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LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP

5.0 star property

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Photo gallery for LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP

Serves breakfast, lunch and dinner
Creator video - submitted by Lizaveta Master
Serves breakfast, lunch and dinner
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.02 Cau Go Alley, Hang Bac Str., Hoan Kiem Dist., Hanoi Old Quarter, Hanoi
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪2 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Minibar, in-room safe, desk, laptop workspace

Classic Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Dbl or Twin

Junior Dbl or Twin | Minibar, in-room safe, desk, laptop workspace

Junior Dbl or Twin

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premier Double Room

Minibar, in-room safe, desk, laptop workspace

Premier Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Minibar, in-room safe, desk, laptop workspace

Executive Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Balcony Room

Minibar, in-room safe, desk, laptop workspace

Executive Balcony Room

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Lucien Signature

Minibar, in-room safe, desk, laptop workspace

Lucien Signature

10.0 out of 10
Exceptional
(2 reviews)
  • 68 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Connecting Room

Minibar, in-room safe, desk, laptop workspace

Family Connecting Room

  • 58 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite Connecting Room

Minibar, in-room safe, desk, laptop workspace

Suite Connecting Room

9.0 out of 10
Wonderful
(4 reviews)
  • 58 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Lucien Privilege

Minibar, in-room safe, desk, laptop workspace

Lucien Privilege

  • Sleeps 2
  • 1 King Bed

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About this property

LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP

Luxury hotel with full-service spa and 24-hour fitness centre
A full-service spa, a restaurant and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and spa services. Change of towels is available on request
LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP offers 50 air-conditioned accommodations with minibars and a safe. 43-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
The Huc Spa has couples treatment room(s). Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
The breakfast at LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP gets high marks from our customers. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at Sunset Lake View
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to facials, massages or body treatments at The Huc Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests love the bar and breakfast
  • Steps from Thang Long Water Puppet Theatre and 4 minutes on foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Sunset Lake View – This restaurant specialises in vegetarian cuisine and serves lunch and dinner.
Rooftop – This rooftop bar specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 270,000 for adults and VND 200,000 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Rooftop
  • Sunset Lake View

Things to do

  • 24-hour gym
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Children's dinnerware
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • On a river
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 0 per cent of room rate
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 270000 for adults and from VND 200000 for children
  • Airport shuttle fee: VND 528000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 0 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.

Property is also known as

O'Gallery Classy Hotel Hoan Kiem
O'Gallery Classy Hotel
O'Gallery Classy Hoan Kiem
O'Gallery Classy
O'Gallery Classy Hotel Spa
O'Gallery Classy Hotel Hanoi
O'Gallery Classy Hanoi
San Grand Hotel
San Grand Hotel Hotel
San Grand Hotel Hanoi
Lucien Hanoi Hotel Spa
O'Gallery Classy Hotel Spa
San Grand Hotel Hotel Hanoi
San Grand Hotel former Lucien Hanoi Hotel Spa

LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 322 out of 404 reviews
Rating 8 - Good. 59 out of 404 reviews
Rating 6 - Okay. 18 out of 404 reviews
Rating 4 - Poor. 4 out of 404 reviews
Rating 2 - Terrible. 1 out of 404 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely with such attentive staff. The view at the top is amazing!!! The rooms are normal size for Vietnam. But would stay here again
Stayed 3 nights in Oct 2025

8/10 Good

Keng Yong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed overnight and the rooms were not that clean. We feedback to the staff on the cleanliness issue and when returned later for a 2 night stay, the conditions of the rooms were much better. Overall a good stay. The staff were great and helpful. They quickly made improvements which we appreciated.
Stayed 1 night in Sep 2025

10/10 Excellent

Keng Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. The service from the staff were great.
Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lake view at the hotel Resturant and roof top bar. Very convenient location . Excellent staff service 👍👍👍
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, staff and food quality was amazing. The hotel was spotless throughout. Nothing was too much bother and all in a very central location. Would definitely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room were very clean and the bed, put and linens super comfortable. Staffs were ever ready to provide services and always with a smile. We felt so at home here. Dana and her team are very efficient. Breakfast at the top floor with views have adequate spread to satisfy most palates.
Stayed 3 nights in Sep 2025

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredible! They will bend over backwards to assist you. We are so grateful for their kindness! Great and central location. Night markets are in walkable distance. The only minor issue is the pool is actually a spa. Otherwise would recommend!
Stayed 5 nights in Aug 2025

10/10 Excellent

Snehesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

parida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay. The staff were very friendly and helpful. Recommended.
Stayed 4 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Amenities, property conditions & facilities
Great location superb customer service
Stayed 2 nights in Jun 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!

Absolutley love this place!! So beautiful, awesome rooftop bar, and best of all, the staff is sooo nice!!! Love it so much we are staying again in a few days when we end our trip in Hanoi!!! 😊
Stayed 2 nights in Jun 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, Best Staff and Awesome Rooftop

This place is so central. It's in the heart of everything and close to many attractions from walking distance. The hotel is clean and the staff is truly what made my stay even more special. Anna is incredibly helpful and was the resident 'concierge'. She made my Mum and my stay hard to say goodbye but if I ever returned to Hanoi, I will make sure to book Lucien (previously San Grand). Julia who is a Trainee is also amazing. The Bell boys are courteous and friendly. Always greeting with a smile.
Stayed 3 nights in Jun 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was good shower did not work very well I think broken but the hotel staff very pleasant and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Tiffany Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great and the staff very friendly we were very comfortable. Our room was spacious and clean. I recommend this place and will be back thank you so much
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very pleased with my stay and will recommended to anyone who plans to visit Hanoi
Stayed 4 nights in May 2025

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very helpful, wpuld like to rate them 6 stars. Food is fantastic.
Stayed 3 nights in May 2025

6/10 Okay

tracy

Liked: Cleanliness, staff & service, room comfort

Need to upgrade bathroom fixtures

Nice view from the breakfast and sky bar. The bed and beddings are excellent. The service is good. Here come the negatives. The room is a lot smaller than advertised. Can’t barely do personal things in front of the mirror/sink without the door keeps jamming at your back. There is no sitting area as advertised either. The bathtub is nice however there is no shower head on the wall. Basically you have to stand inside the bathtub, one hand holding the shower head and one hand doing your scrubbing - not comfortable at all.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Excellent hotel and very friendly customer service…thank you :)
Stayed 1 night in Apr 2025

10/10 Excellent

Leo

Stayed 4 nights in Mar 2025

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Grand Hotel is located in a perfect location in the Old Quarter, close to dining, shopping, bars and tons of street food! The hotel is very welcoming and a quiet oasis after the busy streets of Hanoi. The staff are extremely helpful and a special shout-out to Ruby and her team for being so kind and helpful with everything from booking our HaLong Bay trip, airport taxi, visas and actually walking to show us the nearest atm machine:) The hotel has a fabulous buffet breakfast along with an afternoon tea all included in your room rate. The rooftop bar is a great place to unwind during happy hour to take in the beautiful view over the lake. We had a balcony room, which offered a great view while taking in the sights and sounds of the city. It was a beautiful room, but didn’t have a shower, only a bathtub. All other room types had a shower though:) We would definitely recommend this hotel and would definitely stay here again! Thanks everyone!!
Stayed 2 nights in Apr 2025