel room with a large bed, two armchairs, a small table, a bench, and a painting on the wall.

Deluxe Room, 2 Single Beds, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, City View

A hotel room with a large bed, two armchairs, a desk, and a TV.

Junior Double Room, 1 King Bed, City View

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed, Lakeside

A hotel room with a large bed, a desk, two chairs, a small table, and a view of the city through large windows.

Executive Double Room, 1 King Bed, Lakeside

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Multiple Beds, City View

A hotel room with two beds, a mural with birds and flowers, a TV, and a window with a view of greenery.

Deluxe Triple Room, Multiple Beds, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Premier Quadruple Room, City View

A hotel room with two beds, a pink headboard, a large painting, a TV, and a window with curtains.

Premier Quadruple Room, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

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About this property

Azen Westlake Hotel Hanoi

This hotel features 8 restaurants, a 24-hour business centre and coffee/tea in a common area. Additionally, spa services, a fridge in a common area and a business centre are on-site. Change of towels is available on request
Azen Westlake Hotel Hanoi offers 42 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
During your stay at Azen Westlake Hotel Hanoi, you're just a quick walk from West Lake. Features include 8 restaurants, a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at one of the 8 restaurants
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • 7 minutes by foot from West Lake and a 4-minute drive from Hoan Kiem Lake
  • Airport drop-off shuttle service available for a fee
There are 8 restaurants on site, along with a nearby corner/local shop. Business amenities include a 24-hour business centre, meeting rooms, and coworking spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Azen Westlake Hotel Hanoi.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

Azen Westlake Hotel Hanoi has 8 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • 8 restaurants
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting rooms

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (203 centimetre wide door)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Fan
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Azen Westlake Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for VND 250000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 300000 per vehicle (maximum occupancy 4)
  • Crib (infant bed) fee: VND 250000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Azen Westlake Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Azen Westlake Hotel Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 2 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 0 out of 8 reviews

8.8/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms cleaned daily, staff very curtious and friendly
Stayed 10 nights in Feb 2026
Verified review

10/10 Excellent

Sulav

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff were extra ordinary helpful. Location is not too far from old quarter and many shops within walkable distance. Overall a great experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, nice room! Very comfortable. Staff was tremendous and helpful. I’d stay here again in a heartbeat
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and good. Staff is nice. Everything is fine apart from the location. A little far from the old quarter. But in general it is great.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service
Das Hotel befindet sich aktuell im Umbau, viele Zimmer sind nicht bezugsfähig und man merkt auch viel von der Baustelle. In unserem Zimmer funktionierte beispielsweise auch die Klimaanlage nicht richtig und die Fenster waren noch nicht fertig saniert. Personal super freundlich und hilfsbereit und abgesehen von der Baustelle auch sauber! Für den Preis absolut ok.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室は基本的に清潔です。すべてのスタッフは親切かつ丁寧です。ホテルの立地はとてもいいです。周辺に美味しい店が多くて、ウエストレイクに近くて、カフェ店も多くてとても便利です。タクシーでold quarte(旧市街)まで15分ぐらいです。私は初めてベトナムに訪問するけど、マネジャーは色々やってくれて、ここに泊まったらとても安心でした！今度チャンスがあればまたここに泊まりたいです。一点だけ良くないのが泊まる期間中、ホテルはリフォームしているので、ホールにちょっとごちゃごちゃでした。現在は施工が終わりました。
Stayed 4 nights in Mar 2026