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Sheraton Hanoi West

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Photo gallery for Sheraton Hanoi West

Breakfast, lunch, dinner and brunch served
Banquet hall
Couples treatment room(s), sauna, steam room, body treatments
Presidential Suite, 1 King Bed | View from room
Rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
36 Le Duc Tho Street, Tu Liem Ward, Hanoi, 10000
  • Place, Viettel Complex
    ‪1 min walk‬
  • Place, Hanoi Indoor Games Gymnasium
    ‪7 min walk‬
  • Place, My Dinh National Stadium
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View | View from room

Club Room, 1 King Bed, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Single Beds, City View

Club Room, 2 Single Beds, City View | View from room

Club Room, 2 Single Beds, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room, 2 Single Beds, City View

View from room

Premier Room, 2 Single Beds, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | City view

Premier Room, 1 King Bed, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | View from room

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Studio, 1 King Bed, City View

Club Studio, 1 King Bed, City View | View from room

Club Studio, 1 King Bed, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite, 1 Bedroom, City View

Premium Suite, 1 Bedroom, City View | View from room

Premium Suite, 1 Bedroom, City View

  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, City View

View from room

Deluxe Room, 2 Single Beds, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | View from room

Apartment, 3 Bedrooms, City View

  • City view
  • 132 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View | View from room

Executive Suite, 1 King Bed, City View

  • City view
  • 101 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | View from room

Presidential Suite, 1 King Bed

  • City view
  • 207 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Front of property
Hanoi Splendid Premium Hotel
Old Quarter
  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
4.8 out of 5, Exceptional, 667 reviews
The price is €50
includes taxes & fees
3 Jun - 4 Jun
Hanoi Splendid Premium Hotel

About this property

Sheraton Hanoi West

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Sheraton Hanoi West offers 510 accommodations with minibars and a safe. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Sheraton Hanoi West, you're just a quick walk from Viettel Complex. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at Market Café
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or body wraps at the spa
  • Services include babysitting, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 13 minutes by foot from My Dinh National Stadium and a 4-minute drive from The Garden Shopping Center
Sheraton Hanoi West offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. Event space at this hotel measures 4499 square feet (418 square metres) and includes a conference centre. A children's pool, a sauna, and a library are also featured at the luxury Sheraton Hanoi West. Free self parking is available. A complete renovation of Sheraton Hanoi West was completed in October 2020.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.
Market Café – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sky Bar – On-site rooftop bar. Reservations are required. Open daily.
Lobby Lounge – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Library
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (4,499 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - October 2020
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Hanoi West

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.2 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Sheraton Hanoi West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 280 reviews
Rating 8 - Good. 82 out of 280 reviews
Rating 6 - Okay. 26 out of 280 reviews
Rating 4 - Poor. 5 out of 280 reviews
Rating 2 - Terrible. 4 out of 280 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

HYUNCHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sweet room we stayed in was excellent! Very spacious with two bedrooms and emperor space in the living room and dining area. Breakfast buffet was also great with good international selections, including Vietnamese favorites. The best of all was the hospitality of the staffs. I would highly recommend it for a family trip.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fantastic only problems it miles out of Hanoi
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Nice hotel with friendly staff
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The entire staff was outstanding. The concierge service above and beyond expectations.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Le thi thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022
Verified

6/10 Okay

charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Not enough for 4 stars, not enough amenities, no stabal luggage stand, too expensive, no longer stay in this hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

DAISUKE

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and meeting room are brilliant! Some hotel staff do not understand English though.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

DIEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Suresh

Liked: Staff & service, amenities
Everything is good I like it
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

YoungMo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, and …perfect..!!
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel.

Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022
Verified

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

HYUN MIN

Liked: Cleanliness, property conditions & facilities
NO Bidet is serious
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Verified

10/10 Excellent

YOUNG SEOP

Liked: Cleanliness
good
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Sammy

Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Armine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023