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Phoenix Palace Hotel Hanoi

4.0 star property

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Photo gallery for Phoenix Palace Hotel Hanoi

Daily buffet breakfast (VND 100000 per person)
Zip-lining
Front of property
Connecting Room | Minibar, in-room safe, desk, soundproofing
Ecotours

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi
  • Place, St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room (with Window)

Deluxe Double Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room (with Window)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | View from room

Family Suite, Balcony, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room (with Window)

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View | View from room

Deluxe Quadruple Room, City View

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Connecting Room

Connecting Room | Living area | Flat-screen TV

Connecting Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Connecting Room With City View

Minibar, in-room safe, desk, soundproofing

Connecting Room With City View

  • Sleeps 5

View all photos for Deluxe Family Room With Big Window

Minibar, in-room safe, desk, soundproofing

Deluxe Family Room With Big Window

  • Sleeps 3

View all photos for Deluxe Quadruple Room With City View

Minibar, in-room safe, desk, soundproofing

Deluxe Quadruple Room With City View

  • Sleeps 4

View all photos for Triple Room With Balcony

Minibar, in-room safe, desk, soundproofing

Triple Room With Balcony

  • Sleeps 3

View all photos for Family Suite Room With Balcony

Minibar, in-room safe, desk, soundproofing

Family Suite Room With Balcony

  • Sleeps 4

Suite Double With Bacolny And City View

  • Sleeps 2

View all photos for Deluxe Double Room With Window

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room With Window

  • Sleeps 2

View all photos for Suite Junior Room With Balcony

Minibar, in-room safe, desk, soundproofing

Suite Junior Room With Balcony

  • Sleeps 2

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About this property

Phoenix Palace Hotel Hanoi

Along with a restaurant, this smoke-free hotel has a business centre and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Phoenix Palace Hotel Hanoi offers 26 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Phoenix Palace Hotel Hanoi, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from St. Joseph's Cathedral of Hanoi and 8 minutes on foot from Hoan Kiem Lake
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Phoenix Palace Hotel Hanoi. Self parking is free.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Phoenix Palace Hotel Hanoi has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Phoenix Palace Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 100000 for adults and from VND 50000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Phoenix Palace Hotel Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 102 reviews
Rating 8 - Good. 31 out of 102 reviews
Rating 6 - Okay. 13 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 0 out of 102 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason, Belfast

Stayed 3 nights in Oct 2025

8/10 Good

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Darcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were helpful and everything we wanted to see was in easy walking distance.
Stayed 2 nights in Feb 2025

8/10 Good

Thanh

Stayed 1 night in Feb 2025

6/10 Okay

Thanh

Stayed 1 night in Feb 2025

8/10 Good

Randal

Liked: Cleanliness, staff & service, room comfort

One Night Only

One night. Got upgraded as a courtesy.
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 1 night in Dec 2024

6/10 Okay

Steave

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 6 nights in Sep 2024

6/10 Okay

Michael

Stayed 4 nights in Mar 2024

6/10 Okay

Michael

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tyng Song

Stayed 2 nights in Mar 2024

10/10 Excellent

Tyng Song

Liked: Amenities
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024

10/10 Excellent

Oliver, Carnegie

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023

8/10 Good

Ida

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019

10/10 Excellent

Tracey, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Claire , Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great A/C and Brekkie!

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!
Stayed 3 nights in Mar 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

Great value

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Close to town

Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.
Stayed 5 nights in Dec 2017

6/10 Okay

siew, Singapore

Liked: Cleanliness, staff & service

Friendly staff

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

10/10 Excellent

James, San Fransisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable, very friendly staff

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended
Stayed 6 nights in Jul 2017

10/10 Excellent

Sarah, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with good location

Hotel on a quiet street. Very helpful and friendly staff. Tommy organised all our trips in advanced and couldn't do enough for us. Breakfast great with lots of choice. Clean hotel. Would stay there again
Stayed 3 nights in Jul 2017

8/10 Good

Dipak , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location in the old quarter of the city

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.