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OYO 268 Pavilion Hotel Hanoi

2.5 star property

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Photo gallery for OYO 268 Pavilion Hotel Hanoi

Exterior detail
Dining
Lobby
Staircase
Minibar, in-room safe, desk, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
21-23 Ma May, Hoan Kiem, Hanoi
  • Place, Quan Chuong Gate
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

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Exterior
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  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
4.5 out of 5, Wonderful, 74 reviews
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About this property

OYO 268 Pavilion Hotel Hanoi

Hotel with free parking, 8-minute walk to Hoan Kiem Lake
This smoke-free hotel features concierge services, a 24-hour front desk and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance and a front desk safe are on-site.
OYO 268 Pavilion Hotel Hanoi offers 22 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

During your stay at OYO 268 Pavilion Hotel Hanoi, you're just a quick walk from Hoan Kiem Lake. You'll find features such as free WiFi in public areas and free self-parking, plus a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
As a guest of OYO 268 Pavilion Hotel Hanoi, you'll find tour/ticket assistance, concierge services, and express check-in. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. OYO 268 Pavilion Hotel Hanoi also features express check-out and a front desk safe. Self parking is free. A complete renovation of OYO 268 Pavilion Hotel Hanoi was completed in June 2017.

This Hanoi hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Built in 2012
  • Renovated entire property - June 2017
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at OYO 268 Pavilion Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 700000 per vehicle (return)
  • Airport shuttle fee per child: VND 700000 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
OYO 268 Pavilion Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Pavilion Hanoi
Oyo 268 Pavilion Hanoi Hanoi
OYO 268 Pavilion Hotel Hanoi Hotel
OYO 268 Pavilion Hotel Hanoi Hanoi
OYO 268 Pavilion Hotel Hanoi Hotel Hanoi

OYO 268 Pavilion Hotel Hanoi Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 33 reviews
Rating 8 - Good. 14 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 5 out of 33 reviews
Rating 2 - Terrible. 4 out of 33 reviews

7.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff, I like it and would like to come back again ,
Stayed 2 nights in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the elevator working

Stayed 2 nights in Sep 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Phuc

Bedbug infestation in room 201. I got bite by hundred of them. Staff is friendly. But avoid this hotel or atleast room 201.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not satified

Worst hotel. No lift and their service was not good at all.
Stayed 3 nights in Aug 2018

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good
Stayed 3 nights in Jun 2018

6/10 Okay

AQT, San Francisco

Liked: Staff & service, room comfort

Good hotel in old French quarter

Check in was a breeze even though the lift was out of order. Room had cockroaches and ants, bathroom was smelly. Ha long bay trip was 40% more than some guys down the street.
Stayed 3 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Hotel does not live up to its level

Good thing is that the hotel is well-situated at the center of the old town, close to restaurants and shops. However, the hotel's condition is just a simple one, room-making was not good enough, facilities were poor, the heater did not even function during our last night of stay.
Stayed 5 nights in Apr 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab hotel, great location

Great hotel with really friendly, helpful staff :) it was right in the middle of the old quarter so lots to do at just a walk away!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tan

Liked: Cleanliness, staff & service

Service and location

Good service and location.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, room comfort

Good location

Pavilion staff was very helpful during my stay, and arranged a ride to the airport, and a wonderful massage at their spa. Negatives: no elevator in operation and no parking at all. The basic room was clean and comfortable and close to the old section of Hanoi with good shopping and restaurants.
Stayed 1 night in Jan 2018

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One stop tourist spot

The people that work there where awesome,, very friendly and knew all the hot spots to see
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lots of food and shopping options without being over crowded. Staff were very friendly. Beds were a little uncomfortable but overall the stay was good. Breakfast menu was a little disappointing, ordered an omlette that was just a fried egg flipped but that wasn’t a big deal. Really liked this hotel
Stayed 1 night in Jan 2018

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort

Sufficient and reasonable

The hotel was ok for the price. There were little things wrong, like the door of the bathroom wouldn’t close all of the way. And it is a cheap hotel. So a person can’t expect the same as they would a more expensive hotel. I have no emotions about the place, no bad and no good. But the staff had acceptable English and were helpful.
Stayed 1 night in Jan 2018

4/10 Poor

mima , lawas sarawak

Disliked: Property conditions & facilities

Basic hotel close to eateries

If all you need is a place to sleep this hotel is ok . Bidet need to be installed if we are advise to put used toilet paper at the garbage bin. Clothes hanger can be more than two pieces . The size of the towel is way too small .
Stayed 1 night in Dec 2017

8/10 Good

Song

Liked: Staff & service
Staff are helpful n friendly
Stayed 2 nights in Dec 2017

8/10 Good

kingkow, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and excellent staff

It is easy to find the hotel around the busy narrow streets area. It also easy to go round to explore Hanoi from here. Staffs are helpful and nice. You can ask them any questions and get the useful feedback.
Stayed 1 night in Oct 2017

10/10 Excellent

Marcus, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great value, great location

Excellent hotel, fantastic location and wonderful staff.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Obwohl wir zu früh da waren konnten wir unser Gepäck schon an der Rezeption lassen. Das Zimmer war sehr großzügig und sauber.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

접근성만 좋아요

만원 더 보태서 다른곳에서 주무세요 여기는 여관보다 못합니다. 힘줘서 열면 열릴것같은 현관문과 냄새나는 방.. 비추입니다.
Stayed 1 night in Aug 2018

4/10 Poor

Lillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A bad experience。。for the awful stink in the room

when we step into the hotel, a bad smell rushed out. Our room is in the 3rd floor. It didn't have a elevator, if i am an old traveller, i think it's hard for me to go to the room. Anyway, the location is good, near to the BAR street.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Morten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

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