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Sheraton Hanoi West

5.0 star property

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Photo gallery for Sheraton Hanoi West

Presidential Suite, 1 King Bed, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
BBQ/picnic Area
Children’s play area – outdoor
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service

Explore the area

View in a map
36 Le Duc Tho Street, Tu Liem Ward, Hanoi, 10000
  • My Dinh National Stadium
    ‪10 min walk‬
  • Vietnam National Convention Center
    ‪5 min drive‬
  • West Lake
    ‪8 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, City View

  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed

View all photos for Club Studio, 1 King Bed, Non Smoking, City View

Club Studio, 1 King Bed, Non Smoking, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Studio, 1 King Bed, Non Smoking, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, City View

Premium Suite, 1 Bedroom, Non Smoking, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Suite, 1 Bedroom, Non Smoking, City View

  • 68 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

View from room

Premier Room, 1 King Bed, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 3 Bedrooms, City View

  • 132 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

View from room

Deluxe Room, 1 King Bed, Non Smoking, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Room, 2 Single Beds, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite, 1 King Bed, City View

  • 207 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

View from room

Club Room, 1 King Bed, Non Smoking, City View

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Executive Suite, 1 King Bed, Non Smoking, City View | Living room | 50-inch LCD TV with cable channels, TV, pay films

Executive Suite, 1 King Bed, Non Smoking, City View

  • 101 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Hanoi West

Luxury hotel with full-service spa and 24-hour health club
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Sheraton Hanoi West offers 510 accommodations with minibars and a safe. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Sheraton Hanoi West, you're just a quick walk from Viettel Complex. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at Market Café
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, deep-tissue massages or Ayurvedic treatments at the spa
  • Services include babysitting, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 13 minutes by foot from My Dinh National Stadium and a 4-minute drive from The Garden Shopping Center
Sheraton Hanoi West offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. Event space at this hotel measures 4499 square feet (418 square metres) and includes a conference centre. A children's pool, a sauna, and a library are also featured at the luxury Sheraton Hanoi West. Free self parking is available. A complete renovation of Sheraton Hanoi West was completed in October 2020.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.
Market Café – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sky Bar – On-site rooftop bar. Reservations are required. Open daily.
Lobby Lounge – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Library
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (4,499 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - October 2020
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Hanoi West

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.2 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Sheraton Hanoi West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 244 reviews
Rating 8 - Good. 76 out of 244 reviews
Rating 6 - Okay. 20 out of 244 reviews
Rating 4 - Poor. 5 out of 244 reviews
Rating 2 - Terrible. 3 out of 244 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The entire staff was outstanding. The concierge service above and beyond expectations.
Stayed 1 night in Mar 2025

10/10 Excellent

Suresh, Normal

Liked: Staff & service, amenities
Everything is good I like it
Stayed 1 night in Jan 2025

10/10 Excellent

Feng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

MENG KEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

steven

Stayed 1 night in Oct 2024

10/10 Excellent

yong tok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and great service. Food was great.

Stayed 3 nights in Nov 2024

6/10 Okay

Piara

Stayed 2 nights in Oct 2024

10/10 Excellent

Sarapee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anh

Stayed 1 night in Feb 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far away from town centre, quite an inconvenience to get to and fro

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Eiko

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Armine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Gud
Stayed 1 night in Oct 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023