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Phoenix Legend Hotel

3.0 star property

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Photo gallery for Phoenix Legend Hotel

Reception
Reception
Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace
Front of property
Deluxe Family With Window | Minibar, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
14A Chan Cam Street-Hoan Kiem District, Hanoi Old Quarter, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Double Balcony

Minibar, in-room safe, desk, laptop workspace

Double Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Double Room, City View

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Family With Window

Deluxe Family With Window | Minibar, in-room safe, desk, laptop workspace

Deluxe Family With Window

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Quadruple with Window

Minibar, in-room safe, desk, laptop workspace

Superior Quadruple with Window

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior - 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior - 1 Double Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room, Balcony, City View

Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Double Room

Junior Double Room | Minibar, in-room safe, desk, laptop workspace

Junior Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room With Balcony

Minibar, in-room safe, desk, laptop workspace

Double Room With Balcony

  • Sleeps 2
  • Free Wi-Fi

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The price is €20
includes taxes & fees
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About this property

Phoenix Legend Hotel

A restaurant, a 24-hour business centre and spa services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning.
Phoenix Legend Hotel offers 25 air-conditioned accommodations with computers and minibars. 32-inch plasma televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Phoenix Legend Hotel, you're connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from St. Joseph's Cathedral of Hanoi and 7 minutes on foot from Hoan Kiem Lake
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Spa services, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Phoenix Legend Hotel.

This Art Deco Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Phoenix Legend Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 500 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: VND 230,000 for adults and VND 119,999 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Aromatherapy
  • Facials
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • Computer

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Phoenix Legend Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 230000 for adults and from VND 119999 for children
  • Airport shuttle fee: VND 357000 per vehicle (return)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts mobile payments and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Phoenix Legend Hotel offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Serendipity
Hanoi Serendipity Hotel
Hotel Serendipity
Hotel Serendipity Hanoi
Serendipity Hanoi
Serendipity Hotel
Serendipity Hotel Hanoi
Hanoi Serendipity Hotel
Phoenix Legend Hotel Hotel
Phoenix Legend Hotel Hanoi
Phoenix Legend Hotel Hotel Hanoi

Phoenix Legend Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 149 reviews
Rating 8 - Good. 38 out of 149 reviews
Rating 6 - Okay. 18 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 11 out of 149 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gerald

Liked: Amenities, property conditions & facilities
Clean room, helpful staff, and good location.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff, and quiet place
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean room, superior room lighting, and helpful staff.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, centrally located, rooms are definitely dated.. If you're looking for a place to crash and you're not too picky. It's a great location
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness
Clean room
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Binh

Disliked: Cleanliness, amenities, property conditions & facilities
The room was totally not ready for our arrival. For a quadruple room booking there were only 2 towels, 2 pairs of slippers, 2 bottle of water, coffe and tea were not replenished, etc.
Toilet tank broken
Sink strainer broken
Shower curtain broken
Shower head holder broken
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Tho

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Diem

Liked: Cleanliness
Disliked: Amenities
To eat breakfast, you have to walk to other location, and the food were limited
Stayed 4 nights in Aug 2023
Verified

2/10 Terrible

SAW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is under construction. It is very dirty and dusty. The water pipe is not working well. The toilet flush button is broken.The beds are unomfortable. The wardrobe is very dusty and spider web there too . The breakfast is very bad. Some are expired. We have to walk out from hotel to other place to have breakfast. The person who incharge breakfast is not friendly. Alot of flies on the food. We booked for 2 nights and we reached there night time. We only stay there one night and changed the hotel. We cant get refund as we had checked in. We find that they should be honest regarding to the hotel conditions. The price is almost the same as other hotels.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location, Great Value.

Great budget hotel in an excellent location in the Old Quarter, surrounded by restaurants, cafés, spas, and countless other shops and services. Tour companies, currency exchange, and laundry services are on every corner. The room was comfortable and spacious, and the hotel has an elevator. They also offer tour services and airport transfers, which is super convenient. The staff is friendly and attentive, always ready to help with any requests or questions. Breakfast is included, though it's served in a building just a 2-3 minute walk away.
Stayed 4 nights in Oct 2024
Verified

6/10 Okay

Steven paul

Liked: Cleanliness, staff & service
Staff were good, no complaints. You get what you pay for, average hotel. T.v wasnt working as usual in vietnam. The safe in room didnt have batteries, so was unusable, breakfast is in another hotel 1 minutes walk, good selection on offer, very good.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were quite friendly and attentive to my and my friends’ needs. The laundry service is fantastic with a fast turn around time. They also helped me with a taxi to the airport which made things very simple and easy. I was disappointed that my room did not have a water boiler, yet they had tea cups in the room.
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining was at another location. No safe in our room, no chair. Broken PowerPoints, so one was Overloaded. No safety latch on door. No hanging facility. No bedside table. BUT was moved to another room which was much better. Staff were accommodating.
Stayed 3 nights in Mar 2024
Verified

2/10 Terrible

Teddy

Disliked: Cleanliness, property conditions & facilities, room comfort

Do Not Stay Here

It was not a good experience. First the room smelled dank. That’s partially due to a leak in the sink. Told them when we first arrive there after check in. They say they will dice it. They never did. Told them the second day again. They never fixed it. I asked them for extra towel so we can line the restroom floor due to the leak. They said they ran out. They keep passing the buck from the night and shift. On the 3rd day. They change rooms for us. They say they will move our luggage for us. They never did. In the second room the shower head holder was broken. When you turn it on it sprayed everywhere in the restroom due to high water pressure. Second issue was the bath towels. They are old and tattered. Looks disgusting. More like a rag. Third issue is the breakfast buffet. You have to walk 100 meters to a different hotel. Not convenient. The selection there is terrible. I’ve stayed in Hanoi several time and this by far is the worst hotel ever.
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

IGARASHI

Disliked: Cleanliness, amenities, property conditions & facilities
客室に前に宿泊した方の飲み物の飲み残しが置いたままだった。 シャワーから急にお湯が出なくなり凍えそうになった。 また門限があり、24時から翌朝7時まで出入りすることができないと言われました。 バルコニーも鍵がかかっていて出られず、タバコを吸う方や、夜遅くまで旅を楽しみたい方には不向きです。 スタッフ2人のうち、若い方の接客が素晴らしかっただけにこの評価をしないといけないのが残念です。
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Vincent

Liked: Cleanliness, staff & service
Disliked: Amenities
Dans les faits, l’hôtel est propre, la chambre parfaitement nettoyé, un personnel sympathique et un petit-déjeuner buffet très bon. De l’autre côté, on m’a donné la chambre la plus pourrie : la plus petite, éclairée en pleine nuit comme en plein jour car l’enseigne néon est sous la fenêtre, avec des centaines de mouches d’humidité, un wifi qui ne marchait pas, un coffre fort en panne, une télécommande qui ne commande pas la climatisation. Tout cela alors que j’avais pris une chambre exécutive et que le bonus VIP devait me permettre d’être surclassé en cas de disponibilité. Il a fallu que je me fâche pour qu’on le change de chambre et obtenir une chambre standard. Ils se sont moqués du client, c’est INACCEPTABLE !
Chambre
Chambre
Salle de bain
Stayed 12 nights in Oct 2025
Verified

6/10 Okay

CHANGHUN

Disliked: Cleanliness

저렴하게 지내기 좋은 호텔

가격이 싸고 위치가 좋음. 조식이 무료임. 그런데 깨끗하지는 않음.
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

広い部屋と便利な立地

帰国日前に一泊いたしました。広い部屋だったので帰国前で荷物をまとめるのに助かりました。バスタブ付きでしたが、湯をためている間に水になりました。タオルはバスタオルのみでしたので、必要な方はハンドタオルなど持参するとよいと思います。朝食は他ホテルでしたが、とても美味しかったです。チェックアウト後荷物を預かってもらいましたが、フロントから目の届くところに置いてくれていたので安心でした。バス停からちょっと距離がありますが、周辺は食堂がたくさんあり、ホアンキエム湖へも旧市街へも近くて便利でした。
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt bra hotell
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Go

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Omgeving is ideaal, genoeg eet tentjes en heerlijk!
Stayed 5 nights in Apr 2024
Verified

2/10 Terrible

Rene

Disliked: Staff & service, property conditions & facilities, room comfort

Le pire hôtel à Hanoi en trois ans

Pas de chauffage la première nuit et chauffage insuffisant pour les 2 autres nuits. Climatisation veut dire contrôle de confort en chaleur ou froid. Ici la chaleur n’y était pas
Stayed 3 nights in Jan 2024
Verified

8/10 Good

noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ハノイ大教会のすぐ近く、小さなホテルやローカルのレストランや土産物屋が大変多く居心地の良い場所にあるホテルです。間口の狭い建物ですが手入れの良い趣のある部屋のホテルです。朝食はすぐ近くのグループのホテルのレストランに案内されました。
Stayed 4 nights in Nov 2023